Michael Finn | Page 45

Personal good training, nice enveroiment. My husband and me had a good experience with the sales person and all the other persons that work in Glen Toyota. I’ll recomend at my family and frien My husband and me had a good experience with the sales person and all the other persons that work in Glen Toyota. I’ll recomend at my family and friends go at that dealership. More

by PIERINACASTILLA Verified Customer Verified Customer

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Awesome service! I am very pleased with the service I got. Neil took time to showed me several vehicles New and used ones to see the best option to suit my budget. He I am very pleased with the service I got. Neil took time to showed me several vehicles New and used ones to see the best option to suit my budget. He was not pushy. After evaluating all the options he help me to get exactly what I was expecting as my monthly. Very happy his service and most of all my car. It is absolutely gorgeous. :) More

by JULISSAPERALTA82 Verified Customer Verified Customer

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Very nice staff The only thing I wasn't happy where I bought my truck on a Tuesday and the following Tuesday the interest went to was 0.9 I was not happy With that I The only thing I wasn't happy where I bought my truck on a Tuesday and the following Tuesday the interest went to was 0.9 I was not happy With that I lost out on the 0.9 More

by odalina11 Verified Customer Verified Customer

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All around pleasure to work with I can not say enough positive things about Mike. He is smart, personable, and professional. He is very transparent about the entire purchase process a I can not say enough positive things about Mike. He is smart, personable, and professional. He is very transparent about the entire purchase process and able to explain everything in simple terms. His trustworthiness is apparent by his impeccable follow through skills. Glen Toyota is very lucky to have Mike as part of their team. He is exactly what a finance manager should be. Neil was my salesperson and I felt like he took care of me like I was family. He was available even on his day off and made the entire car buying process simple and easy. I would recommend anyone who is looking for a seamless experience for their next car purchase to work with Neil. More

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Purchase of 2017 Toyota Corolla My wife and I have purchased five cars (3 for ourselves and 1 each for our 2 daughters) from Glen Toyota in the last twenty years. All were "Pre-owned My wife and I have purchased five cars (3 for ourselves and 1 each for our 2 daughters) from Glen Toyota in the last twenty years. All were "Pre-owned" and we have been very satisfied with each of them. Before retiring I had commutes to and from work of 75 to 100 miles a day so we put a lot of miles on these cars. Out 3 performed excellently with routine maintenance. Our daughters also are pleased with their Toyotas. This time, we decided on a new 2017 Corolla. We first met with Steve Bawiec who took us on a test drive. He explained the new features in the '17 Corolla and answered all our questions. He was very professional and courteous. After helping us find the specific Corolla we decided to buy, we met with Mike Finn who explained the financial details. He also was courteous and professional We also met with a woman who showed my wife and me how to use the features in the car. I regret I forget her name but she was very knowledgeable, helpful and courteous to us. After being a customer of Glen Toyota for twenty years, I would go back there again the next time I need a car. More

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Attentive and helpful I bought my third new vehicle from this dealership. Steve came out to meet me in the parking lot. We talked about what I was looking for and the co I bought my third new vehicle from this dealership. Steve came out to meet me in the parking lot. We talked about what I was looking for and the concerns I had. I didn't expect to purchase a car that day; I was only going in to look at two models and get some information. Steve was so patient and helpful. We test drove 4 different cars: a Camry, a Corolla and 2 Prius's. I loved my 17 1/2 year old Camry but was convinced the new ones were too big for my small garage. We test drove the Camry all the way to my house to try out the size in the garage. I wasn't comfortable with the tight fit. When I was convinced I was ready to purchase but wanted to check the garage size again with the Prius, again we drove it to my house to check it out. Steve is the most patient and helpful salesman I have ever worked with. John worked with us to get the best deal and at the very end Mike finished up the deal and worked to get it registered and insured. All in all, this was the best car purchasing experience I've ever had. More

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The worst experience a young woman can ever go through. I went on July 18th, to find a vehicle within my price range. My sales guy was Steven Bawiec and at first he was ok. Every vehicle the sales manager w I went on July 18th, to find a vehicle within my price range. My sales guy was Steven Bawiec and at first he was ok. Every vehicle the sales manager was requesting him to show me on the lot, was not there. So that was annoying. Then finally we found a 2009 Nissan Altima that was for $8,000, but Steve told me it was $9,000, and he had it written down on a paper for $8,000. A little sketchy....well we test drove it and it was ok. So I later gave a check deposit for $2,000. I was at the dealer for at least 3hrs and after we negotiated a price, which I still was not pleased with, it was late and after closing time, Steve the sales guy told me I was not approved yet and wouldn't know until the next morning. So I said well give me my deposit back and I will wait until I am approved. He said the sales manager takes the checks and was gone for the night. The next day I received a call from my auto insurance telling me that someone from Glen Toyota was trying to transfer my insurance onto the used Nissan Altima but they informed them they had no authorization to do that. so I called the dealership and talked to finance manager Bob Baran and told him I was very upset that someone would over step there boundary and try to call my auto insurance without my permission, especially when I have not been approved for the vehicle at the very moment. So then I told him I wanted my deposit back and will pick my check up after work. he said ok that's fine, and will inform the other finance manager because he would be gone by 5pm. so I got there on July 19th, 2017 @6:45pm, a young African American sales guy assisted me and told the finance manager I was here to see him. I waited for about 20 minutes and no one came to assist me, so I went back to the African American sales guy and told him I needed to see someone because I had somewhere to be. He told me to go in the front and see the general sales manager Jose Cornieles. I went in to see the General Sales Manager, and told him I was upset about the call being made to my auto insurance and also that I don't think I want to go forward with the car because after 5yrs of financing an 8 yr. old vehicle, it wont be worth it so I wanted my money back and plus I still was told I wasn't approved for anything. He said he apologized for that, and that he see in the computer I was approved, and went on to try and explain how he can get me a good deal for the Nissan. I told him I wasn't interested and just wanted my money back so I can find a car of my choice. he got hostile, called me "Ignorant" TWICE and after I asked him did he call me ignorant and to give me my money back, he flat out said "No I'm not giving you nothing back." I said oh you're not going to give me my money back, he said no I'm being ignorant for not letting him explain trying to show me I'm getting a good deal on an 8yr old car. so I said I will call the police and I will get my money back. as I was exiting his office, he then said you're a disgrace, yes a disgrace to me. So I called the police unit, they came and made a report and I will be taking this matter further. No one, especially a paying customer and female should be treated in this manner because they don't want to buy a car that is not of their liking. Also, there were 2 employees in the office at the time when the general sales manager Jose Cornieles was being disrespectful to me and unbecoming of an employee; they did not intervene and stop him from bullying me. So that says a lot about this dealership. More

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Disgusted with Glen Toyota and Mike Finn Walked out with a lease contract for a 2017 Toyota Hilander. 1week and days later Glen Toyota broke my contract because Toyota Financial didnt approve Walked out with a lease contract for a 2017 Toyota Hilander. 1week and days later Glen Toyota broke my contract because Toyota Financial didnt approve my lease they claim! Toyota Financial has no record of my name. What kind of dealer is Glen Toyota? Dwayne a unreliable sales rep processed my paper and said he was able to put me in a tier 2 after my sister co-signing for me. Michael Finn worlds worst Finance Director at Glen Toyota was the guy who processed all financial paperwork. I left Glenn Toyota thinking all my paperwork was good as they said and congratulated me for my new lease. To later find out that they want the vehicle back claiming Toyota financial does not want to approve my lease 9 days later. I gave too soon and took it back in only because they would not stop harrassing me calling me several times a day. I am truely disgusted at Glen Toyota for all this mess. I gave up my other vehicle and now I have nothing using Uber. Will never do business again with this unprofessional dealer. I should known not to trust them, i had been waiting over 4 hours just to complete paper work because Michael Finn was on the phone trying get his wifes car back that he sold to a customer. He mention he sent a tow truck for the vehicle to be picked. He was so desperate to get that car back. Why did he sell his wifes car and then try to get it back. Why would he have several customers hearing all his converstion out loud. He was the rudest ever and then rushes us out and then look we get screwed big time. My sister has a lease with Glenn Toyota as soon as her lease is up she will never do business with them again as well! People dont get fooled like I did! More

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Pleasurable experience This was the best car buying experience I have ever had!!! Mike and the salesman Natale Dimaso are both super awesome and they both made this purchase This was the best car buying experience I have ever had!!! Mike and the salesman Natale Dimaso are both super awesome and they both made this purchase easy breezy!! They make an awesome team!! Everyone should buy a car here!!! I recommend it!!! More

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good experience purchased new vehicle. good salesman TomDistefano: good business Director Mike Finn and good Product Specialist Mike Kasyjanski. overall good buying purchased new vehicle. good salesman TomDistefano: good business Director Mike Finn and good Product Specialist Mike Kasyjanski. overall good buying experience. I would recommend to family and friends. More

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