Michael Freeman | Page 5

Several staff aren’t good at responding (except Helena) and condescending regarding questions/concerns about functions and service matters in my new HR-V. (When you’re told that email is the best way to re and condescending regarding questions/concerns about functions and service matters in my new HR-V. (When you’re told that email is the best way to reach them and they still have answered in 3—10 days it is frustrating. This also is the same behavior for some phone calls. As new owners, we would have appreciated more than 10-15 minutes of a speedy tutorial (our son-in-law bought another make new car with all new technology and the dealer set up an hour tutorial for him to learn the features). I also am insulted that service was dismissive when I said the climate control system is not working well. They said they found no issues, yet we have to turn heat up to higher than 80 before it starts to get warm (after the car has been operating for 10 or more minutes, not with a cold engine). Then, it changes back to cool air after we’ve driven for a while, not what we wanted! Passenger side hardly gets warm air. This is after we tried all the suggested actions both from the manual and the service tech. What’s going to happen in the summer when we want a/c? Will it behave in the same undesirable manner? They need to have better follow-up and not just be incommunicado after they have made the sale. More

by sparky180 Verified Customer Verified Customer

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My car smelled like pack of cigarettes tires was bald some guy ask me was i stealing my car please don’t come here to buy a car some guy ask me was i stealing my car please don’t come here to buy a car More

by rasheenlindsay Verified Customer Verified Customer

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I am a repeat customer to this dealership because their customer service is impeccable! Everything from the finances to getting into the car was easy and enjoyable. customer service is impeccable! Everything from the finances to getting into the car was easy and enjoyable. More

by nick Verified Customer Verified Customer

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What a happy experience! Sales Consultant Claude Wilcox at Martin Main Line Honda, walked me through the usually confusing process of a new car purchase. He helped me pick t Sales Consultant Claude Wilcox at Martin Main Line Honda, walked me through the usually confusing process of a new car purchase. He helped me pick the perfect vehicle, a new Honda Passport and select the right options for my needs as a senior citizen. Additionally the whole team at Martin Honda was there to support me, the Sales Manager was especially helpful in assuring I got a fair value for my trade in and the Finance Manager made sure I got the best financing available. They were not to be out done by the Service Department which made my Passport look every inch the bright new vehicle, right down to the lug nuts! Once again my hats off to Claude Wilcox the salesman to see at Martin Main Line Honda. More

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Very easy to deal with, walked in bought a car, drove it away in 3 hrs. Thanks everyone away in 3 hrs. Thanks everyone More

by theumbrells Verified Customer Verified Customer

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The gentlemen at Honda were very professional and made my time there very comfortable and easy going. I love my new car and I will definitely be coming back to that dealership for a long time. time there very comfortable and easy going. I love my new car and I will definitely be coming back to that dealership for a long time. More

by cverdi627 Verified Customer Verified Customer

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I haven’t been here in 5 years. You must still have my email attached to another client record, which I have tried to fix before. Apparently that was a pointless conversation. You must still have my email attached to another client record, which I have tried to fix before. Apparently that was a pointless conversation. More

by WOLFFCJ0619 Verified Customer Verified Customer

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Everyone was warm and helpful. We never felt any pressure to buy, though we are very happy we did! We never felt any pressure to buy, though we are very happy we did! More

by randiajj Verified Customer Verified Customer

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It is fantastic. I love Hondas and how they and are low maintenance. But if I need sevice, Mainline Honda is the best. I love Hondas and how they and are low maintenance. But if I need sevice, Mainline Honda is the best. More

by CHRISTIE.HUDDLESTON Verified Customer Verified Customer

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Everything was great. Sales, service Would highly recommend them to anyone.and everyone. Thank you Sales, service Would highly recommend them to anyone.and everyone. Thank you More

by CIPII Verified Customer Verified Customer

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