Michael Freeman | Page 6

A follow-up phone call/e-mail would have been nice to see how things are with the new car - a nice customer service. Overall a good experience. see how things are with the new car - a nice customer service. Overall a good experience. More

by spizzi246 Verified Customer Verified Customer

Report | Print

Bought a used car there in December of 2023 -- also bought an extended warranty, as it was my daughter's first car. Within the first 12 months (and only 4,000 miles of driving), the car has been in the bought an extended warranty, as it was my daughter's first car. Within the first 12 months (and only 4,000 miles of driving), the car has been in the shop 3 times for a total of close to $10,000 in repairs. Tires, brakes, rotors, under carriage, radiator, etc. All things that should have lasted well beyond the first 4,000 miles. And despite having the extended warranty, I was told each time the issues are not covered. I called to speak to the GM -- Mike Freeman -- and said at the outset, "I'm assuming good intentions, but here's the situation." As I finished explaining, his response was, "I don't think we've done anything wrong -- what do you want me to do?" No apologies, no understanding, no effort to try and help a customer who bought a car in good faith. When I expressed that to him, that I felt he was not even trying to help, he said, "I've listened to you for 5 minutes and I don't know what you want me to do for you." I replied, "wow, thanks for giving me 5 minutes" and he hung up. Literally hung up on a customer after 5 minutes. And I never once raised my voice or said anything derogatory. Avoid this dealership at all costs. There are several other options on Lancaster on the Main Line who are willing to help and do right by their customers. He was combative right out of the gate and wanted to accept zero responsibility. I honestly would have been happy if he just offered a couple of oil changes or something commensurate, despite my almost $10K in repairs in the first year. But I didn't get that, or any offer to try and help; just a lot of combative attitude and then he rudely hung up on me. Again, avoid this dealership at all costs.. More

Report | Print

Dealership was professional and understood what we wanted Service is great and always and does a great job Service is great and always and does a great job More

by MIKECOF01 Verified Customer Verified Customer

Report | Print

Martin Mainline is a really great establishment with really nice workers. Would recommend this place to everyone really nice workers. Would recommend this place to everyone More

by SCAFIDIM53 Verified Customer Verified Customer

Report | Print

Very friendly staff General Mgr. Mike is funny as S**t. Not your typical stuffy dealship it is a very relaxed atmosphere. Steve Ahern was great, accommodating. Might just go there a Mike is funny as S**t. Not your typical stuffy dealship it is a very relaxed atmosphere. Steve Ahern was great, accommodating. Might just go there and hang out in the lobby when I retire for some laughs More

by avruggieri Verified Customer Verified Customer

Report | Print

Easy purchase, no pressure sales process. Loving my new vehicle, will definitely recommend to family and friends. Loving my new vehicle, will definitely recommend to family and friends. More

by phillies76 Verified Customer Verified Customer

Report | Print

Helena was fantastic and very knowledgeable and she and Nino worked with me to get the price I needed. Nino worked with me to get the price I needed. More

by NATHANANTAR Verified Customer Verified Customer

Report | Print

What a great experience. Everyone at the dealership went out of their way to make it a quick and enjoyable experience Everyone at the dealership went out of their way to make it a quick and enjoyable experience More

by dshoj1972 Verified Customer Verified Customer

Report | Print

This was my first time at Mainline and it was very pleasurable experience for purchasing my 25 Honda Touring . pleasurable experience for purchasing my 25 Honda Touring . More

by zuspann0925 Verified Customer Verified Customer

Report | Print

Awesome Dealership. Everyone greats and very helpful. It smooth and easy process. Thank you for everything. Everyone greats and very helpful. It smooth and easy process. Thank you for everything. More

by hluong Verified Customer Verified Customer

Report | Print