Michael Gardner
Michael Gardner at Chuck Anderson Ford
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Michael Gardner | Page 2

Finance Director

Chuck Anderson Ford

1910 West Jesse James Road
Excelsior Springs, MO 64024

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4.7
72 Reviews

Dealership Experience

3 yrs

Industry Experience

27 yrs, 11 mos

4.7

72 Reviews

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72 Reviews of Michael Gardner

February 01, 2024

Dealership Rating
Employee Rating

Chuck Anderson worked very hard to find the vehicle I wanted. They didn’t give up until they put me in the vehicle that I requested. More

by djeffers31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Hein

Feb 02, 2024

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our sales department! We hope you love your new Bronco Sport!

January 25, 2024

Dealership Rating
Employee Rating

Great service from start to finish. Staff was welcoming and inviting. No pressure dealership. Would recommend More

by cowgirlcop92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 25, 2024

Chuck Anderson Ford responded

Thanks for the great feedback, we appreciate your business!

January 22, 2024

Dealership Rating
Employee Rating

They clearly care about there customers and take the time to help them find the best fit for their needs. More

by Morgan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricky Baird, Michael Burton

Jan 22, 2024

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business and look forward to serving you in the future!

January 14, 2024

Dealership Rating
Employee Rating

Every person that we talked to was awesome, from answering questions to getting the vehicle that we wanted that fit our price range! Myles was new to the job and did great! He wasn't pushy or tried More

by willdermoodb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricky Baird , Myles Casey

Jan 15, 2024

Chuck Anderson Ford responded

Thanks for the great feedback on your recent purchase! We hope you love it!

October 23, 2023

Dealership Rating
Employee Rating

Pretty quick, stress-free process by all. Dealership staff were all pleasant to work with. Only negative is there was a maintenance notification that popped up while starting the vehicle. Was More

by kali.searcy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Burton , Keshawn Turner

Oct 23, 2023

Chuck Anderson Ford responded

Hi Kali, we're sorry for that inconvenience. You shouldn't have to go to another dealership. I'm not sure why we didn't do it here. Here are the quick steps! 1. Turn on the power without starting the engine. 2. Head to Home>Settings>Vehicle>Maintenance Info>Oil Life. 3. To enter reset mode, hold down the Enter for more than 10 seconds. 4. Set Oil Life with the arrows, and press Enter.

October 01, 2023

Dealership Rating
Employee Rating

Very Quick, thorough, hassle free. streamlined the process of car buying. From sales to finance. More

by Ericfine33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Stevens , Keshawn Turner

Oct 02, 2023

Chuck Anderson Ford responded

Thanks for the great feedback on your recent purchase! We appreciate your business and look forward to serving you again in the future!

Oct 02, 2023

Ericfine33 responded

Great experience

July 26, 2023

Dealership Rating
Employee Rating

Was a nice experience. I learned a lot from everyone at Chuck Anderson Ford. I am glad Chuck Anderson hires veterans. They have great integrity. More

by kirkkeller161
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricky Baird , Andre Black

Jul 26, 2023

Chuck Anderson Ford responded

Thanks for the 5-star review Kirk! We appreciate your business!

June 29, 2023

Dealership Rating
Employee Rating

Accommodating, friendly, caring, willing to go the extra mile, service oriented.Exceed expectations. Spotless environment More

by nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justice Barger, Dustin Rose

Jun 30, 2023

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our service department!

June 14, 2023

Dealership Rating
Employee Rating

Andre was great to work with! The process lasted a little longer than expected. Not Andres fault though as we wanted the Air Conditioner fixed. Service department could not fi More

by Me
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Andre Black

Jun 15, 2023

Chuck Anderson Ford responded

Kelly, we're sorry you had a poor experience. As you know from your other two purchases with us, that's not how we normally do business. I'm unaware of the tire issue, but knew about the AC. I think this is a situation where we over promised and under-delivered. We're sorry for the inconvenience.

May 24, 2023

Dealership Rating
Employee Rating

Had to go back several times because they kept forgetting stuff that went with title, said we wanted a 4 ye loan, when we got paperwork it was a 5 yr loan. There was a warning in the system for air bags that More

by sburksbb
Service Price Transparency
Recommend Dealer
No
May 24, 2023

Chuck Anderson Ford responded

Hi Ricky! The service airbag light came on after you took delivery of the vehicle and we offered for you to bring it in at your convenience and we would check it out. It was not on during in the 16 days we owned it before you purchased it. We're sorry for your poor experience with us. That's not how we want our customers to feel, and not how we've done business for nearly 50 years.

May 24, 2023

sburksbb responded

It was on when we were test driving the car, but didn't know at the time what I was seeing. When I ask about it you told me to go to another dealership to have it checked out!

May 25, 2023

Chuck Anderson Ford responded

I'm not sure who told you to take it somewhere else. We would be happy to check it out for you.

May 26, 2023

sburksbb responded

There were 5 of you standing around the front desk. And ya all said since it was a Jeep vehicle,(even though I bought it there)I would need to take it to an authorized Jeep dealer . Exact words spoken to me.

May 26, 2023

Chuck Anderson Ford responded

Interesting. Sounds like a good training moment for our employees. We would be more than happy to check it out.

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