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Michael Graves
Michael Graves at Jim Norton Chevrolet

Michael Graves

Service Advisor

Jim Norton Chevrolet

3131 N Aspen Ave
Broken Arrow, OK 74012

Contact Me
4.9
14 Reviews

Dealership Experience

8 yrs, 8 mos

Industry Experience

18 yrs, 7 mos

Languages Spoken

English English

4.9

14 Reviews

Write a Review

14 Reviews of Michael Graves

October 07, 2026

Dealership Rating
Employee Rating

Over the weekend I noticed my heater was not blowing hot air. I had planned to get my oil changed already so set up an appointment for Tuesday. Michael immediately located the culprit, the water pump. He wa More

by barbies.bickle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Chrysler

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Oct 08, 2026

Jim Norton Chevrolet responded

Thank you for choosing Jim Norton Chevrolet and for sharing your experience with Michael and our service team. We appreciate your business and your kind words. Safe travels!

October 02, 2026

Dealership Rating
Employee Rating

Great Job & professional service. Would recommend Jim Norton Chevy Broken Arrow. Price point is average to the area, so a fair deal. Would recommend. More

by GainesJonathan0008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 02, 2026

Jim Norton Chevrolet responded

Thank you for your thoughtful feedback, Gaines! We're happy you received a great deal and such excellent care from our team. We appreciate your support and hope to see you back at Jim Norton Chevrolet!

July 10, 2026

Dealership Rating
Employee Rating

I was pretty worried. Michael insured service was completed before my trip deadline. Well done and thanks. More

by rocdoctom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Chrysler

Print
Jul 13, 2026

Jim Norton Chevrolet responded

We're so glad Michael could assist you in time for your trip at Jim Norton Chevrolet. Safe travels and thank you for your feedback!

May 23, 2026

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Employee Rating

Always pleasant and helpful. But more importantly, competent and knowledgeable and honest. They are not in it for the money, they are service oriented. More

by randy2681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 26, 2026

Jim Norton Chevrolet responded

We’re delighted to hear this! Thank you for your review of our team. We appreciate your confidence in us and we hope to see you again at Jim Norton Chevrolet! Safe travels!

February 05, 2026

Dealership Rating
Employee Rating

Always pleased with services performed on my vehicle. From estimates to repairs everything is handled in a professional manner. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 05, 2026

Jim Norton Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that you are always pleased with the services at Jim Norton Chevrolet. Our team strives to provide professional and efficient service, and it’s great to know that we've met your expectations. We look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group

February 06, 2025

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Employee Rating

Professional and knowledgeable! ! Excellent customer service! Scheduled my appointment, took my keys, and had the shuttle waiting for me. More

by krc2410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lawrence , Michael McCollum

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Feb 07, 2025

Jim Norton Chevrolet responded

Thank you for your fantastic review! We're thrilled to hear that you experienced excellent customer service at Jim Norton Chevrolet. It's great to know that our team was able to assist you smoothly with your appointment and shuttle. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Courtney, Jim Norton Auto Group

August 28, 2024

Dealership Rating
Employee Rating

Terrible brake job. If caliper needed replaced should been done when original work done replacing pads & rotors. Car has less than 48,000 miles. More

by bevosmith7
Workmanship
Service Communication
Recommend Dealer
No
Print
Aug 29, 2024

Jim Norton Chevrolet responded

Thank you for writing. We take our award-winning reputation & your feedback seriously and would like to discuss the details with you as soon as possible.Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

February 03, 2024

Dealership Rating
Employee Rating

Michael always helps me with my Vehicles. I have two Chevy's that he take very good care of if it preventive maintenance or new tires! He gets it done! More

by radducci21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 05, 2024

Jim Norton Chevrolet responded

Thank you for taking the time to write about your experience with us! At Jim Norton Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Michael was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

January 19, 2024

Dealership Rating
Employee Rating

I highly recommend Michael Graves when visiting Jim Norton Chevrolet. He always goes above and beyond to help with any issue I’ve had. More

by cdgrav66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 22, 2024

Jim Norton Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

October 27, 2023

Dealership Rating
Employee Rating

He has no clue about customer service period. And he never apologized to my wife I would not hire this guy specially for customer service More

by Kennethconner33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 27, 2023

Jim Norton Chevrolet responded

Thank you for sharing your concerns, we have shared these comments with our management team for review. In the meanwhile, please feel free to reach out to Ben Johnson, Sales Manager,bjohnson@jimnortonchevy.com, (918) 615-2996. Sincerely, Courtney, Jim Norton Auto Group

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