Michael Graves
Michael Graves at Jim Norton Chevrolet
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Michael Graves

Service Advisor

Jim Norton Chevrolet

3131 N Aspen Ave
Broken Arrow, OK 74012

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not yet
rated
7 Reviews

Dealership Experience

6 yrs, 2 mos

Industry Experience

16 yrs, 1 mo

Languages Spoken

English English

not yet
rated

7 Reviews

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7 Reviews of Michael Graves

February 03, 2024

Dealership Rating
Employee Rating

Michael always helps me with my Vehicles. I have two Chevy's that he take very good care of if it preventive maintenance or new tires! He gets it done! More

by radducci21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2024

Jim Norton Chevrolet responded

Thank you for taking the time to write about your experience with us! At Jim Norton Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Michael was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

January 19, 2024

Dealership Rating
Employee Rating

I highly recommend Michael Graves when visiting Jim Norton Chevrolet. He always goes above and beyond to help with any issue I’ve had. More

by cdgrav66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2024

Jim Norton Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

October 26, 2023

Dealership Rating
Employee Rating

He has no clue about customer service period. And he never apologized to my wife I would not hire this guy specially for customer service More

by Kennethconner33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 27, 2023

Jim Norton Chevrolet responded

Thank you for sharing your concerns, we have shared these comments with our management team for review. In the meanwhile, please feel free to reach out to Ben Johnson, Sales Manager,bjohnson@jimnortonchevy.com, (918) 615-2996. Sincerely, Courtney, Jim Norton Auto Group

May 09, 2023

Dealership Rating

Friendly and helpful, got me in for oil change and tire rotation, noticed a "popping" noise in my cars rear, verified my warranty and got me scheduled to resolve. More

by Jamesjasonwoods
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2023

Jim Norton Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 24, 2023

Dealership Rating
Employee Rating

Great Dealership never had a problem been using them since 2006 I never go anywhere else. More

by jlee4585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Galliart, Russell Pearson

Feb 27, 2023

Jim Norton Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

April 07, 2022

Dealership Rating
Employee Rating

Phillip Ashley and the entire sales staff was fantastic. We waited over a year for a specific Chevy Traverse. Was notified immediately and got the deal done!!! Would also give Michael Graves and the servic More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phillip Ashley , Isaiah Emberson

Apr 08, 2022

Jim Norton Chevrolet responded

Hi Jeff, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

August 15, 2020

Dealership Rating
Employee Rating

when I dropped the truck off I told them that it had already been looked at by another chevy dealer, but they did not have a medium duty truck lift and the starter cable is loose and causing it to inter More

by pettryplumbing
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Todd Galliart, Russell Pearson, Brandon Lawrence , Kyle Flores, Wayne Stanley

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