Jacob Chrysler

Over the weekend I noticed my heater was not blowing hot air. I had planned to get my oil changed already so set up an appointment for Tuesday. Michael immediately located the culprit, the water pump. He wa air. I had planned to get my oil changed already so set up an appointment for Tuesday. Michael immediately located the culprit, the water pump. He was able to get me in and had my car repaired and ready to go by 4 that afternoon. I had previously planned engagements so I was able to keep my promises. Thanks! More

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Jacob at Jim Norton Chevrolet in Broken Arrow always takes great care of us. The truck shop doesn’t stop working until the fix is accomplished. They are friendly, helpful and professional. They listen t takes great care of us. The truck shop doesn’t stop working until the fix is accomplished. They are friendly, helpful and professional. They listen to me and keep in touch regarding any issues. Great team! More

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I was pretty worried. Michael insured service was completed before my trip deadline. Well done and thanks. Michael insured service was completed before my trip deadline. Well done and thanks. More

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The employee interaction was great. The actual work performed was subpar. I checked the first oil change and there was oil all over the frame, oil filter and lines. The oil softened The actual work performed was subpar. I checked the first oil change and there was oil all over the frame, oil filter and lines. The oil softened the under coat and now there is bare metal under the engine. The lugs look to be impacted off and on, breaking them loose by hand and torquing would have left less marks. The truck has five matching tires from the factory and the spare, I feel, should have been in the rotation. I was ask to come back for the DEF fill. When the DEF was filled it spilled and the was not totally cleaned up.. This was my first experience with service to any of my vehicles and it was below expectations. If this was an older vehicle I could see the sloppy work, but this a brand new truck with 2800 miles. I have cleaned up the mess and will replace the lugs. More

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Oil and tire rotation Service was done in a very good time frame and the price $ was also very reasonable time frame and the price $ was also very reasonable More

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At arrival met with friendly and polite personnel went for oil change ask about tire rotation and if I needed anything else. Always great service. Haven’t t taken car anywhere else since they first work for oil change ask about tire rotation and if I needed anything else. Always great service. Haven’t t taken car anywhere else since they first worked on it. Great dealership More

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All friendly and service was great! Would go again. Free coffee and water a bonus to. Would go again. Free coffee and water a bonus to. More

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We bought several new vehicles in the last year and service is not good.tried twice now ro get an alignment dome on our Tahoe. The first time they said there machine wouldn't finish. Then this time it service is not good.tried twice now ro get an alignment dome on our Tahoe. The first time they said there machine wouldn't finish. Then this time it was worst than when we took.it how did they not notice tge wheel was crooked. Jim Norton service has went down hill. More

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I have an issue with the truck they can't seem to replicate. Not sure what to do. replicate. Not sure what to do. More

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I’m writing this as I’m sitting in the dealership waiting for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe they’d like to clear for me. When I asked how long that would take, I was told “up to 2 hours”. So, I opted to come in & wait for it since it’s a 30 minute drive from my house. I’ve been patiently waiting & observing one of the other service persons walking out to apologize to his customers for the wait, offer them a ride, etc. Not one word from my service advisor (Jacob). So, 3 hours into the process I found my Advisor and asked how it was looking. He said “oh, let me go check”. Really? Isn’t it his job to know where we are in the process & offer updates like the other Advisor? When he came back he let me know the oil change was complete & they were working on the recalls…apparently, they are programming issues & we’re going to take another hour to one and a half hours more. At this point he offered to get me a ride. 🤨 Communication has been severely lacking. Had I known it would take this long I’d surely have made arrangements for a ride. This is ridiculous! I won’t be back to Jim Norton for service. More

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