Michael Hall | Page 5

I wonder how competent the mechanics are. They seem to be replacing my entire car onc part at a time. They seem to be replacing my entire car onc part at a time. More

by egv Verified Customer Verified Customer

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Beside their lack of Eagle-Dom Fan-ship, the Birds got the win right after my fantastic experience with the amazing team at BMW. Straight, to the point, and without haste, they made the experience simple, the win right after my fantastic experience with the amazing team at BMW. Straight, to the point, and without haste, they made the experience simple, straightforward, and prompt. We will be doing business here for years to come. Touché! More

by booch_12 Verified Customer Verified Customer

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Every one was every kind. I was very happy with how fast they were to fix my air bags for my recall. I was very happy with how fast they were to fix my air bags for my recall. More

by EMMALEEEDGINS Verified Customer Verified Customer

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Very professional and accommodating, I would return again, the experience was pleasant as compared to challenging in most car purchase’s. again, the experience was pleasant as compared to challenging in most car purchase’s. More

by biglagoon Verified Customer Verified Customer

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There was an issue of an oil leak on my 2016 X5 that was determined to be a result of the previous oil change and they made the repair in a timely manner. It was super positive to have them accept responsib determined to be a result of the previous oil change and they made the repair in a timely manner. It was super positive to have them accept responsibility for the issue. Not all service providers take responsibility when they should! I was very impressed with this and will continue to do business with this dealership! More

by NJOYEVERYDAY Verified Customer Verified Customer

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Overall it was a great experience. Everything was well explained, on time and came in slightly under the estimate. Everything was well explained, on time and came in slightly under the estimate. More

by SMSANCHEZ Verified Customer Verified Customer

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Quick and friendly service at my BMW service center every time I call or stop in. time I call or stop in. More

by FZINSELMEIR Verified Customer Verified Customer

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The employees r all so nice and helpful . I really appreciate the time they take to show me how something works on my car. I really appreciate the time they take to show me how something works on my car. More

by ROBBODE Verified Customer Verified Customer

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They always do a good job they always listen to what I need to check the fluids need to check the fluids More

by UPATISRINGA Verified Customer Verified Customer

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DECEMBER 25 EDIT - revising rating to 3 stars as the Service Manager contacted me and made efforts to remedy my situation. Credit where credit is due, and I am left with a better feeling about BMW Humbo Service Manager contacted me and made efforts to remedy my situation. Credit where credit is due, and I am left with a better feeling about BMW Humboldt Bay. Initial review -In for oil change on a very low mileage (for year) car. Sat down and was subjected to high pressure sales - for service!! We were handed a leaflet w various high dollar options for service, mainly oil change plus lots of cleaners and additives. We explained clearly that we only wanted oil change. They attempted to sell us on different 'cleanings & treatments' - explained again that this car is babied, gets non-ethanol fuel only and we do not want any of the extras. The oil change was $245! That is 117% over other dealers we have used in the past. Why?? We should have walked out when they gave us the price. That's on us for staying. Once complete, the receipt indicates a charge for 'Advanced Formula MOA' an engine additive that WE SPECIFICALLY told them we did not want. More

by TRACY31 Verified Customer Verified Customer

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