Michael Hall | Page 5

DECEMBER 25 EDIT - revising rating to 3 stars as the Service Manager contacted me and made efforts to remedy my situation. Credit where credit is due, and I am left with a better feeling about BMW Humbo Service Manager contacted me and made efforts to remedy my situation. Credit where credit is due, and I am left with a better feeling about BMW Humboldt Bay. Initial review -In for oil change on a very low mileage (for year) car. Sat down and was subjected to high pressure sales - for service!! We were handed a leaflet w various high dollar options for service, mainly oil change plus lots of cleaners and additives. We explained clearly that we only wanted oil change. They attempted to sell us on different 'cleanings & treatments' - explained again that this car is babied, gets non-ethanol fuel only and we do not want any of the extras. The oil change was $245! That is 117% over other dealers we have used in the past. Why?? We should have walked out when they gave us the price. That's on us for staying. Once complete, the receipt indicates a charge for 'Advanced Formula MOA' an engine additive that WE SPECIFICALLY told them we did not want. More

by TRACY31 Verified Customer Verified Customer

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Overall very good service. Staff was friendly and helpful .However, previously I did receive a complimentary care wash. A car wash was not offered or provided. Is this reflec Staff was friendly and helpful .However, previously I did receive a complimentary care wash. A car wash was not offered or provided. Is this reflective of inflationary pressure? More

by FZAZUETAMD Verified Customer Verified Customer

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We have bought two cars from this dealership. We also have all or our service work done there. Everything that Michael and crew is why we go there. We have recently moved and we still take our ca We also have all or our service work done there. Everything that Michael and crew is why we go there. We have recently moved and we still take our car there that’s how great they are. More

by micahpennington Verified Customer Verified Customer

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Very helpful and always easy to deal with, even when parts are hard to get. parts are hard to get. More

by SHORTBRAT81 Verified Customer Verified Customer

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Best dealership in Humboldt county , transparent, professional, and they go above and beyond. Would highly recommend over any other place in the area! professional, and they go above and beyond. Would highly recommend over any other place in the area! More

by zayvier707 Verified Customer Verified Customer

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Michael and team are great to work with. I have nothing but positive experiences at BMW of Humboldt I have nothing but positive experiences at BMW of Humboldt More

by RNawesome Verified Customer Verified Customer

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I really enjoyed my experience with BMW or Humboldt Bay. I felt they went above and beyond to help me find the perfect vehicle for my needs and situation. The finance manager personally helped me and he was I felt they went above and beyond to help me find the perfect vehicle for my needs and situation. The finance manager personally helped me and he was kind, funny and straightforward. I enjoyed the experience and will be shopping there again if and when I need another vehicle. More

by guineverescandles Verified Customer Verified Customer

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Angel, was very efficient and professional. He was very knowledgeable and was helpful to me making the right decision for my service. He was very knowledgeable and was helpful to me making the right decision for my service. More

by LISABISHOPROWE Verified Customer Verified Customer

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It is always a pleasure to work with Michael as he is always friendly and courteous. always friendly and courteous. More

by loririddle Verified Customer Verified Customer

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Excellent service, as usual: service was on time, work performed was thorough and I also got a shiny clean car! performed was thorough and I also got a shiny clean car! More

by AMHSWANK Verified Customer Verified Customer

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