Michael Horn | Page 2

Great customer service they all went above & beyond to help us buy our Dodge Ram Tradesmen Quad Cab 4x4 pickup. help us buy our Dodge Ram Tradesmen Quad Cab 4x4 pickup. More

Helpful 0

Report | Print

Great experience in purchasing a new vehicle all questions were answered, and customer service was above & beyond. questions were answered, and customer service was above & beyond. More

by Barryl Verified Customer Verified Customer

Helpful 0

Report | Print

The worst service I have received. Been a customer for years and will never be back Been a customer for years and will never be back More

by CAPECANES Verified Customer Verified Customer

Helpful 0

Report | Print

Very Professional. Had extensive knowledge about everything I needed to know about the truck I purchased. Smooth sailing with from my interest in the Truck and leaving Had extensive knowledge about everything I needed to know about the truck I purchased. Smooth sailing with from my interest in the Truck and leaving off the lot after purchasing the truck. Great Experience! 👍 More

by Irishislanderc Verified Customer Verified Customer

Helpful 0

Report | Print

Great service. Friendly helpful people. First class operation. Good location. Will definitely be back again. Friendly helpful people. First class operation. Good location. Will definitely be back again. More

by barkerlaw Verified Customer Verified Customer

Helpful 0

Report | Print

Professional and courteous. Didn’t try to hassle me into extra services. Appointment time was kept and even received a curtesy follow up call about my service . Didn’t try to hassle me into extra services. Appointment time was kept and even received a curtesy follow up call about my service . More

by samuel_miller57 Verified Customer Verified Customer

Helpful 0

Report | Print

Michael Horn was an amazing person to deal with. He made it easy to purchase a vehicle. He wasn’t pushy or rude and wanted to make sure we were 100% happy with the deal. We had a very bad experience He made it easy to purchase a vehicle. He wasn’t pushy or rude and wanted to make sure we were 100% happy with the deal. We had a very bad experience with another sales associate at another dealership and Michael 1000% made us feel like family! Really recommend Michael Horn as your go to guy. More

by BrandonJCulbreth Verified Customer Verified Customer

Helpful 0

Report | Print

Pore communication worse personal experience when we arrived to pick up our new vehicle. Michael saw us and avoided meeting us and delivering the vehicle. I’m sure he has an excuse but frankly there is arrived to pick up our new vehicle. Michael saw us and avoided meeting us and delivering the vehicle. I’m sure he has an excuse but frankly there isn’t one. We could see him in the sales booth. The sales manager Josh Davis is extremely condescending. Has horrible customer communication skills. I have been in sales my whole life this experience could have been considerably better. I would not recommend your dealership or return to it. Not to mention we operate a fleet of vehicles with our 5 restaurants. More

by rockfashion Verified Customer Verified Customer

Helpful 0

Report | Print

Went to pick up my new Durango first thing in the morning. The vehicle was not ready for delivery. A trim panel was on the floor in the cargo area. The salesman sent the vehicle to the service dep morning. The vehicle was not ready for delivery. A trim panel was on the floor in the cargo area. The salesman sent the vehicle to the service dept to reinstall the trim panel. While it was back there they decided to do some other service while they had it. Estimated service time was 2 hours. Was told I could wait in the service dept lounge. I went to the service dept to find out what was going on and that I could not wait 2 hours and that I wanted my car. They said that stopping what they were doing may cause damage to the vehicle. Went back to the lounge and after stewing for a while I called the sales manager. In a couple of minutes the salesman brought me my vehicle. I told him I was ready to leave. I asked him about the wheel lock key and he said it was in the glovebox. After getting home I found out the wheel lock key was not in the glovebox. Why? It turns out that wheel locks were not installed on my vehicle. Also, the satellite radio was not operable. But the biggest thing that was wrong was the "adaptive cruise control" was missing. This is standard equipment on the Durango Citadel. How could it not be there? Still waiting to see how that issue is going to be resolved. Very unhappy. More

by denmcgra Verified Customer Verified Customer

Helpful 0

Report | Print

Nice good people working here, they helped us get into two brand new vehicles with ease two brand new vehicles with ease More

by shaelynne97 Verified Customer Verified Customer

Helpful 0

Report | Print