Michael Hu

I had a great truck buying experience at Chapman Dodge at the Scottsdale Autoshow. I worked with Ghaleb on finding my certified pre-owned truck and he took time to answer all of my questions and explain cert the Scottsdale Autoshow. I worked with Ghaleb on finding my certified pre-owned truck and he took time to answer all of my questions and explain certain details about the buying process and the vehicle to me. I was beyond satisfied with my service at Chapman! More

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process should have been simple, ordered a vehicle, was told updates would be given, received none until the truck was on the lot 35 days early. Had previously explained we would be paying cash for the tru told updates would be given, received none until the truck was on the lot 35 days early. Had previously explained we would be paying cash for the truck so we needed heads up to move over 100k and depending on how the process went, several more family vehicles would be ordered. After the good news of the truck coming in early, several attempts have been made order the rest of the vehicles but more than 40 days have passed and the wonderful salesman so eager to help cant be found or even return an email because the first transaction was not completed. When attempts were made to have them return our refundable deposit, we are going on day 4 without success, and the second attempt to recapture business, even though they were told we already placed our order elsewhere, still no response from staff even after speaking with sales managers on site. For principle alone, I would rather go pay more at another dealership than in any way reward these people with our business. When we started shopping, this dealership was initially ruled out after spending 30 minutes on site and zero sales staff could be found. normally, a good thing because we all hate being bombarded but when theres zero staff, thats not good either. We were returned to the location by referral from a close friend. I really hate leaving these reviews but in my opinion, a long weekend or family emergency is a reason to not get back to a client. Literally 43 days passed before I gave in and went back in person to get my money back. Sorry guys but you deserve this review. More

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CONS:• Charged $1,295 for ridiculous useless SWAT CONS: • Charged $1,295 for ridiculous useless SWAT tracker. Say it can’t be removed (Lie), won’t sale car to you without it. Other RAM dealers say it CONS: • Charged $1,295 for ridiculous useless SWAT tracker. Say it can’t be removed (Lie), won’t sale car to you without it. Other RAM dealers say its unethical. Even Chapman finance said its a revenue stream & they shouldn’t do it. Used sales management, "Sign agreement or won’t sale you car". Is this appropriate from RAM franchisee? • Confusing communications; wrong names, wrong emails, etc. Sales Managers useless (No contact) communicating. • Told shipping charges $600; then $800. Had to request invoice many times. • Dealer did not pay off my trade, so far (10 days later) • (Distance purchase) Damage not disclosed; delay sending pictures • (Distance purchase) Detail so-so. Had to clean it myself...found lip balm, leather not wiped, headliner smudged. • Had to pay for 2x delivery: New vehicle to me & trade to them • They provided SiriusXM Guardian with wrong sale date. Would not correct with SiriusXM as of 10 days. 5 or 365 day trial left. • Below standard dealership one star. If not for Fidel’s step in help would be ‘Zero’ stars. PROS: • RAM is a great product. Buy from someone else • Good price for a 2020 CPO vehicle with 4800 miles • Fair price for trade • Delivered on time as stated • Delivered with full tank of gas More

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Don't bother calling first to set up a test drive, they will sell the car from under you for a faster sale! My husband and I went to go purchase a used Jeep on the lot that I saw online. I first, contact will sell the car from under you for a faster sale! My husband and I went to go purchase a used Jeep on the lot that I saw online. I first, contacted the dealership, made sure it was available, told them we were a cash buyer and on our way to test drive. The salesman gave us some info on it and told me they would give it a rinse and it would be waiting when we got there. 25 minutes later I received a text message from a salesman, Mike H. they sold the car to someone else when we were 10 minutes away. When I asked 'what? How does this happen?', he gave an excuse, when he should have at least called me personally and apologize. What they should have done was hold the car since we were going out of our way to drive down just for that car and we had done our due diligence, confirmed it was available and confirmed we were on our way cash in hand. I mean when they tell you, yes it is here and it can be yours, that's what you expect; not have it sold from under you in 25 minutes, and not a passive aggressive text saying we can't stop someone from buying it but, we have another one that is more money available; which sounded like a bait and switch to us. Well, they lost a customer, I will be sharing my experience and never buy from them. More

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