Michael Hu
Michael Hu at Chapman Dodge Chrysler Jeep Ram Scottsdale
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Michael Hu

Sales

Chapman Dodge Chrysler Jeep Ram Scottsdale

3800 N 89th St
Scottsdale, AZ 85251

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4 Reviews
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4 Reviews

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4 Reviews of Michael Hu

August 28, 2021

Dealership Rating
Employee Rating

I had a great truck buying experience at Chapman Dodge at the Scottsdale Autoshow. I worked with Ghaleb on finding my certified pre-owned truck and he took time to answer all of my questions and explain cert More

by Sandra
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Chatburn , Ghaleb

Aug 31, 2021

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for your beautiful testimony about our dealership. We strive to ensure all of our customers receive wonderful customer service from our team. - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

August 19, 2021

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Employee Rating

process should have been simple, ordered a vehicle, was told updates would be given, received none until the truck was on the lot 35 days early. Had previously explained we would be paying cash for the tru More

by content more important than name
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Aug 19, 2021

content more important than name responded

not only did 4 days pass without update from my visit (when I was promised a call the following day), but it took tracking down upper management to get my voice heard. The response it got is that this is my fault for not following up or handling things differently. Are you kidding me? A customer looking to pay cash for several vehicles comes to you with a concern and its the customers fault for not handling things better? When what needs to be handled is zero reply to several attempts at purchasing a vehicle...? Guillermo Rosiles you are an embarrassment to the dealership, to the line of work that already has a stain, and sales people in general. When you tell someone youre going to handle things and they never hear from you, then you attack them because they didnt reach back to you? Clearly communication isnt the skillset of your team, and leadership bleeds down from the top. Id gladly pay more at a different dealer. No wonder the dealership rating is in the low 3 star range. Its also a sham that you only post 5 star reviews on your website.

December 28, 2020

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Employee Rating

CONS:• Charged $1,295 for ridiculous useless SWAT CONS: • Charged $1,295 for ridiculous useless SWAT tracker. Say it can’t be removed (Lie), won’t sale car to you without it. Other RAM dealers say it More

by Tab
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Jan 13, 2021

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for taking a few minutes to share your feedback. Although SWAT was disclosed to you beginning with the 1st proposal, it was an item you wanted us to negotiate off of and we were not willing to accept your offer. The decision was yours as to whether you wanted to proceed with the purchase or not. As for the detail and damage, we completely apologize. This should have been addressed prior to shipping. Our records indicate that payoff was made within 10 days of the deal date which is standard practice in the automotive industry. We will use your comments and feedback as a teaching tool and thank you for taking the time to share. Renate Steinbach General Sales Manager Chapman Dodge Chrysler Jeep 480-949-7600 x 1246

July 24, 2020

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Employee Rating

Don't bother calling first to set up a test drive, they will sell the car from under you for a faster sale! My husband and I went to go purchase a used Jeep on the lot that I saw online. I first, contact More

by ChristinaZ
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
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