Michael Izguerra

Horrible management! THE UPPER SALES MANAGERS ARE SLEAZY! Do not buy a car from here. We made it clear that we needed a 2 year 24,000 mile warranty on the vehicle we were THE UPPER SALES MANAGERS ARE SLEAZY! Do not buy a car from here. We made it clear that we needed a 2 year 24,000 mile warranty on the vehicle we were purchasing....we repeated it over and over....they knew we wanted that piece of mind so when we shook hands on the agreed amount, we thought that was included in the negotiation (they never said it wasn't, but they should have said that UP FRONT!!!!) While they were running my husband's credit, has asked to make sure it included the warranty. Sales rep goes to get the sales manager and of course now they say it does not. They could not understand why we were upset. They tried to back door us!!! When we left without buying the vehicle, we looked up pricing on that same vehicle and they wanted too much for it anyway. So glad the deal didn't go down...but wish we hadn't wasted 2. hours of our time. DO NOT GO TO THIS DEALERSHIP!!!! SLEAZY!!!! More

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Worst Car Buying Experience Of All Time I am working in the Chicago area during the week but am from the Detroit, MI area. My wife was out visiting so we went to Westfield Ford to look at l I am working in the Chicago area during the week but am from the Detroit, MI area. My wife was out visiting so we went to Westfield Ford to look at leasing a new Ford F-150. I was in the negative by $4,470 and was told the best deal I could get was the truck that they sold me. $584 per month for a crew cab STX base model. NO power seats, NO heated seats, NO remote start, literally no options. The dealership also lied to us and said the truck has a 5 1/2' bed, which come to find out, it's a 6 1/2' bed. Lie after lie after lie. I reached out to a local Ford dealer in Michigan(which I should have just done from the very beginning), and was told I could receive the same truck in an XLT sport ($5,000 higher MSRP than what I just got) for $554 per month. $30 CHEAPER FOR A BETTER TRUCK!!! My lease is only 4 days old, so I contacted the dealership to try and return my vehicle. I was told that I already signed the paperwork and there's nothing they can do for me. What a joke. I will stand in front of this dealership with multiple signs every day to keep someone from buying a vehicle from this dealership. This place needs to be shut down for their absolute terrible ways of doing business. More

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