The worst experience I've ever had at a dealership. Before going to Westfield Ford, my credit union emailed our buyers service paperwork so we wouldn’t have to haggle over prices. We got an email claiming that they received our buyer’s service offer but once we arrived at Westfield, we were told that they could not honor it due to ‘limited inventory and the backup in computer chips’. I’ve used our a buyers service over the years and Westfield is the first dealership that didn’t accept it. After the test drive, we told the sales person that we had approved financing through our credit union and we didn’t want any new inquiries on our credit–later I found out Westfield actually ran, not 1 or 2, but 4 hard inquiries on my credit without our permission. Those 4 hard inquiries will reduce my credit score for the next 2 years. But my experience at Westfield really went downhill once we began working with Omar of their finance dept. I told him that I didn’t want any extended warranties, yet somehow I later found a warranty - their Package A Elite which only covers the windshield and the paint job for $2500. He claims the Package A warranty can’t be removed and it’s added to all new vehicle purchases. In all, he built in $5,644 of additional dealer installed options. Even after reviewing the paperwork, we still can’t figure out what $3000 of those options were for. We finally signed after 4 hours at the dealership. When I sent the bill of sale to my credit union, initially they would not approve because Westfield’s price & dealer options were over 125% of the what the car was worth. Since I had already signed, I was advised to buy gap insurance – which is only necessary in an "underwater" deal.
After about a week, I got a text message (presumably from the finance dept– they didn’t identify themselves) with their Delivery Checklist needed to register my warrantee. Most places scan documents so you can sign and send it back – Westfield sent the form in a text message with a cell photo of the document – totally ridiculous & unprofessional; they didn’t even take care to get a straight photo.
One of my many mistakes here (in addition to going to Westfield Ford in the first place) was shopping for a car at a place that didn’t honor my credit union’s buyer’s service – I’ve purchased my last 3 vehicles that way & Westfield is the first dealer that did not honor it. My next mistake was not asking enough questions about their numbers and driving the vehicle home with a temporary contract. We should have walked out.
I’m a stroke survivor so I’ve slowed a bit, and my wife is an immigrant - they really took advantage of us. There was a song ‘if their lips are moving then they’re lying’ – perfect song for my experience at Westfield. Be forewarned.