Michael Jarrell | Page 4

Wanna give a big shout out to Mike Burch Ford service department for screwing up on my explorer AGAIN! I had an appointment scheduled 2 weeks ago for a warranty repair on a converter. Dropped the car off department for screwing up on my explorer AGAIN! I had an appointment scheduled 2 weeks ago for a warranty repair on a converter. Dropped the car off at 8am this morning at the dealership and I was supposed to get a call when it was completed. No call ever came,…all day long! I decided to show up at 4 and my phone rang. It was the service department. I didn’t answer because I just pulled up in the parking lot. I walk in and got ignored for the first couple of minutes. Then the guy who books the appointments finally tells me, “on yours, the tech dropped the ball and wasn’t able to get to it today.” I about lost it y’all, because this same service department did the same thing a few weeks ago when I was buying the vehicle. It needed a sensor fixed and sat here all day without being touched after an appointment was made just like it did today. By chance, someone in charge, by the last name of Burch, happened to come by and heard the issue and is making the tech stay late to make the repair while I sit here for two hours waiting. DO NOT…I repeat…DO NOT take your vehicle to this joke show for service. More

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Couldn’t ask for a better salesman. He will definitely have my business going forward. He will definitely have my business going forward. More

by jrunyon492 Verified Customer Verified Customer

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Always the best customer service at Mike Burch Ford. Never had a bad experience doing business with them. Never had a bad experience doing business with them. More

by myronanderson75 Verified Customer Verified Customer

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They have been very attentive to our needs. Finished the job in excellent timing. Thanks Finished the job in excellent timing. Thanks More

by tammyboyett.61 Verified Customer Verified Customer

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Always good and prompt service. Commutate with me on any problem they see that needs attention. Makes the repairs and on the spot. Commutate with me on any problem they see that needs attention. Makes the repairs and on the spot. More

by eddieguy95 Verified Customer Verified Customer

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Dealership couldn’t find or resolve issue. Still charged 150$ just for looking at my truck. Still charged 150$ just for looking at my truck. More

by Jmm8181 Verified Customer Verified Customer

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They went above and beyond to make sure We were satisfied with the work they did in my car with the work they did in my car More

by Carrieowen1970 Verified Customer Verified Customer

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Great and fast service. Friendly staff and very knowledgeable. Always a pleasure to deal with. Friendly staff and very knowledgeable. Always a pleasure to deal with. More

by jbazc23 Verified Customer Verified Customer

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Great bunch of people ! ! Have always loved the grandparents of the owner thank you very much ! Have always loved the grandparents of the owner thank you very much More

by Pam Hitchner Verified Customer Verified Customer

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Awesome dealership. They provide straight forward customer service and even better service after the sale. I wouldn’t buy a vehicle anywhere else. They provide straight forward customer service and even better service after the sale. I wouldn’t buy a vehicle anywhere else. More

by mark.watson Verified Customer Verified Customer

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