Michael Kayes | Page 3

They did not address the main concern. $1200.00 later and I still needed to go to an other shop the next day and my car is still not running correctly $1200.00 later and I still needed to go to an other shop the next day and my car is still not running correctly More

by kirstendsl Verified Customer Verified Customer

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Love the service quick and very knowledgeable, family friendly environment . The team kept me informed every step of the way thanks friendly environment . The team kept me informed every step of the way thanks More

by taasham07 Verified Customer Verified Customer

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VW always does such a great job. I have been with them for years and wouldn’t go anywhere else. I figure it’s their car, they manufactured it, so they can fix it. I have been with them for years and wouldn’t go anywhere else. I figure it’s their car, they manufactured it, so they can fix it. More

by lmhinton21 Verified Customer Verified Customer

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Once again, Hamilton Volkswagon provided excellent service in time for me to get on the road in the morning service in time for me to get on the road in the morning More

by Joe Verified Customer Verified Customer

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Super easy to schedule appointment online. Quick and friendly service. Highly recommend this Hamilton dealership. Quick and friendly service. Highly recommend this Hamilton dealership. More

by katie.silpe Verified Customer Verified Customer

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Horrible customer service in the service dapartment. Was told to bring in my car for a warranty on rotors and brakes last time I received an oil change before it got to 24k. Up front was told if it is n Was told to bring in my car for a warranty on rotors and brakes last time I received an oil change before it got to 24k. Up front was told if it is not covered by the warranty it would be $568. Pricey but reasonable for a dealership. Brought it in at 8AM. Called and texted the number around 12. No answer. Called again around 3 and was told it was not done yet and they could not give me an estimate of when it would be or any further details. Come 4:20 I received a call (I was told they leave at 5) my car still is not done. Went in to follow up and I am was argued with about the warranty. Now I completely understood the warranty. I was upset with the lack of customer service all around. When all is said and done it ended up being over $700 but dont worry, they gave me a $200 discount to get my back down to the original $500 price point. Frustrating beyond belief. And now instead of taking my car 5 mins away for service, I will happily drive over to Princeton or down to Burlington. More

by morganr5413 Verified Customer Verified Customer

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Thank you for quick appointment for oil change. I only waited at dealership for 30 minutes. I only waited at dealership for 30 minutes. More

by sharon.haydu Verified Customer Verified Customer

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I had a serious issue with 3rd party equipment and the service manger work repeatedly to understand the issues and resolve service manger work repeatedly to understand the issues and resolve More

by DMickey Verified Customer Verified Customer

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Mike and Ginny are terrific. Work properly and promptly accomplished. My only complaint would be an aging facility with few amenities available compared with service areas in mor Work properly and promptly accomplished. My only complaint would be an aging facility with few amenities available compared with service areas in more up to date facilities. Still a lovely place to do business . More

by Duke Verified Customer Verified Customer

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The staff was courteous professional and consistent with communication will recommend to others my experience 10 out of 10 communication will recommend to others my experience 10 out of 10 More

by teddy11 Verified Customer Verified Customer

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