Michael Keenum | Page 11

they made the car buying experience stressed free They made the car buying experience stressed free. We know what we want and they try to leave that decision-making in our hands without pressuring us They made the car buying experience stressed free. We know what we want and they try to leave that decision-making in our hands without pressuring us for some other things to consider. More

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I had a good experience overall but they charged me a filing fee when we agreed they wouldn’t. $400... can’t get ahold of financer now to try and resolve this issue. filing fee when we agreed they wouldn’t. $400... can’t get ahold of financer now to try and resolve this issue. More

by JAKELLOYDP95 Verified Customer Verified Customer

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Came in looked for a truck had some negative equity in my last one and needed to get out of it due to a divorce, they made it happen couldn’t be happier! Made the trip from Tulsa to buy and glad i did! 😃. B last one and needed to get out of it due to a divorce, they made it happen couldn’t be happier! Made the trip from Tulsa to buy and glad i did! 😃. Both the Salesman and Finance Manager was great highly recommend either Michael or Marcellous! Thank You Landers! More

by Pdavis21p Verified Customer Verified Customer

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They were friendly and courteous I was more interested They were friendly and courteous I was more interested knowing about all my options but my dealer was pretty stuck on showing me Jeep info. They were friendly and courteous I was more interested knowing about all my options but my dealer was pretty stuck on showing me Jeep info. More

by CKAMERO03 Verified Customer Verified Customer

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Great car buying experience, not happy with finance I had a great car buying experience with Michael Keenum. He was straight forward and listened to my deal requirements. No issues and great service f I had a great car buying experience with Michael Keenum. He was straight forward and listened to my deal requirements. No issues and great service from him and the sales staff. This review would be five (5) stars with glowing information all the way around except the finance experience. Marcellus was told I was preapproved through my lender but still tried to fill out a loan application for me to sign. I told him several times but he still tried to get me to sign the loan app. I called my institution while sitting in the office and confirmed I wanted to go to my bank to complete the loan. This was due to specifics I had already set up with my bank. I refused to sign the application at the dealership. Marcellus was visible not happy with my decision. He completed the paperwork and I left the dealership. I went straight to my institution to complete the purchase. I arrived less than thirty minutes after leaving the dealership. The loan servicing company had already called because Marcellus made a complaint. He accused my institution of directing me not to sign the loan application. This was a complete lie. I gave the form back to him and told him I as not going to sign an application for credit when I did not need to apply for credit. I could not have been more direct and open about preapproval and not using financing from the very beginning of my contact. To have a fiance person still move forward and ignore me is unacceptable in my opinion. I will gladly go back to the dealership but I will not use this finance person again. Hopefully this is a one time event but I seemed pretty planned to me. More

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Only dealership in metro I worked with that had truck I wanted, all options, color The waiting area is comfortable and clean and comfortable. Will recommend to my froends wanted, all options, color The waiting area is comfortable and clean and comfortable. Will recommend to my froends More

by HMGANUS Verified Customer Verified Customer

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Mixed feelings but thank god for Erik seriously This is gonna be long, Steven the sales manager is very nice. Michael the salesman was also very nice, however no one likes to call you back. Maybe th This is gonna be long, Steven the sales manager is very nice. Michael the salesman was also very nice, however no one likes to call you back. Maybe this is my fault. Idk. Out of all the dealerships I can honestly say I like this one the best, however, when Stephen another sales guy took over my sale came into the picture....well he pulled snake moves. I was asking to close the deal with 187.50 discount. He acted like it was approved had my mother and I in his office, going through paperwork and then when it came to the signing of the price, he increased it by 25.00 and didn’t take off the discount. He then blamed it on accounting, said they said no! Well when he took us into Erik who works in finance, he honestly made everything! All our anxiety and annoyance disappear. I swear sometimes all you need is a good honest person who genuinely cares to turn things around. Stephen caused me so much anxiety bc I could feel his snake energy. Be straight up Stephen! Leading customers on and making them pull their credit etc before telling them they discount isn’t happening is beyond low. Ok....back to Erik, he went above and beyond and didn’t mess any details. You can tell he actually wants to help others and make them feel good about purchasing from Landers. I swear some how he knew more than any of the sales staff. I asked for a lot to be honest (details and print out wise) and he didn’t miss a thing. I wish he was the gm. Well after having the best experience with Erik, and it was time to walk out and get my Jeep. Stephen pulled up some new rubicon and started to hand me the key. He’ll rubicon’s are more expensive I’ll take it, it was even newer than the Sahara I was purchasing. I started to take the keys and laughed and said “umm you do know this isn’t my Jeep” he had already put The temporary license plate on and everything. Like how?!?!!?????!!??!!?! Then he finally brought my Jeep around. He hands me one key, only ONE. I asked where the second key is being they are the only ones who have ever owned the Jeep. Stephen said “sorry only one key” really???? Seriously?!!????? He shrugged his shoulders and just didn’t say a thing. Hours later I had a few questions so I decided to contact the only one who seemed to care and had common sense (Erik) and to be honest I felt bad bc he isn’t a sales guy but he had all the answers and was so caring and took time out to really help me. He asked about my experience and really hoped I was happy with my experience at landers. He must love it there bc he really does care. Well I told him about the key and how Stephen just shrugged his shoulders and didn’t care. Well a few days later Erik calls me and wishes me happy holidays and that my extra key is there. I mean now this is customer service. Wow! The only reason I’d suggest friends and family to landers is only bc of Erik. Give this man a raise! More

by ASHLEYBOOS Verified Customer Verified Customer

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Awesome and easy The sales staff was awesome and very helpful and were very well mannered which overall gave me and my son good moral support over this decision The sales staff was awesome and very helpful and were very well mannered which overall gave me and my son good moral support over this decision More

by Cursivecrown65 Verified Customer Verified Customer

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Great Dealership Michael Keenum did a fantastic job with this purchase over the phone. When I arrived to pick it up, he had everything ready and it was a easy process. Michael Keenum did a fantastic job with this purchase over the phone. When I arrived to pick it up, he had everything ready and it was a easy process. Thanks again for your good work. More

by STONECOTTAGENIXA Verified Customer Verified Customer

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Great trucks great dealership Great rambtrucks ! This is our 6th one. Great dealership . Drove to Oklahoma just to deal with landers!! Kathryn, chad , and Michael are great ppl Great rambtrucks ! This is our 6th one. Great dealership . Drove to Oklahoma just to deal with landers!! Kathryn, chad , and Michael are great ppl Good pricing! Great deal !!! Thank you again !!! More

by steve.fairfield Verified Customer Verified Customer

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