Michael Kelley | Page 17

I am writing this as a revision of my previous review, which was negative based on a customer service issue I had after purchasing my car. After posting my review, I was contacted by the General Manager which was negative based on a customer service issue I had after purchasing my car. After posting my review, I was contacted by the General Manager of Bourne's (Michael Kelley) who understood my complaints, addressed them, and communicated with me the steps they were taking to correct the issue. I honestly thought that these reviews would not be paid attention to by the dealer, but I was proven wrong. Michael takes these reviews very seriously and it shows by his actions. I highly recommend Bourne's - great prices, friendly sales people, and a commitment to customer service. It's so easy to buy a car there and I'll be back when it's time to buy my next car. More

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The entire team at Bourne's is extremeley easy to work with. I am in sales so time is valuable, I dropped my car for a few minor mechanical repairs and they had the loaner car waiting for me so that I co with. I am in sales so time is valuable, I dropped my car for a few minor mechanical repairs and they had the loaner car waiting for me so that I could go to my next meeting. When I returned to get my I was greated with a smile and a my car ready for me in the lot. Thank you Bourne's for all your help. More

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I had an outstanding buying experience when purchasing a used car from the Bourne's team. The salesman was knowledgeable, not pushy, and responded quickly to any concerns and questions that I had. Mike, the used car from the Bourne's team. The salesman was knowledgeable, not pushy, and responded quickly to any concerns and questions that I had. Mike, the service manager, was extremely courteous and made sure that the car was in great condition inside and out. I highly reccomend buying from Bourne's. The sales process was haggle free and without any of the games that I have seen at other dealerships. I plan on purchasing my cars from Bourne's in the years to come. More

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Mike was just so friendly to me. From the moment I walked in the front door he was attentive to my all of my needs. I gave Mike parameters of what I was looking for, i.e. type of vehicle, color, gas walked in the front door he was attentive to my all of my needs. I gave Mike parameters of what I was looking for, i.e. type of vehicle, color, gas mileage, time frame, etc.. Not once did this young man try to steer me off my chosen path. He was very sensitive to what I was looking for and BOY did he deliver in the end. The service and attention I recieved was not what one would typically expect from a "used" car dealer. He gave me the "red" carpet treatment just because I was in his dealership. I was sitting in the waiting room one day and was talking to a group of people who all had similiar experiences. It is good to know that genuine people still exist in such a sometimes fraudulent world. I just want to thank Mike and the whole staff at Bourne's for letting me become part of your family ! I would recommend Bourne's to anyone looking for a used car - they will make it happen and you will leave with a smile on your face. I know I did ! More

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The service staff, the sales staff and the management at Bourne's Auto is among the best I have ever dealt with. Their attention to the customer, the way in which they fully explain any service required, t Bourne's Auto is among the best I have ever dealt with. Their attention to the customer, the way in which they fully explain any service required, the way they meet their time commitments, and the overall attention to details, quality and customer satisfaction as good as any dealer/service partner I've ever been to - and far better than most. I have purchased several automobiles from them, have guided on of my grown children to do the same and will always go to them first for any auto needs. This is perhaps the friendliest, most quality-conscious dealer and service staff I have ever run across and I would absolutely recommend them without questions to anyone. More

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Bournes supplied me with excellent service and I left feeling as though I got a deal on the services for my vehicle. They offered me a rental vehicle and called with the price of the repair so there was feeling as though I got a deal on the services for my vehicle. They offered me a rental vehicle and called with the price of the repair so there was no surprises. They even cleaned my car when they were finished. More

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Great customer service and friendly staff. Hassle free experience from start to finish. Go there! experience from start to finish. Go there! More

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Researched on line prior to going to Bourne's Auto, picked out 3 to 5 vehicles that I felt met my needs. Entered Bourne's and spoke with Mike Kelley and he showed me all the vehicles I was interested i picked out 3 to 5 vehicles that I felt met my needs. Entered Bourne's and spoke with Mike Kelley and he showed me all the vehicles I was interested in inside, which was a huge deal because it was so frigid outside. Bourne's has a haggle free pricing belief which put me at ease because the price was the price and they were well below all published prices I had researched. Mike put me further at ease with offering an Extended Service Plan which fit my needs exactly at an extremely competitive price. I went into Bourne's at noon time and walked out at 5pm with a new car in time to eat dinner with my family, that's commitment to the customer. Thanks Mike you have a customer for life. More

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Great experience as always. Always refer family and friends for a fair deal. ttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt friends for a fair deal. tttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt More

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This is my second car with Bournes. Mike Kelly found me a car at auction and did it quickly as my prior car was totaled. The service and support that I received was fantastic. I would highly recommend Bour a car at auction and did it quickly as my prior car was totaled. The service and support that I received was fantastic. I would highly recommend Bournes Auto. They are true professionals. Mike kelly is simply AWESOME !! More

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