Michael Mack | Page 34

Great Service Department A yellow warning light came on to warn us that our tire pressure was low. I am one who does not put off problems. We headed for Brandon Honda Servic A yellow warning light came on to warn us that our tire pressure was low. I am one who does not put off problems. We headed for Brandon Honda Service Dept. Luckily our service rep, Michael Mack, was on available. He was very honest that the wait to get our car into service was over 2 hours. He recommended that we take the shuttle to the mall or home. We decided to be shuttled to the mall for lunch. The shuttle driver was very talkative and friendly. We returned to Brandon Honda after about 2.5 hours. We were provided a Lift ride. We had a little trouble finding the car but only because we have never used Uber or Lift. All worked out. Our tire was replaced and the wheels were aligned and balanced. Michael kept in touch with us and everything was repaired. More

Report | Print

Good Service! I think the waiting area is really nice, especially with the free coffee. They did a good job of fixing the locked GPS, and it now works very well. I think the waiting area is really nice, especially with the free coffee. They did a good job of fixing the locked GPS, and it now works very well. More

Report | Print

Tire service light. The rating would be 5 star if it was just the service dept. The sales dept is the only negative with this dealership. Clear explanation of cause and The rating would be 5 star if it was just the service dept. The sales dept is the only negative with this dealership. Clear explanation of cause and what to do in the future to eliminate cause. More

Report | Print

Oil Change I had a very positive experience at Brandon Honda. I came in as a walk-in for my oil change and was told it may take up to 2 hours, which I was fine I had a very positive experience at Brandon Honda. I came in as a walk-in for my oil change and was told it may take up to 2 hours, which I was fine with and expected. I did tell him I had to pick up my son from school in 3 hours so i wanted to be sure I would be done in time to pick him up. My oil change took less than an hour and Michael Mack who assisted me was very professional and kind to me. Thank you !!! More

Report | Print

That was great Great service. Thanks so much for help .I got the tire change. Before I came here my tires was really bad.Now everthink is perfect Great service. Thanks so much for help .I got the tire change. Before I came here my tires was really bad.Now everthink is perfect More

Report | Print

Oil Change The oil change went smoothly. Mack was very helpful and got me in and out as quickly as he possibly could. I had a good experience. The oil change went smoothly. Mack was very helpful and got me in and out as quickly as he possibly could. I had a good experience. More

Report | Print

2013 CRV service Michael Mack was our service contact. This is the second time Mike has helped us. He was totally professional, thorough, and correctly predicted the t Michael Mack was our service contact. This is the second time Mike has helped us. He was totally professional, thorough, and correctly predicted the time it would take to service our vehicle. Job exceptionally well done. More

Report | Print

Seevice I was not arguing with Mr. Mack when he stated he was not starting an argument. I was polite and clearly stated talk to sales. Once he realized that t I was not arguing with Mr. Mack when he stated he was not starting an argument. I was polite and clearly stated talk to sales. Once he realized that the car was I. My possession less than 1 month he seemed to understand. I know mr. Irving is always in the go but I would love help to figure out XM radio and to connect the starter to my key fob, and my Honda link explained. Reading the manual is confusing. More

Report | Print

Easy peasy I had an appointment scheduled for 11 AM and shortly after they knocked out the work even called up to see if I have warranties on parts that I neede I had an appointment scheduled for 11 AM and shortly after they knocked out the work even called up to see if I have warranties on parts that I needed, And let me know when my car was ready to be picked up prompt and courteously. Michael Mack was a very knowledgeable sales associate and showed great customer service.As always I will be returning. More

Report | Print

Great service Very good service. I glad I was to talk with Mack and hear his advices and great customer service. I definitely recommend Mack to help anyone. Very good service. I glad I was to talk with Mack and hear his advices and great customer service. I definitely recommend Mack to help anyone. More

Report | Print