Michael Madison

4/11/2026 review - Worst experience iv ever had at a dealership. For one it’s almost impossible to get a hold of anyone in service, I live in Joliet and had to drive all the way to Naperville to get a dealership. For one it’s almost impossible to get a hold of anyone in service, I live in Joliet and had to drive all the way to Naperville to get a update on my vehicle that’s been there for a week because no one wanted to call me back or answer their phones. My vehicle had a misfire issue and I originally took it to a shop in Joliet, they checked it and told me I had liquid in my cylinder so they said I’ll need a new head gasket etc. they quoted me like 5k , I then remembered I paid for extended powertrain warranty so I ended up declining their repair and took it to this dealership. I told them what the last shop told me, they totally ignored the whole head gasket issue assuming because they didn’t want to do that warranty work. Instead they blamed the issue on “rodent damage” to my wires and told me it was a fuel injection issue, I told them check the head gasket because the shop in Joliet did tell me about the wires but they said that’s not the misfire issue but eventually the wires will need attending. This dealer told me they checked the head gasket issue and nothing was wrong with it and that the misfire was from the wires but I never got a diagnostic report on that. I said okay and confirmed the repair cost of $900 and some change and told them go ahead and do the repair. Two days later I get a text saying my vehicle is ready for pick up and click the link for my invoice.. my invoice said $3,400, I immediately start calling and once again no one answers for about a hour, I try again and my service advisor answers and says oh no ignore that idk how that got sent to you. Fast forward - I get a call saying my cars done & I go and pay the $900 and drive my car out the dealer, I make it about half way home and the check engine light comes back on and starts flashing and starts misfiring again. It has been a week and a half dealing with them. I am incredibly frustrated and I haven’t even had this car a year. Updated Review: 4/17/2026 Following up on my previous complaint below. After initially diagnosing my vehicle with “rodent damage” to the wiring, I approved a $900 repair based on their recommendation. However, I didn’t even make it a quarter of the way home before the check engine light came back on—this time flashing—so I immediately returned the vehicle to the dealership. Four days later, I was told the real issue was faulty spark plugs and ignition coils—a repair that costs around $200 and should have been checked first. This raises serious concerns about the accuracy of their initial diagnosis. Throughout the process, I was also pressured about removing my previous review, while I made it clear that I simply wanted a refund for the repair that did not resolve the issue. When I picked up my vehicle, I was told I would receive a follow-up call regarding the refund. After two days with no contact, I reached out myself and was essentially told that I would not be refunded, with the justification that the wire repair “needed to be done anyway.” The service manager, Mike, asked whether I had approved the repair—which I did, based solely on their professional diagnosis that it was the cause of the misfire. Instead of properly diagnosing the issue from the start, they led with an expensive and ultimately unnecessary repair. Also they put 40+ miles on my car to make sure it was running fine which was appreciated but I had just filled the gas tank before bringing it back and I was given it back with a quarter of a tank missing. Overall, this experience has been extremely frustrating. Communication was poor, accountability was lacking, and customer service was virtually nonexistent. I will be filing a complaint with the Illinois Attorney General and will consider pursuing further legal action if necessary. More

Print

We took my son’s car in over a week ago. They have not once called us back. We’ve had to chase a repair that is clearly covered under their 3 month limited warranty. My son is a veteran and They have not once called us back. We’ve had to chase a repair that is clearly covered under their 3 month limited warranty. My son is a veteran and they sold him a lemon. We’ve had to file a BBB complaint and are now filing a complaint with the Attorney General’s Office. Ultimately, I think we’ll have to file a small claims to get our money back as they clearly have no intent on repairing the vehicle and could care less about honoring their warranty. It’s a shame as that will cost them more than doing what they contacted to do. More

Print