Michael Mahoney | Page 5

Service Rep Patrick was quick to tell me I’m out of warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do the diagnostic but luckily I told him not to do the diagnostic first and he told me he check and see if it wasn’t too late if the guys had already done the diagnostic first. Then they held me for two hours just to tell me it was just a battery even after I received the video and that I owed 475 if I wanted a new battery when I explained that I could not afford that and asked for the information to purchase a battery somewhere else, he said he wasn’t able to get any information from the tech or from looking at the battery to help me.. if that was not enough, he proceeded to take my key from the driver and not give me my key back, saying he wanted to test my car to see if it started up. He never asked me my permission. I told him to give me my keys, and that I was able and capable of checking if my car started for myself. Afterwards, I called the general manager of VW at Morgan auto Works and left a message and he never returned my call. My family, my friends, and I have all been long time customers of Reeves, but now that I see that Morgan is not a reputable and honest group I will no longer be coming to Morgan More

by Hennie Moss Verified Customer Verified Customer

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Muy buena espero más detalles para la próxima y que el vídeo del servicio sea más completo. vídeo del servicio sea más completo. More

by Eduardo de moya Verified Customer Verified Customer

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From the salesperson to the service team, Volkswagen of North Tampa has been my best experience. Many smiles to find, friendly interactions during service visits, and customer satisfaction at the highest l North Tampa has been my best experience. Many smiles to find, friendly interactions during service visits, and customer satisfaction at the highest levels. More

by mikar01 Verified Customer Verified Customer

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Super fast and friendly and always willing to go the extra mile every-time. great extra mile every-time. great More

by abogues92 Verified Customer Verified Customer

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Anita Kennedy and service quickly checked me in, and started the service of my car. started the service of my car. More

by mikar01 Verified Customer Verified Customer

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He was very quick and thorough in finding a car that covered all me needs covered all me needs More

by jillmo412 Verified Customer Verified Customer

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Excellent customer service from start to finish. Check in was fast and easy. Staff was friendly and knowledgeable. Check in was fast and easy. Staff was friendly and knowledgeable. More

by timka323 Verified Customer Verified Customer

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Anita was a huge help with getting my car fixed and back to me in a timely manner. She was very communicative and honest about all the work my car needed. to me in a timely manner. She was very communicative and honest about all the work my car needed. More

by stellpflugmatt Verified Customer Verified Customer

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Jakub was attentive, demonstrating expertise on the issue and was considerate, providing frequent follow up communication and was considerate, providing frequent follow up communication More

by Audihec Verified Customer Verified Customer

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I've been a customer for way over a decade. Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding More

by rsugar1 Verified Customer Verified Customer

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