Michael Mahoney | Page 9

Mr. Michael treated me as his guest, not a customer. He explained my situation as a teaching, rather than a lesson. Mr. Michael explained the solution in a manner in which I could easily understand it with explained my situation as a teaching, rather than a lesson. Mr. Michael explained the solution in a manner in which I could easily understand it without having to further ask for more details. More

by CHARLIE.BEJARANO Verified Customer Verified Customer

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Fast and great service kept me inform by VTC or mail contant, V/r Jeff contant, V/r Jeff More

by hallj88 Verified Customer Verified Customer

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Clean, informative and I must have just missed happy hour. I was happy when I left. hour. I was happy when I left. More

by Dolecalrussell Verified Customer Verified Customer

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No one returns phone calls. Has my car for most of two days before someone contacted me(after I left a VM on the managers phone, btw.. he didn't return call either). Has my car for most of two days before someone contacted me(after I left a VM on the managers phone, btw.. he didn't return call either). More

by Ken g. Verified Customer Verified Customer

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I came in because my seat cover stitching was coming undone. The service advisor said he would order the part and I left. A couple of days later I get an email saying that i missed my appointment. I ema undone. The service advisor said he would order the part and I left. A couple of days later I get an email saying that i missed my appointment. I emailed my service advisor and he sais that was an automated email because my car didn't stay. A week later I responded and asked if the part was ordered and never got a response. A week later i called and the advisor's voicemail said he was out of the office so i left a message. The day after he was supposed to be back i called again and got his voicemail. I then decided to call the parts department. I asked for an update on my order and they had no record of the order. I then talked to the main line because i was concerned and they said they put in a group chat to have service call me back. I was told i would hear back by end of day. I waited until the next day and called again because i never got a call and talked to the main line again, they were calling over to a service manager and no one picked up the phone in service. They said they would walk over and leave a note to call me back. Never got a call. I called back again and got in touch with another receptionist and i explained my entire situation because almost a month went by and she said she would walk over to the service department. Later that day i got an email for a service appointment scheduled for a time that they selected i couldn't even make because of work. I then got a text from the service advisor that late afternoon asking when i could come in. I responded with a time i could work with and went in. When i asked the service advisor in person the day of the appointment what happened because i had to put in so much effort he asked.what number i called. He then said he never got any messages which is ridiculous given the messages i left and the group chat messages that the receptionists had given. They do good work, but their communication and follow-ups need a major overhaul. Poor management in the service advisor department. More

by JTIBBY Verified Customer Verified Customer

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I found this visit easy to schedule and reminders were great! I was, gracefully, accommodated later in the day when I overslept for said 7:30a appt. - all of my requested services and repairs were complet great! I was, gracefully, accommodated later in the day when I overslept for said 7:30a appt. - all of my requested services and repairs were completed in a fair timeframe and for a fair price. I was particularly impressed with the video I received via text from my service tech as things were being completed. I will continue my service at your location in the future. More

by TARA.FYKES Verified Customer Verified Customer

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I liked the end result, pleased with how my car runs, the work that was done is neat, thanks the work that was done is neat, thanks More

by KAYVIE80 Verified Customer Verified Customer

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Thank you for all your help! Made my visit easy and successful. Thank you very much Made my visit easy and successful. Thank you very much More

by CRUZMUJICAA Verified Customer Verified Customer

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Beginning was NOT great but my vehicle was serviced and the issues with it were resolved. Service manager Kevin Emerson helped quell the issues between myself and the service advisor. Customer service and the issues with it were resolved. Service manager Kevin Emerson helped quell the issues between myself and the service advisor. Customer service and updates regarding customer vehicle should be timely and consistent. More

by STEPHANN.NORMAN Verified Customer Verified Customer

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Kevin & Grant are truly passionate about excellence in customer service and went beyond the extra mile to develop a trusting relationship with the customer. Ron & Fredy are true business professionals customer service and went beyond the extra mile to develop a trusting relationship with the customer. Ron & Fredy are true business professionals and were thorough with their explanations. Kudos to all! A job well done as a team of professionals. More

by Nell Verified Customer Verified Customer

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