Michael Mahoney | Page 8

Service Manager , Kevin Emerson , is very professional and helpful. The Advisor , Joshua Anderson is very knowledgeable. and helpful. The Advisor , Joshua Anderson is very knowledgeable. More

by MIRELAFRANCE Verified Customer Verified Customer

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I stopped in for an all change without an appointment and they worked me in quickly and the wait was minimal. they worked me in quickly and the wait was minimal. More

by BOLINMD Verified Customer Verified Customer

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Great customer service and care. Easy to schedule appointments, The customer service reps text and keep you updated on your vehicle. Easy to schedule appointments, The customer service reps text and keep you updated on your vehicle. More

by JENMENFINGER Verified Customer Verified Customer

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Is always a pleasure bringing my car in for service. Micheal and everyone is so helpful and nice. Micheal and everyone is so helpful and nice. More

by timbull65 Verified Customer Verified Customer

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Fast, informative, and convenient. I was informed through text and even provided a video of my vehicles condition, pretty neat stuff. I was informed through text and even provided a video of my vehicles condition, pretty neat stuff. More

by AMYNOGUERA Verified Customer Verified Customer

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Mr. Michael treated me as his guest, not a customer. He explained my situation as a teaching, rather than a lesson. Mr. Michael explained the solution in a manner in which I could easily understand it with explained my situation as a teaching, rather than a lesson. Mr. Michael explained the solution in a manner in which I could easily understand it without having to further ask for more details. More

by CHARLIE.BEJARANO Verified Customer Verified Customer

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Fast and great service kept me inform by VTC or mail contant, V/r Jeff contant, V/r Jeff More

by hallj88 Verified Customer Verified Customer

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Clean, informative and I must have just missed happy hour. I was happy when I left. hour. I was happy when I left. More

by Dolecalrussell Verified Customer Verified Customer

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No one returns phone calls. Has my car for most of two days before someone contacted me(after I left a VM on the managers phone, btw.. he didn't return call either). Has my car for most of two days before someone contacted me(after I left a VM on the managers phone, btw.. he didn't return call either). More

by Ken g. Verified Customer Verified Customer

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I came in because my seat cover stitching was coming undone. The service advisor said he would order the part and I left. A couple of days later I get an email saying that i missed my appointment. I ema undone. The service advisor said he would order the part and I left. A couple of days later I get an email saying that i missed my appointment. I emailed my service advisor and he sais that was an automated email because my car didn't stay. A week later I responded and asked if the part was ordered and never got a response. A week later i called and the advisor's voicemail said he was out of the office so i left a message. The day after he was supposed to be back i called again and got his voicemail. I then decided to call the parts department. I asked for an update on my order and they had no record of the order. I then talked to the main line because i was concerned and they said they put in a group chat to have service call me back. I was told i would hear back by end of day. I waited until the next day and called again because i never got a call and talked to the main line again, they were calling over to a service manager and no one picked up the phone in service. They said they would walk over and leave a note to call me back. Never got a call. I called back again and got in touch with another receptionist and i explained my entire situation because almost a month went by and she said she would walk over to the service department. Later that day i got an email for a service appointment scheduled for a time that they selected i couldn't even make because of work. I then got a text from the service advisor that late afternoon asking when i could come in. I responded with a time i could work with and went in. When i asked the service advisor in person the day of the appointment what happened because i had to put in so much effort he asked.what number i called. He then said he never got any messages which is ridiculous given the messages i left and the group chat messages that the receptionists had given. They do good work, but their communication and follow-ups need a major overhaul. Poor management in the service advisor department. More

by JTIBBY Verified Customer Verified Customer

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