Michael Malmsbury | Page 11

Amazing Customer Service! Such a great commitment to customer service should be commended highly. Looking forward to coming back by the end of my lease term. Such a great commitment to customer service should be commended highly. Looking forward to coming back by the end of my lease term. More

by GeorgeStepul Verified Customer Verified Customer

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Do not buy a car here. Lies and unkept promises! Little or no response to issues. Lies and unkept promises! Little or no response to issues. More

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This is the second vehicle we have had the pleasure to purchase from Honda of Sarasota and particularly Mike Makmsbury! Everyone is very professional and it makes the car buying experience more pleasurabl purchase from Honda of Sarasota and particularly Mike Makmsbury! Everyone is very professional and it makes the car buying experience more pleasurable More

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We Had an appointment and drove to 45 minutes to the dealership. As soon as we arrived, we were greeted by very friendly sales people. In five hours we were riding away in our new Honda pilot. Couldn’t dealership. As soon as we arrived, we were greeted by very friendly sales people. In five hours we were riding away in our new Honda pilot. Couldn’t ask for better customer service and we were treated very nicely. It felt like we were part of the Honda family. Michael Malmsbury was Absolutely amazing and did everything that he could do to get us in our new vehicle. We are 100% satisfied. More

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Great customer service. Michael was a great help. Great service even after the closing hours. Michael was a great help. Great service even after the closing hours. More

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Brandon Benoit is the worst person to work with in the finance department. He was pleasant when we were there originally, but after experiencing his behavior while trying to get our money back has been ve finance department. He was pleasant when we were there originally, but after experiencing his behavior while trying to get our money back has been very upsetting. He claimed that it took 4-5 weeks to get our warranty removed. When asked about it, he added another week to his original comment, well it’s been over 7 weeks and no progress has been made. I reached out to the owner, no assistance. I tried reaching out to Brandon again and found out that my email has been blocked. Why would you need to block a customer that has never done anything mean. I have waited patiently this far, so to be blocked was completely unnecessary and says a lot about their work at Honda. Don’t get your car at Honda, better yet make sure you’re not workin with either Michael M or Brandon B. I was told by other customers that they are racist, but seeing how they have treated us, I can 100% say that I agree. They took advantage of my mothers lack of English, scammed us, and now blocked us. Says a lot about their character and integrity as a company. More

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Michael Malmsbury was fabulous to work with! He took the time outside with me during my car selection to tell me about the awesome features each car had! He was the most knowledgeable car salesm He took the time outside with me during my car selection to tell me about the awesome features each car had! He was the most knowledgeable car salesman I've ever worked with, and I felt he was honest and truthful to me! If anyone in Sarasota is looking at purchasing a new or used car Honda of Sarasota is for you:) More

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Michael A Malmsbury was our sales advisor and I THOUGHT he was great until I checked my loan bank account and saw the scam he pulled on us. I went with my mother, whom did not speak English very well, but he was great until I checked my loan bank account and saw the scam he pulled on us. I went with my mother, whom did not speak English very well, but if there was anything she knows is how to say “no.” In our culture, it is very common and encouraged to negotiate prices, and we did. We spent a few hours at the dealership adamant on this price and when Michael finally agreed, we thought we were getting a great deal! Until I realized he took advantage of my mothers lack of English and lied about asking her to add a certain warranty. If we were adamant on this exact price, why would my mother “agree” to add unnecessary warranty to our price. Exactly, she didn’t. He not only lied about this but he tried to use her language barrier for his own selfish benefit. Now, I am in the process of getting this warranty canceled and it is stressful when you thought you were paying a certain amount only to see them add an extra 7k to your loan. Be aware of their scams and make sure you fully read your contract before you sign. Even if you think they might be a decent person, you’re wrong. It is unfortunate because this completely ruined our experience with getting a new car. Update: Honda of Sarasota is the absolute worst place to get your car from. I worked with Michael AND Brandon Benoit and my I cannot be any more unsatisfied. I tried to reach out to the owner, whom I think is Michelle (no updates whatsoever), tried reaching out to Brandon (the person handling the finance) and was found out this morning that I was blocked. I have been extremely patient with them but it has been over 7 weeks and my loan amount has not been adjusted. So warning, if you get Brandon Benoit as the guy handling your finance, be careful of what you’re singing. He’ll not only scam you but block you for trying to get your situation solved. I am never one to leave negative reviews, but when they are taking advantage of my mother’s language barrier and then just treating us like this when we’re simply tryin to get it solved is ridiculous! If you’re a minority, don’t go here! They’ll just take advantage of you. More

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I recently bought a Honda Hrv 2023 and I had Michael to assist me and I can say he took his time with me and was very patient, he oriented me before buying it, he explained everything about the new car and assist me and I can say he took his time with me and was very patient, he oriented me before buying it, he explained everything about the new car and every little detail. It was just great I will recommend him with my eyes closed. More

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Michael Malmsbury was our sales advisor and he made the whole buying process a breeze. We drove from Lithia to Sarasota because Michael is very patient and listens to his customers ,he is very experienced whole buying process a breeze. We drove from Lithia to Sarasota because Michael is very patient and listens to his customers ,he is very experienced in his work and is not pushy like some other sales advisors we had met at other dealerships. Highly recommend Michael Malmsbury at Honda of Sarasota. More

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