Michael Marsh
Michael Marsh at Reliable Chevrolet - NM

Michael Marsh | Page 7

Pre Owned Director

Reliable Chevrolet - NM

9901 Coors Blvd NW
Albuquerque, NM 87114

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4.4
178 Reviews
4.4

178 Reviews

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178 Reviews of Michael Marsh

October 15, 2024

Dealership Rating
Employee Rating

Has great service from Jonathan Sanchez. He was very professional and patient. Took finance way too long as we made it well aware that I had to be at work at 5pm. We were at finance ay 3 More

by Punky1064
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathon Sanchez

Oct 15, 2024

Reliable Chevrolet - NM responded

Thanks for the fantastic review! We’re thrilled to hear about your positive experience with Jonathan. We appreciate your feedback on the finance process and are always looking for ways to improve. Your recommendation means a lot to us! Enjoy your new vehicle!

October 14, 2024

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Employee Rating

Good service. i really appreciate the way you guys work in my car. Clean and great job More

by Justedavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2024

Reliable Chevrolet - NM responded

Thanks for the fantastic review! We're thrilled to hear you appreciated our service and the care we put into your car. Your satisfaction means a lot to us, and we look forward to serving you again!

October 02, 2024

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Employee Rating

But it's not pushing and very helpful was very pleased thank you so much More

by NMJORGETRUJILLO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Cardenas

Oct 04, 2024

Reliable Chevrolet - NM responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team and that you appreciated our helpful and non-pushy approach. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Thank you for choosing us!

October 02, 2024

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Barely bought the car and want to charge for a diagnostic. Horrible customer service. Didn’t want to work with me. More

by Kristashia234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kenneth Orosco, John Storz

Oct 07, 2024

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to face this situation, especially after recently purchasing your vehicle. Our goal is to provide excellent service to every customer, and it’s concerning to hear that we didn’t meet those expectations. We’d like to better understand what happened and see how we can help. Please feel free to reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826, or contact Cory Reeves, our Service Director, at 505-338-5932. We appreciate the opportunity to address your concerns directly.

October 01, 2024

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Employee Rating

Josh and Michael were very amazing, both supplied me with top notch customer service and were both very responsive and upfront about everything! Highly recommended. More

by mattsena0309
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tristano Cordova, Kenneth Orosco , Joshua Buerke

September 28, 2024

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Employee Rating

I was sold a 2021 Chevrolet Colorado with a check engine light that came on ten days after purchase. I took it to the dealership and the problem was fixed, I hope. I haven’t had any other issues, and I hope More

by Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Cardenas

Oct 01, 2024

Reliable Chevrolet - NM responded

Thank you for sharing your experience, Samuel. We're glad to hear the issue was resolved quickly and appreciate your understanding. If you have any concerns in the future, we're here to help ensure your experience remains positive. Your satisfaction is important to us!

September 28, 2024

Dealership Rating
Employee Rating

Today I went in for a new car without a doubt Jesse helped me as much as possible if I could I would recommend this man to everyone, cool guy funny to talk to and he helped me understand everything I n More

by Fatboyv575
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 01, 2024

Reliable Chevrolet - NM responded

We’re thrilled to hear about your positive experience with Jesse! It’s fantastic to know he made your car buying journey enjoyable and memorable. Thank you for the high recommendation; we appreciate your support and look forward to seeing you again! Enjoy your new ride!

September 28, 2024

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Employee Rating

I contacted Jesse weeks before my purchase to inquire about the trucks available. In the moment, what I needed was not available so I put off my search. 3 weeks ago Jesse contacted me directly when the e More

by Michelle V.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesse Olguin

Oct 01, 2024

Reliable Chevrolet - NM responded

Thank you, Michelle! We’re thrilled to hear about your positive experience with Jesse. Our team is dedicated to providing top-notch customer service, and it's great to know you felt supported throughout your journey. Enjoy your new truck!

September 17, 2024

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Employee Rating

The service staff were helpful, but my vehicle was towed in with an oil line failure only a month after my last oil change (also conducted at Reliable). The service team did not get to my truck for nearly t More

by BRYANACEE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kenneth Orosco, John Storz

Sep 20, 2024

Reliable Chevrolet - NM responded

We’re pleased to hear that you found our service staff helpful. However, we regret that your experience with the timing of your vehicle service did not meet your expectations. We understand the frustration of having your vehicle towed in and waiting for service, especially given the recent oil change. To address these concerns and work towards a resolution, we invite you to connect with Patricia Charles, our Customer Relations Representative, at 505-338-5826 or via email. Alternatively, you can reach out to Cory Reeves, our Service Director, at 505-338-5932. Your feedback is invaluable in helping us improve our service processes, and we look forward to discussing this matter further with you.

September 16, 2024

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Employee Rating

They were fantastic. They got the hob done quickly and were extremely courteous to me. I would highly recommend. More

by kenzerkoo1@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Buerke

Sep 17, 2024

Reliable Chevrolet - NM responded

Thanks! We're thrilled to hear you had a fantastic experience with us. Our team prides itself on efficiency and courtesy, so your recommendation means a lot. We look forward to serving you again in the future!

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