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Michael (Mike) Carbone

Overview Reviews (220) Inventory (190)

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Michael (Mike) Carbone

Shop Foreman/Master Technician

Ira Lexus of Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.8

220 Reviews

Overview Reviews (220) Inventory (190)

4.8

220 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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220 Reviews of Michael (Mike) Carbone

September 04, 2026

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Employee Rating

Service is perfect and staff is so helpful and friendly. I could t ask for more. They were awesome in all departments. I could t ask for more. They were awesome in all departments. More

by kese

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 06, 2026 -

Ira Lexus of Danvers responded

Hi Kese, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 31, 2026

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Employee Rating

Completely satisfied with their work, the waiting room is wonderful with soda, muffins and cookies. wonderful with soda, muffins and cookies. More

by diomedesortiz.ortiz

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 07, 2026 -

Ira Lexus of Danvers responded

Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

August 29, 2026

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Employee Rating

I brought car in for service was told it would take 2 hours and it took just under 4 hours That is ridiculous If they had said 4 hours I would of taken a loaner hours and it took just under 4 hours That is ridiculous If they had said 4 hours I would of taken a loaner More

by dianamarie52

Service Price Transparency

Workmanship

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Recommend Dealer

Sep 01, 2026 -

Ira Lexus of Danvers responded

We are sorry to hear about the extended wait time during your last service. We attempted to reach out to you, but we could not connect. Please call our service director, Rick Chase, rchase@group1auto.com 978-739-8619. Thank you.

August 23, 2026

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Employee Rating

They do great job i can go tp other place close to home i choose ira lexus they take good care choose ira lexus they take good care More

by Sockeyes2008

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alex Baker, Kal Dabliz, Mark Gordon, Richard Ladd, Ed Cho, Roberto Giovannucci, Ray Hovsepian, Rick Kizner, Jason Piazza

Aug 25, 2026 -

Ira Lexus of Danvers responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

August 20, 2026

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Employee Rating

A curtious, timely, professional and informative experience is what I experienced at IRA Lexus service. It's what's kept me a loyal customer for so long. experience is what I experienced at IRA Lexus service. It's what's kept me a loyal customer for so long. More

by erogosa

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 21, 2026 -

Ira Lexus of Danvers responded

Hi, thank you so much for your positive comments about Ira Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2026

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Employee Rating

Very good service nice customer service my car is running perfect great I like the service running perfect great I like the service More

by aristepierre77

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Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thank you so much

Aug 22, 2026 -

Ira Lexus of Danvers responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

August 10, 2026

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Employee Rating

Excellent staff that are very knowledgeable and helpful with every step of the process for trading in and buying a new car with every step of the process for trading in and buying a new car More

by kdiggin77

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willy Moy , Greg Bowie

Aug 11, 2026 -

Ira Lexus of Danvers responded

Hi, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.

August 06, 2026

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Employee Rating

I have used IRA Lexus since 2000 and have had excellent service all of the time. When my husband was alive we owned 2 Lexus autos that IRA cared for meticulously. service all of the time. When my husband was alive we owned 2 Lexus autos that IRA cared for meticulously. More

by mollie.byrnes

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tyler Costa checked me in and out

Aug 07, 2026 -

Ira Lexus of Danvers responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

August 06, 2026

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Employee Rating

Excellent service, fair prices, friendly employees, beautiful waiting area, free refreshments, free transportation including loaner cars. beautiful waiting area, free refreshments, free transportation including loaner cars. More

by John.cascio.saugus

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 07, 2026 -

Ira Lexus of Danvers responded

Hi John, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2026

Dealership Rating

Employee Rating

They always do an excellent job repairing my vehicle and cleaning it up for me. The “ pick up / return” of car is fantastic!!! Thank you. cleaning it up for me. The “ pick up / return” of car is fantastic!!! Thank you. More

by Sohta2

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 28, 2026 -

Ira Lexus of Danvers responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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