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Michael (Mike) Carbone

Overview Reviews (183)

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Michael (Mike) Carbone

Michael (Mike) Carbone | Page 7

Shop Foreman/Master Technician

Ira Lexus of Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.9

183 Reviews

Overview Reviews (183)

4.9

183 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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183 Reviews of Michael (Mike) Carbone

October 13, 2025

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Employee Rating

Best service team, flawless communication: verbally, digitally, sense of urgency with excellence. David Gesler is a superb Service Manager. Always courteous, wiling to help and excellent communication. digitally, sense of urgency with excellence. David Gesler is a superb Service Manager. Always courteous, wiling to help and excellent communication. Thank you. More

by solitudest305

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Gesler

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Oct 16, 2025 -

Ira Lexus of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We hope you have a great day!

October 09, 2025

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Great customer service. Dennis communicated regularly and provided a nice loaner car while my car was being serviced. Dennis communicated regularly and provided a nice loaner car while my car was being serviced. More

by blake_tara

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dennis Pellegrino

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Oct 13, 2025 -

Ira Lexus of Danvers responded

Hi, we're happy you found Dennis to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

October 06, 2025

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Ira always goes above and beyond in their customer service! Every person we deal with is the epitome of professional! service! Every person we deal with is the epitome of professional! More

by Ldiisso

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

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Oct 08, 2025 -

Ira Lexus of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!

October 04, 2025

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Employee Rating

The service is ok but the process when it comes to renter car is suck. They rush you like you will never return a car. car is suck. They rush you like you will never return a car. More

by Rondo

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Oct 07, 2025 -

Ira Lexus of Danvers responded

Thank you for providing the feedback. Service loaners are provided as a courtesy to our Lexus guests and due to limited availability, we do ask that they get returned once service is completed. We would like to speak with you about your concern with the time in the loaner vehicle. Please contact our service director, Rick Chase, rchase@group1auto.com 978-739-8619. Thank you. Willy Moy General Manager

October 04, 2025

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Employee Rating

Always polite and helpful. Easy to work with. Recommend them with out reservation, never recommend more than I need. Easy to work with. Recommend them with out reservation, never recommend more than I need. More

by Jjbbllm

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Recommend Dealer

Yes

Other Employees Tagged: Jennifer

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Oct 07, 2025 -

Ira Lexus of Danvers responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 01, 2025

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Employee Rating

They were very responsive to my needs. The problem was quickly diagnosed and repaired right away. The problem was quickly diagnosed and repaired right away. More

by skalos

Recommend Dealer

Yes

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Oct 04, 2025 -

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2025

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always willing to help, very professional and friendly. But the prices are sky high for the service. But the prices are sky high for the service. More

by Gdef25

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Recommend Dealer

Yes

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Oct 01, 2025 -

Ira Lexus of Danvers responded

Thank you for your feedback! We pride ourselves on our exceptional customer service and professionalism. Regarding our prices, we strive to provide quality services at competitive rates. We appreciate your support and hope to continue serving you in the future!

September 25, 2025

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Employee Rating

Jen is always a pleasant and great to work with. If you have a question and doesn’t know the answer, she does her best to get one for you. If you have a question and doesn’t know the answer, she does her best to get one for you. More

by donnacrowe58

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Recommend Dealer

Yes

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Sep 27, 2025 -

Ira Lexus of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2025

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Employee Rating

The Manager was very professional, knowledgeable and helpful. The facility was extremely clean inside and out. Each time I’ve visited the dealership in the past it’s been a nice experience helpful. The facility was extremely clean inside and out. Each time I’ve visited the dealership in the past it’s been a nice experience More

by giordanobob

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Abraham Guillen

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Sep 22, 2025 -

Ira Lexus of Danvers responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 16, 2025

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The staff is super nice and very helpful. I would go back in the future. I would go back in the future. More

by JMM

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Recommend Dealer

Yes

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Sep 19, 2025 -

Ira Lexus of Danvers responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.