Michael Owen

The dealership has a high turn over rate, I went thru 4 individuals handling my deal from Oct 22 till 9/6. Then they tried to back out of my Xplan the day I showed up, stated Ford doesn't honor Xplan for F individuals handling my deal from Oct 22 till 9/6. Then they tried to back out of my Xplan the day I showed up, stated Ford doesn't honor Xplan for F450 until I proved differently and showed up to the dealer. The dealership insulted me multiple times with my offer. Even After I proved the trade in value of my vehicle. 62k for 22 Denali 3500 full loaded Duramax with 23k miles(now listed for 87k) on their website. Tried several bait and switch tactics then told me the are making me great of a deal as I'm getting the truck at xplan pricing. I stated you aren't doing a thing for me, that's thru Ford not you. I was told by the salesman and finance manager not to leave a review if it's less than a 5. They lose their bonus. Salesmen specifically told me he lost his 4k bonus last month due to 1 out of 14 reviews being a 4. They should not tell customers to lie, this is a survey ment to be honest to. I ordered a truck and dealership had all my paperwork prior to arriving took 4 hours to finalize the deal. I didn't have to pick out a vehicle, get paperwork, wait for detail, etc. Dealership had my xplan pin, dl, insurance prior to my arrival. It should have been an hour at most. 445-830pm. They were closing down and couldn't refund my deposit, I had to remind them the next day. Lastly, they tried to jip me by telling me getting a spray in bed liner thru them will cost $1,000, I showed the build sheet of $595 and they said that's just Fords price it's $1,000. I called Park Fords service on my own its $700. I have went to many places in town and can get rhino or linex for under $600. This dealership is Shady and try to get money anyway they can even ask the buyer to lie for them. Sorry but you get honesty from me. Don't lie or ask customers to lie. Make the experience painless, a pre-ordered truck and came in with financing and they had all my info and trade info prior to arrival took 4 hours to close the deal. Still didn't get shown features, deposit returned, etc. Go elsewhere. More

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