Michael P. (Mike) Porro | Page 10

Sam Swope salesman and Managment rock... My wife and I brought a brand new 2013 Honda Accord for 25,000.00, a year into ownership the tires are feathering for some reason and car starts a lou My wife and I brought a brand new 2013 Honda Accord for 25,000.00, a year into ownership the tires are feathering for some reason and car starts a loud rumbling while driving down highway. After dealership service claims that they have fixed the problem that caused the tires to feather; they tell me and my wife we must purchase a set of brand new tires to stop the rumbling. Where was....the customer service? or assistance in resolving the problem. We had stopped driving the car and left it at the dealership. Very soon afterwards we heard from our salesman Jim Hubert, he placed us in contact with management (Mike Porro) who quickly resolved our problem, and apologized for an event that turned out to be a teaching moment for the Sam Swope service dept. The cost of tires were taken care of, along with it came a courteously placed apology to my wife and I from Jim and Mike. This is my second new Honda from Sam Swope, and won't be my families last I felt they really performed outstandingly for a customer who potentially could have been lost More

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Tried to tell me that my car's transmission issue was not covered by my extended warranty. The warranty company i was told to call then said my issue was covered by my HONDA warranty. Then, after they de not covered by my extended warranty. The warranty company i was told to call then said my issue was covered by my HONDA warranty. Then, after they determined the issue was not my fault (not a clutch issue), they test drove it and "weren't able to duplicate the issue". I will be taking my car to another Honda from now on- there are at least two more in the city. More

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We had a great experience but the process was 3 hours long but everyone was friendly and accommodating. This was the fourth car from this dealership. They are always willing to negotiate. long but everyone was friendly and accommodating. This was the fourth car from this dealership. They are always willing to negotiate. More

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Mike Porro....Why didn't you return my calls from yesterday and this morning instead of spending your time today thanking the folks who praised you here publicly? I really need to talk to you abou yesterday and this morning instead of spending your time today thanking the folks who praised you here publicly? I really need to talk to you about why I can't get a title and registration for the certified used vehicle we purchased on June 12, 2012 (over both the 60-day KY temp and our 30-day temp plate period over here in Indiana)? There are many details to be discussed and I could put them all on here, but I would prefer to speak to you in person. If you didn't jot my home and cell numbers down, ask Vickie or Amber....I have given it to them several times also. Looking forward to your call. More

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