Michael Predl

I prefer bullet points. 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our loan and put us with the wrong bank. They had to switch it the following week. 3) When we came in for the service issue, Cory could not find our warranty info and input everything incorrectly. Scott had to straighten this out when we arrived. 4) They repaired one issue that was covered by the warranty. 5) They Charged us $196 after quoting $180 to repair a second issue that is a known correction for this year of vehicle. (Update pcm) In fact, there was a class action lawsuit related to this issue in this truck. 5B) You would think this would have been done before they sold us the truck! And if not, this would’ve been a free service, again because it is a known prior issue that led to a lawsuit! 6) The issue related to the PCM leads the truck to burn oil. Ours is burning a quart of oil every 500 to 800 miles! 7) they included a shop charge of $19.60 without explanation. I don’t mind paying such things, but an understanding of what is to come would have been nice. 8) When we arrived for vehicle pick up and I questioned these issues Cory was no help. He seemed aggravated with my questions and sent me to the service manager. 9) The service manager explained, “it is, what it is” and I paid the bill. Not a good experience! 10) We own a family business, if my customers were treated this way, I would go ballistic! More

by EMAILKENDALL Verified Customer Verified Customer

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Working with Mike Predl was a great experience he got us in right away and kept us updated with the issue and repairs need. We would recommend Mike to anyone looking to have work done at Spitzer. in right away and kept us updated with the issue and repairs need. We would recommend Mike to anyone looking to have work done at Spitzer. More

by Steve Pennington Verified Customer Verified Customer

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Very professional, efficient and timely and will continue to use their services in the future.. to use their services in the future.. More

by DAVE@HASTINGSBEDELL.COM Verified Customer Verified Customer

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The service man was very friendly and helpful. The dealership actually called me to get my recall fixed fast for my safety. The dealership actually called me to get my recall fixed fast for my safety. More

by hgrubich1972 Verified Customer Verified Customer

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Great place David Roughley was my sales man and he did a great job getting me just I needed in a new car. I have used Spitzer for years and service is just as great. I would recommend David and Spitzer ford great job getting me just I needed in a new car. I have used Spitzer for years and service is just as great. I would recommend David and Spitzer ford to all my friends More

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