Michael Schuholz

If I could give this business zero stars, I would. I strongly advise against purchasing a vehicle from this dealership. BUYER BEWARE. For those seeking an explanation, here is what happened: I vis I strongly advise against purchasing a vehicle from this dealership. BUYER BEWARE. For those seeking an explanation, here is what happened: I visited the dealership intending to trade in my vehicle, which I still owed money on, to see if they would cover the remaining loan balance. My car had a small dent on the hood, roughly the size of a golf ball. While I was test-driving a vehicle, the staff inspected mine. When I returned, they asked if I would file an insurance claim for the dent, claiming it would cost them $1,200 to repair. They specifically instructed me to say it occurred in a parking lot so it wouldn’t cost me anything. This was dishonest and unethical. I refused to make a false insurance claim and told them I would take my business elsewhere. Only then did their tone change, and they suddenly agreed to pay off my vehicle in full. Second, I was made to wait for hours. By the time we began the paperwork, I was mentally drained and just wanted to leave. They rushed me through the process and buried additional warranties in the fine print without clearly explaining them. One such warranty added $5,000 to the total cost. They repeatedly claimed I was getting a "deal," but said the only way to offer it was by increasing my monthly payment. Third, after the sale, they completely ignored my attempts to follow up. I called over 30 times across three days. When someone finally answered, I was told I'd receive a call back but that never happened. I followed up again, got the same promise, and still heard nothing. I have screenshots from a salesperson assuring me someone would be in touch “ASAP.” That never happened either. Fourth, make sure the dealership requests a 10-day payoff amount for your trade-in while you’re present. Do not let them delay. It took them over three days to contact my bank. When I reached out to the bank myself, they were confused and told me no request had been made. Meanwhile, interest continued to accrue, which meant the actual payoff amount increased, potentially leaving me responsible for the difference. To anyone considering doing business with this dealership: Record everything. Document everything. Thankfully, I kept all my paperwork and screenshots. I don’t know if they saw from my license plate that I’m a veteran and assumed I’d be an easy target but I will not be taken advantage of. This business has a pattern of misrepresentation, which can constitute a breach of contract. Don’t let them deceive you, you have consumer rights. I will be posting this experience on every platform available: Google Reviews, Yelp, BBB, Facebook, and relevant veteran community pages. I also intend to contact others who have had similar experiences to determine if they’ve filed complaints with LARA (Licensing and Regulatory Affairs). I will be filing a formal complaint with LARA and strongly encourage others who have had negative or unethical dealings to do the same. The dealership already has four complaints on record. I’ll also be posting screenshots and documentation elsewhere (unfortunately, Carfax doesn’t allow photo uploads). To be clear: After nearly a week, someone finally reached out, and we scheduled a time to address the issues they caused. However, this is not praise, it is the bare minimum. It does not erase the experience I had, nor does it change my recommendation. More

by tytyg24 Verified Customer Verified Customer

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Brighton Motors has always met all my transportation needs. I have purchased three vehicles from them in three years. They offer a wide variety of vehicles and met my needs when my life changed. They needs. I have purchased three vehicles from them in three years. They offer a wide variety of vehicles and met my needs when my life changed. They are prompt , courteous, and have literally changed my life and the lives of the folks who depend on me. They provide excellent service if the vehicles and keep me informed of my upgrade options. Even my dog is happier since I made Brighton Motors my one call for transportation. More

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so easy and super nice people who you can just chat to regardless of a car deal or not! regardless of a car deal or not! More

by ventura.kimberlee Verified Customer Verified Customer

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Guy was super nice. He was not pushy into a sale at all. Highly recommend Brighton motors He was not pushy into a sale at all. Highly recommend Brighton motors More

by bishopshepard20 Verified Customer Verified Customer

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Warning beware of Brighton Motors. There are big liar. I purchase 2016 X5 4/12/2024 $17,500.00 when I talk to sales man (Kenny Deitert) he told me everything up to date and even brand There are big liar. I purchase 2016 X5 4/12/2024 $17,500.00 when I talk to sales man (Kenny Deitert) he told me everything up to date and even brand new tire ,they cannot sale any vehicle without any inspection. When I come to pick up the vehicle and want see the vehicle Kenny Say still is service center and then rush me to pay, after bring the vehicle closing time I check the vehicle and see back set pocket is broken, I show to them Kenny told me he going send check. He never did. Now problem is arise big time when I drive home brake light warning is on and oil sign is on .next day I take to mechanic I get big surprise he check nothing was done need complete brake work and oil change air filter cabin filter. I have all picture and invoice how much money I have spend.do not trust this dealer ship. everything they says was big lie. I am going to report BBB. More

by FOISOL Verified Customer Verified Customer

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I bought a truck ford f350, i was not told about a 900 fee for cleaning and detailing the truck, when the truck was delivered it was not clean nor detailed, the radio was not working the truck cab is dama fee for cleaning and detailing the truck, when the truck was delivered it was not clean nor detailed, the radio was not working the truck cab is damaged on top by the light one inch gap between the light and the cab so when it rains everything gets wet inside the truck, the dealer still has one of the truck keys and the sales person (Quinton) keeps telling me that he is going to send it and nothing yet, talked with the sales manager about this issues and he said he was going to call me back I am still waiting 11 days latter, I’ve been calling and they said that the manager is not there or the call goes to voice mail left messages no call back yet. I been trying to solve these issues with them and they just keep avoiding me, I know I bought a used truck but the condition the truck was deliver is just not acceptable after being charged for a service that was not provided, the key they refused to send to me and the damage on the truck. More

by juan.dominguez Verified Customer Verified Customer

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This place is a joke. Let me start with the transmission went out on the truck after having it one month. The ignition box behind the back seat went out at six months. Tha Let me start with the transmission went out on the truck after having it one month. The ignition box behind the back seat went out at six months. That part was over $1000 and the transmission was $7500. Now recently the covers they put over the rocker panels and bed wheel wells fell off we didn't know they were aftermarket everything is rotted out. We owe $17k and it's only valued at $6k. The drivers side running board is falling and found that what was covering the underside was also hiding rust rot. The truck is falling apart, they scammed us. Sold us a covered up xxx rust bucket for a butt load of money. Byers Be Ware. I would steer clear of this place they are not professional and do not sell good vehicles. JUNK xxx RUST PILES. This xxx will not live until the end of the loan. I don't know about anyone else, but we work hard for what little we have. We can't afford to buy new, and to be taken advantage of like this is underhanded, illegal and frankly very unprofessional. More

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They provided Great service and prices. High interest rates and long wait to finalize paperwork High interest rates and long wait to finalize paperwork More

by dtrelfa Verified Customer Verified Customer

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Easy transaction. Bought the car sight unseen and had it shipped to Florida. All good. Bought the car sight unseen and had it shipped to Florida. All good. More

by ASLATER944 Verified Customer Verified Customer

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Greatest experience from the time we got out of the car to the final signature everyone that we had the pleasure to work with was very professional. Quinton was the sells person that we went with and to the final signature everyone that we had the pleasure to work with was very professional. Quinton was the sells person that we went with and he made this experience simple and I think that he is a great asset to your company More

by kevinweiss81 Verified Customer Verified Customer

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