Paul Pritchard

This place is a joke. Let me start with the transmission went out on the truck after having it one month. The ignition box behind the back seat went out at six months. Tha Let me start with the transmission went out on the truck after having it one month. The ignition box behind the back seat went out at six months. That part was over $1000 and the transmission was $7500. Now recently the covers they put over the rocker panels and bed wheel wells fell off we didn't know they were aftermarket everything is rotted out. We owe $17k and it's only valued at $6k. The drivers side running board is falling and found that what was covering the underside was also hiding rust rot. The truck is falling apart, they scammed us. Sold us a covered up xxx rust bucket for a butt load of money. Byers Be Ware. I would steer clear of this place they are not professional and do not sell good vehicles. JUNK xxx RUST PILES. This xxx will not live until the end of the loan. I don't know about anyone else, but we work hard for what little we have. We can't afford to buy new, and to be taken advantage of like this is underhanded, illegal and frankly very unprofessional. More

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Sales reps are professional, but servicing makes the vehicle. Two weeks and engine is shot vehicle. Two weeks and engine is shot More

by dustinholt64 Verified Customer Verified Customer

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xxxx bags, bought a truck from them without heat claimed they would fix the heat before I took the truck and all they did was rig it to kinda work and not actually fix the problem. The $30 dollar part neede they would fix the heat before I took the truck and all they did was rig it to kinda work and not actually fix the problem. The $30 dollar part needed to fix the issue is missing not even on the truck anymore with just a dangling wire. PIST More

by Pistoffcustomer Verified Customer Verified Customer

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The only reason they’re getting a two star is because the service department has to ensure these vehicles run. I looked at 3 pickups all with moderate to severe engine problems and it’s ignored by the compan service department has to ensure these vehicles run. I looked at 3 pickups all with moderate to severe engine problems and it’s ignored by the company mostly. First truck I tried to buy blew seals and oil the morning of purchase. The next truck had cam phaser failures disguised and check engine codes deleted. The warranty company is unreliable and now I’m about to spend 4k plus on engine repairs because they washed their hands of assisting with the severe troubles. My trade in was not worth this vehicle and Ill not be recommending this store because of the terrible maintenance practices and ignorance of general mechanic troubleshooting. More

by dustinholt64 Verified Customer Verified Customer

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They provided Great service and prices. High interest rates and long wait to finalize paperwork High interest rates and long wait to finalize paperwork More

by dtrelfa Verified Customer Verified Customer

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Easy transaction. Bought the car sight unseen and had it shipped to Florida. All good. Bought the car sight unseen and had it shipped to Florida. All good. More

by ASLATER944 Verified Customer Verified Customer

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Greatest experience from the time we got out of the car to the final signature everyone that we had the pleasure to work with was very professional. Quinton was the sells person that we went with and to the final signature everyone that we had the pleasure to work with was very professional. Quinton was the sells person that we went with and he made this experience simple and I think that he is a great asset to your company More

by kevinweiss81 Verified Customer Verified Customer

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The experience was smooth and fast. There was zero pressure and I believe I got a great truck at a great price. There was zero pressure and I believe I got a great truck at a great price. More

by cfarley1980 Verified Customer Verified Customer

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I got the vehicle I wanted, however, the folks at the dealership didn’t follow their commitments. We had in writing which I signed at the closing table, to replace the front brakes. One would generally a dealership didn’t follow their commitments. We had in writing which I signed at the closing table, to replace the front brakes. One would generally assume that means brake pads and rotors given the rotors on the truck are warped. It took me numerous calls just to find out exactly what they did. Turns out they just lubed the front guide pins, which didn’t resolve the issue. It seems like they want to do things as cheap as possible to protect their overhead. Instead of taking care of the client. I always take things objectively and did so with their past reviews. At this point I wouldn’t be surprised if they were true. I did call the dealership twice and left a voicemail for the manager who never called me back. Furthermore I asked for my license plate to be mailed to my home address and they called and told me it was at the dealership. When I called back they wanted to charge me to ship it to my house, eventually it was sent out with no charge but not after a short battle. This dealership was over one hour away from me and going back & forth is wasting significant time. Despite the fact that they didn’t honor their contract/agreement with the brakes. I gave them a chance to redeem themselves and sadly that wasn’t the case. I can’t say I would ever purchase anything from them again or refer friends & family. More

by Vincent Verified Customer Verified Customer

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Kaelyn was a fantastic salesperson. They had gumption to get to know me and the drive to find a vehicle that mostly fit my needs and desires all within the budget I set. Kaelyn was atte They had gumption to get to know me and the drive to find a vehicle that mostly fit my needs and desires all within the budget I set. Kaelyn was attentive, listened well and patient with my decision process. She kept in contact with me while also abiding my boundaries for when to call or contact me with follow-up questions. Paul was the finance person. He was friendly but forward and a little pushy. However, HE DID NOT STOP UNTIL HE FOUND THE BEST FINANCING FOR ME. So while his personality could use a little tweaking, I was VERY impressed with his work ethic and would consider coming back in the future or telling others to check out Brighton Motors for a used car simply because of their work ethics. Note - The car had a defect when I drove off, and they did not hesitate to get a tow truck to me (45 minutes away) and get the problem fixed the same day. Fantastic service! More

by matt.olsafsky Verified Customer Verified Customer

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