Michael Seawright | Page 2

Big Mike We had a fantastic experience buying a used car from Wilde Toyota. Big Mike was laid back and friendly! We would definitely buy from there again. Ther We had a fantastic experience buying a used car from Wilde Toyota. Big Mike was laid back and friendly! We would definitely buy from there again. There was no “sleazy car salesman feel”. We would make the trip from Appleton again and recommend to friends and family! More

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Poor Follow-Up Leonard was okay as a sales person. I had to come to the dealership three separate times before seeing 2 vans of interest. The first time I went there Leonard was okay as a sales person. I had to come to the dealership three separate times before seeing 2 vans of interest. The first time I went there he couldn't find the van. I waited 30 minutes before leaving. I contacted him 2 days later he said it was ready to be viewed, but it wasn't as it was getting ported. So again, I traveled there for nothing. Leonard and Matthew Husting tried to pressure me to take the dirty van home overnight and saying it would be sold. The process of purchasing the was pretty smooth, because I have good credit and down payment. The issue was Doug Buer left for 2 hr lunch and per Leonard Matthew Husting as upset because he felt this should have been his deal, because I met him a few days early where he tried to pressure me to take the car home overnight. I had to wait 2 hrs for Doug to arrive to close the deal. This was frustrating. Once we finalized numbers and I did the credit application Leonard left me at his desk while he wondered around helping customers who came in for test drives. While waiting for Leonard and finance I spent about 1.5 hrs with Michael Seawright (very nice/professional/Loves food) as I think he felt obligated to talk with me, because Leonard was gone 20 minutes at a time assisting other people. Several staff made comments about Leonard not being present as they tried to make light of the situation. It was very unprofessional. I have purchased at least 5 cars and never has a sales person be more unorganized by having me come out 3 times and lacking any customer services/interest after the deal was locked in. The problem is 2 days after the purchase I noticed rust behind one of the sliding doors. It was bad enough that pieces of the metal was flaking off. I took it to a body shop and was quoted $225 to fix. I emailed Leonard and Doug and left several voicemails to ask if they could assist me by sending the van to Wilde's shop to get it repaired at their cost, and I would pay for the repair. I also added that I don't expect them to fix it, but to call me to let me know if this was possible. Neither responded. After several attempts via email and phone I called Leonard from my work phone and he answered. Once on the phone he denied getting any of messages and said he would ask and call me back. I reminded him to call back even if Wilde could not assist with my request as I planned on getting it repaired anyway. Well that was on 4/15/19 and still no call. All I have to say is that due to all this I would think twice before dealing with Wilde, because of my experience. This is my second car purchase and 5th family purchase. Now time for the real issue. The service department called me about an airbag recall that should of been fixed prior to purchase. I worked with Chis Dixon. After the airbag was fixed he recommended several services which are as follows: break fluid drain and fill, transmission drain and fill, throttle body cleaning, spark plug replacement, and coolant drain and fill. What Chris didn't know is that I have a carfax, plus registered the car on Toyota which provided additional service records that were not on the carfax. The issue that all the services except the break fluid replacement was done at 60k and 90k at WILDE TOYOTA!!! The bigger issue was that Chris took me to his computer and only showed me the coolant replacement and throttle body cleaning was done. He neglected to show me the other records. He didn't even offer me the coupon for $100 transmission flush and fill. I want to know how could this happen?? Chis must of thought I was rich or dumb or both. The only reason why this happened is because he wanted a commission!! I took this as being predatory as some customers are too trusting. The lack of communication, follow through, customer service, dishonesty, and professionalism are huge concerns and makes me think different of Wilde. For my service needs I still want to utilize Wilde, but I would like to have a conversation with someone regarding this email first as this experience has diminished my trust in the group. More

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Great experience. Big Mike was great. He was very helpful and patient. He made the car buying experience a positive one. Anthony in finance was knowledgeable and helpfu Big Mike was great. He was very helpful and patient. He made the car buying experience a positive one. Anthony in finance was knowledgeable and helpful. Marilyn and Dean More

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