Michael Terzo

We live over 100 miles from the Carmel dealership. We did not buy our GV80 from them. That I now know was a big mistake on our part. We received from Genesis of a recall of the lower fuel pressure un We did not buy our GV80 from them. That I now know was a big mistake on our part. We received from Genesis of a recall of the lower fuel pressure unit that needed replaced. I called the dealership a talked with WENDY about how I would get my GV80 over there an back.. What a wonderful lady Wendy was to us. She said we will send one of our people to drive to your residence a drive your GV80 back to Carmel an he will leave you with a loaner while the recall is being done. It could be 3-5 days to get two recalls done an also we will service your GV80 also. 6 days later Wendy called an told me the car is done an our driver is on his way to your home with your GV80. I cannot thank the dealership an especially Wendy for how smooth this service was done. I did not dream that they would drive over a 100 miles to get my GV80, but they sure did!!! They fixed both recalls, a did a complete engine service on my GV80 an all of this was NO CHARGE. I’ve never seen service like this EVER an I’m grateful for what they did for me They sure won me over as any service it will be done at Carmel dealership. We’re still in a daze over this super service from this dealership Bernie More

Helpful 0

Report | Print

Friendliest and most trustworthy staff and guaranteed a quality purchase to fit exactly what you’re looking for quality purchase to fit exactly what you’re looking for More

Helpful 0

Report | Print

Buying a car was a great and easy experience. Everyone was nice, got everything done, and the car is great! Mike helped me get exactly what I needed. was nice, got everything done, and the car is great! Mike helped me get exactly what I needed. More

Helpful 0

Report | Print

Awesome! I'm super happy with the service! All around great experience! I will definitely recommend to my friends and relatives... Mike is top notch! great experience! I will definitely recommend to my friends and relatives... Mike is top notch! More

Helpful 0

Report | Print

Mike provided great service while answering all of my questions. Their overall process was speedy and efficient. He was able to show me a variety of options that fit my interests. questions. Their overall process was speedy and efficient. He was able to show me a variety of options that fit my interests. More

Helpful 1

Report | Print

What a great experience I had at Napleton Hyundai of Carmel! And Mike the sales person had a lot of patience, he took time explaining the entire process and really helped me. I didn’t think it could be Carmel! And Mike the sales person had a lot of patience, he took time explaining the entire process and really helped me. I didn’t think it could be this comfortable and easy to purchase a car. Thanks Mike! More

Helpful 1

Report | Print

Crissy the Car Fairy is the best. She goes above and beyond to seal the deal. She was friendly and provided me with great customer service. beyond to seal the deal. She was friendly and provided me with great customer service. More

Helpful 0

Report | Print

I have worked with Mr Brian Webb and his crew. They gave me great information and financial advice. I would highly recommend them anytime for their advice me great information and financial advice. I would highly recommend them anytime for their advice More

Helpful 0

Report | Print

Great customer service, starting as I drove up. Mr Webb and Mr. Terzo left no stone unturned to be certain all my questions were answered and make me comfortable as I shopped for a pre-owned vehicle. Many and Mr. Terzo left no stone unturned to be certain all my questions were answered and make me comfortable as I shopped for a pre-owned vehicle. Many thanks. I highly recommend these guys and this dealership.....highest end customer service on the planet. More

Helpful 0

Report | Print

I was promised that all parts were at least 50% or better. They said the vehicle went through a thorough inspection. You can imagine my disappointment when the next day the steering wheel was shaking better. They said the vehicle went through a thorough inspection. You can imagine my disappointment when the next day the steering wheel was shaking due to warped rotors. Now they won’t communicate to solve the problem. They say they can’t do anymore. They are liars!!! More

Helpful 0

Report | Print