Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn | Page 23

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

Contact Me
4.8
349 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

10 yrs, 6 mos

Languages Spoken

English English

4.8

349 Reviews

Write a Review

349 Reviews of Michael Thorn

June 04, 2023

Dealership Rating
Employee Rating

Besides buying three vehicles from Performance GMC due to their prices and sales dept, their service dept is amazing. Every time I've had an issue it has been found and resolved immediately. Dealership defin More

by dennyacosta148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Amado

Jun 04, 2023

Performance Buick GMC responded

Thank you so much for taking the time to write us a great review. We appreciate your loyalty and are pleased to hear about your positive experiences with our service department. Please drive safely and come back to see us again!

May 28, 2023

Dealership Rating
Employee Rating

Excellent customer service! Michael is very friendly, knowledgeable, & accommodating. The service department has never disappointed me! More

by CHRISGRAZ0918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Michael our team. We appreciate your business and wish you many safe miles!

May 26, 2023

Dealership Rating
Employee Rating

The ease of making an appointment and the follow up from the service manager was great. They have an easy drop off system. The employees are kind and courteous. More

by ljcpassat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

May 25, 2023

Dealership Rating
Employee Rating

Easy in and out delivered on time and price was right I recommend very much More

by Odell.timothy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Performance Buick GMC responded

Thank you for the 5 star rating and especially for your business.

May 24, 2023

Dealership Rating
Employee Rating

Always a good experience, just hopeful that my next experience is not as costly. Possible trade in soon. More

by LESTER.VICKI3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2023

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

May 16, 2023

Dealership Rating
Employee Rating

Great 👍 he was very nice very professional made me feel comfortable. I will go back anytime. More

by 434LVEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Papol, Luis Vaz

May 16, 2023

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

May 12, 2023

Dealership Rating
Employee Rating

Luis is always on top of what is going on. Same with Michael. They are great at communication the issue and resolution. More

by jameshyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Papol, Luis Vaz

May 14, 2023

Performance Buick GMC responded

Thank you, James, for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Luis and Michael. We are grateful for your business and hope to see you again in the future, but until then, drive safely!

May 10, 2023

Dealership Rating
Employee Rating

Michael was courteous and efficient, providing excellent customer service. He showed me how the item added (Heated steering wheel) worked as I requested after the work was completed. I purchased my vehic More

by CHERBELLA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Amado

May 11, 2023

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Al and Michael. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

May 07, 2023

Dealership Rating
Employee Rating

Very efficient and courteous. Kept me posted on the timeline for my repair multiple times for the 2 days it took to complete the job. Would come back for service anytime based on More

by VULTURE800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2023

Performance Buick GMC responded

Thank you so much for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

May 06, 2023

Dealership Rating
Employee Rating

Absolutely fabulous! ! I had an emergency and they fixed my vehicle right away with no wait More

by jennp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Bilhuber, Hector Colon

May 07, 2023

Performance Buick GMC responded

Thank you, Jenn, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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