Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.8
349 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

10 yrs, 6 mos

Languages Spoken

English English

4.8

349 Reviews

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349 Reviews of Michael Thorn

June 12, 2026

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Employee Rating

They did a great job with my Yukons new brakes ! Nice job to the team! More

by SCOTTANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

June 07, 2026

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Great job switching out the badges on our new truck, quick turnaround too. Keep It up!! More

by DAN O
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Will

Jun 11, 2026

Performance Buick GMC responded

Thank you, Dan, for sharing your experience with us! We're thrilled to hear that our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

June 01, 2026

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The service team is great-and have always been great. This is my third vehicle here. They are the shining starts of this dealership More

by jeffegarian
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , junior

Jun 03, 2026

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with our service team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

May 25, 2026

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Steve Wilson is the complete Service Advisor: intelligent, courteous, timely .. please to have my car managed y him and team. More

by TEDHRUZD
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Steve Wilson, Edward Robinson

May 26, 2026

Performance Buick GMC responded

Thank you for sharing about your positive experiences with us! We're thrilled to hear that Steve provides such wonderful service. If you ever need assistance, don't hesitate to reach out—Steve and the rest of our team are here to help.

May 24, 2026

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Great experience with the service department at Performance GMC. The appointment was easy, the staff was professional and friendly, and my vehicle was completed on time. Highly recommend their serv More

by petemetri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2026

Performance Buick GMC responded

Thank you, Pete, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

May 21, 2026

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I have been going to Performance Buick in Cedar Knolls sincethey took over from Norman Gale. Their service has been accurate, professional, friendly and informative. Yes, they may be more expensive than a More

by skyvisions
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior, Diana, mechanics, car washing team

May 22, 2026

Performance Buick GMC responded

We are so thankful to have you as a customer and for the great review! It is our pleasure to hear about your positive experiences with Junior, Michael and the rest of our team. We strive for excellence and we sincerely appreciate being your dealership of choice. Thank you!

May 22, 2026

skyvisions responded

You’re most welcome! My trip to get to Performance (over 50 miles round trip plus tolls) instead of closer to my home, shows how serious I am about quality workmanship.

May 18, 2026

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Service department was great. I couldn’t be more happier with the customer service. I can’t wait to have more future oil changes and service done at this facility at performance G More

by SONDEB11
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 20, 2026

Performance Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that Mike and the rest of our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

May 14, 2026

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Steve was very helpful checking me into the appointment and having the car serviced quickly! More

by Jessicamennella
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 16, 2026

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We're grateful that you recognized Steve’s helpfulness and commitment to excellence. We work hard to give our customers a fantastic experience and are happy to see that we are making it happen! We wish you many safe journeys.

May 07, 2026

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The entire service department is extremely welcoming and helpful I couldn't ask for better treatment. More

by BRIANDEJESUS50
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Steven

May 09, 2026

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We're grateful that you recognized our team’s helpfulness and commitment to excellence. We work hard to give our customers a fantastic experience and are happy to see that we are making it happen! We wish you many safe journeys.

May 05, 2026

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Employee Rating

Unwilling to honor warranty and fix faulty transmission. Kept work vehicle for 2 weeks and then said GM won’t warranty. Bought another dealership and they are doing the right thing to resolve the issue. Tot More

by INFO@RISSLANDDOOR.NET
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Eddie Pierre

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