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Michael Wright
Michael Wright at Norm Reeves Honda Superstore North Richland Hills

Michael Wright

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.8
183 Reviews
4.8

183 Reviews

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183 Reviews of Michael Wright

May 20, 2025

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Employee Rating

I truly enjoy getting car serviced here. Always done correctly. Look forward to coming to trade in my car next month. More

by Amsinkler
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Recommend Dealer
Yes
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May 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

There’s nothing like that “just right” feeling when service goes seamlessly. Can’t wait to have you back for the big trade-in—let’s make sure your next Honda is just as flawless as your last service!

May 20, 2025

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Everything was perfect. Staff was nice. They even went above and beyond and took my car through a car wash. It came out with scratches on one side. I discovered them 2 days More

by Gladys
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Elizabeth French

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May 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Gladys. We take these concerns very seriously and are here if you’d like to talk about what happened. You can reach out to our Fixed Operations Manager, Richard Meneely, at Richard.meneely@normreeves.com. Thank you, and we hope to hear from you soon, so we can look into this situation further.

May 16, 2025

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I came for a recall for this visit. The attention was impeccable, I'm very satisfied with the timing as well. More

by Isaias
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Recommend Dealer
Yes
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May 19, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Isaias. Recall visits should feel seamless, and we’re happy our timing and attention hit the mark. Thanks for letting us take care of your car!

May 16, 2025

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I always receive great service, the techs, advisors and managers are always awesome. Thank you More

by mlkarw
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Recommend Dealer
Yes
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May 19, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Dependable service from techs to managers—that’s our promise, and your praise validates it. We’re honored to be your go‑to team!

May 04, 2025

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Do not like writing this 15 word quote service was good Asked for car to be washed but it was not vacuumed out. Overall service GOOD More

by Tdjtanya
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Recommend Dealer
Yes
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May 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi Tanya, thanks for your honest feedback and apologies that the vacuuming was missed after your wash. We strive for complete satisfaction and hope to deliver that the next time you visit.

May 02, 2025

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Everything went great! I was informed pretty quick about any changes that needed to be done. More

by Jrodriguez0859
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

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May 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi there, thanks for the five‑star feedback! We’re glad we could keep you in the loop about every needed change. To make your next visit even smoother, feel free to schedule your service appointment online—it only takes a minute! We look forward to seeing you again at Norm Reeves.

April 29, 2025

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Employee Rating

Mike Wright was very friendly and I had a great experience. Service was very prompt, not a long wait at all. Will definitely be going back. More

by prodriguez5454
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

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Apr 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Michael is thrilled to hear you enjoyed prompt, friendly service with minimal wait time. We aim to keep our pace fast and our team approachable, so your review means a lot. We can’t wait to welcome you back!

April 29, 2025

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Things went good. I have no complaints. The worst part is being pestered about a survey. More

by M-Stinnett
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Pearson, Rhett Valentine, Richard Sanchez, Allen Vinson, Tristian Rivas, Issac Moya, Mario Vasquez, Harry Whitworth, Frank Raja

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Apr 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for your honesty and for choosing Norm Reeves Honda North Richland Hills. Your feedback is noted, and we hope to deliver another 5-star experience someday.

April 24, 2025

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Employee Rating

It took about 4 hours for an oil change, tire rotation, and air filter change. They found a tire that needed to be replaced. Except for the 4 hours it was a good experience. More

by Steve.M.Howard
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

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Apr 24, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi Steve, thanks for the honest feedback. While catching that tire issue early was a win, I’m sorry the wait stretched to four hours. We appreciate you choosing Norm Reeves and hope to give you a 5-star experience next time.

April 21, 2025

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Employee Rating

Quick and easy in and out service for what I needed completed on this servicre More

by Rogeranash
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the kind words—we’re so glad you had a positive service experience!

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