No major issue.
Service Advisor Michael Johnson was professional, friendly, courteous, fully knowledgeable, and knows his cars.
My issue with the dealership is ch
Service Advisor Michael Johnson was professional, friendly, courteous, fully knowledgeable, and knows his cars.
My issue with the dealership is charging credit card usage fees which is very unfair to the customer. That is ridiculous, after charging shop supplies fees. It is unacceptable!!! I think I should get refunded the credit card fees.
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by donaldbranche
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you for taking the time to share your experience. We're glad to hear that Michael Johnson took great care of you—he truly takes pride in providing excellent service. We also appreciate your honest feedback regarding the credit card and shop supply fees. We understand your frustration, and we’ll be sure to share your concerns with management for review. Your input is important to us as we strive to improve every part of the customer experience.
Good quick, top quality service.
They did a checkup on all components of my vehicle
They did a checkup on all components of my vehicle
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by justinlu1212
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2025 -
Clay Cooley Nissan of Richardson responded
Hi we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
We happy that we have Nissan the car is great Nissan
service is always wonderful. We recommend Nissan for our families and friends.
service is always wonderful. We recommend Nissan for our families and friends.
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by asefnabi
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2025 -
Clay Cooley Nissan of Richardson responded
Hi! Thank you so much for the kind words and your recommendation! We're thrilled to hear you're enjoying your Nissan and that our service continues to meet your expectations. It means a lot to us that you'd recommend us to your family and friends. We look forward to seeing you again for anything you need down the road!
It was fine, my car had a problem and Courtesy Nissan
installed a new battery and fixed two recall items.
installed a new battery and fixed two recall items.
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by raycorderjr
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
all service requested done in a timely manner, staff was
courteous/attentive! the facility was clean/comfortable.
courteous/attentive! the facility was clean/comfortable.
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by al_gilmore
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2025 -
Clay Cooley Nissan of Richardson responded
Al_gilmore, we are so pleased you enjoyed your visit to Courtesy Nissan! Please let us know if there is anything else we can do for you; we are more than happy to help!
My car 2011 Murano.
First time check got code P101.replace MAF sensor. Charge $1025. Two weeks later runs 155 miles same problem same code coming.they checked said vacuu
First time check got code P101.replace MAF sensor. Charge $1025. Two weeks later runs 155 miles same problem same code coming.they checked said vacuum hose leaking needs change around $700 again. What happened same problem charged times?
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by jamesliu981
Verified Customer
Verified Customer
Service Price Transparency
May 19, 2025 -
Clay Cooley Nissan of Richardson responded
Jamesliu981, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
Very good service easy to get in and out.
Cleaned truck made sure I didn’t need anything else
Cleaned truck made sure I didn’t need anything else
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by schille_bob
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Michael Johnson is the best in the service department.
He always goes above and beyond his duties in making sure my car is in tip top shape.
He always goes above and beyond his duties in making sure my car is in tip top shape.
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by MEDISCRIPT03
Verified Customer
Verified Customer
May 15, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service department did not check car for safety.
Brakes were faulty and a big liability for dealer. My son could have died if the brakes did not work properly. Sales Manager was uncaring and unap
Brakes were faulty and a big liability for dealer. My son could have died if the brakes did not work properly. Sales Manager was uncaring and unapologetic.
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by laura9341
Verified Customer
Verified Customer
May 15, 2025 -
Clay Cooley Nissan of Richardson responded
Laura9341, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
Service was phenomenal.
Micheal did a great job. Made the entire process easy and seamless.
Micheal did a great job. Made the entire process easy and seamless.
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by dbaucham
Verified Customer
Verified Customer
Service Price Transparency
May 09, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!