Michel Woods

I never leave reviews, but after this experience, I felt it was necessary. I am an out-of-state customer who purchased a $120,000 Yukon Denali Ultimate from Tom Clark Auto Park. Given the size of the pur it was necessary. I am an out-of-state customer who purchased a $120,000 Yukon Denali Ultimate from Tom Clark Auto Park. Given the size of the purchase, I expected a high level of professionalism, communication, and follow-through. Unfortunately, that was not my experience. I worked with Mike and requested an illumination package. I only discovered it was not included once the paperwork was already halfway completed. I was told it was too late to restart the process because it was after closing hours and only one manager was available. Tom with Cadillac, who handled the paperwork that evening, was professional and helpful. Because this vehicle was a Valentine’s Day gift and I was leaving town early the next morning, restarting paperwork the following day was not an option. I was told the illumination package issue would be brought to management and potentially resolved. After multiple follow-ups, the general manager, Joey, called me two weeks later and said, “No one put a gun to your head and made you sign.” He also stated the vehicle had already been discounted more than it should have been, despite other dealerships offering the $5,200 supplier discount off MSRP. The only discount offered was $500 off of MSRP and that was after I requested the $600 floor liner package. In an effort to find a solution, I even offered to pay the cost difference it would have taken for them to honor the supplier pricing structure, but that was declined. During financing, I was initially presented with an interest rate 2% higher than what I ultimately qualified for. Tom helped correct this before completion, but that added to the overall concern regarding transparency. Additionally: • The floor liner package arrived incomplete (the third-row liner is still missing more than two weeks later). - They sent me an itemized price list for the illumination package and I was told to contact my local dealership to get it through them. The price list I was sent added up to more than the standard $1250 GM illumination package option that was discussed prior to making the deal and is on GM’s website. At this price point, communication, accountability, and professionalism matter. I am still open to a reasonable resolution and hope management chooses to address these issues appropriately. More

by Daniel Rich Verified Customer Verified Customer

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The dealership was big, beautiful and really impressive with how clean and well organized it was. Everyone was welcoming and friendly. with how clean and well organized it was. Everyone was welcoming and friendly. More

by stefaniegertje Verified Customer Verified Customer

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Great place to purchase your vehicle atmosphere very friendly everyone welcome you with a smile makes you feel really comfortable. Would highly recommend the dealership to others. friendly everyone welcome you with a smile makes you feel really comfortable. Would highly recommend the dealership to others. More

by prestonp2 Verified Customer Verified Customer

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I have drove a Buick for the last 12 years and this is my 4th Buick. I bought the first 3 at the same dealership; I would have gone back to that dealer but the name was changed and they no longer sell Buicks 4th Buick. I bought the first 3 at the same dealership; I would have gone back to that dealer but the name was changed and they no longer sell Buicks. My husband chose your dealership because it had the vehicle that we wanted. We will be recommending your dealership to friends and family. More

by bharman54 Verified Customer Verified Customer

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I bought a 23 canyon denali. No one walked me through the features of the truck and no owners manual was in the truck. Has a problem with the front collision avoidance system. No one walked me through the features of the truck and no owners manual was in the truck. Has a problem with the front collision avoidance system. I had to call service to find out what was the hold up. Found out at that time it would be three weeks for the part to come in. They told me they would not provide a loan car or rental. Also did not fill up my tank on the new truck. Said they don’t do that. I bought multiple vehicles from James wood. Tom Clark’s is definitely not James wood. Next time I’ll drive to Decatur to James wood . Truck is great, after the sale is made not so great. More

by dwautry1 Verified Customer Verified Customer

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This is the 2nd vehicle I have purchased from Michael Woods. As always Michael was extremely helpful and professional. Tom Trowbridge in the Finance Office did a tremendous job for me as well! Very pleas Woods. As always Michael was extremely helpful and professional. Tom Trowbridge in the Finance Office did a tremendous job for me as well! Very pleasant experience! I'm a completely satisfied customer! More

by Peter Brakner Verified Customer Verified Customer

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Great experience working with Michel Woods at Tom Clark GMC. Would highly recommend them to friends and family for their next vehicle purchase! GMC. Would highly recommend them to friends and family for their next vehicle purchase! More

by dee.hohenberger Verified Customer Verified Customer

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Very straightforward. Love that Michel put our family first and went above and beyond to make us happy. Love that Michel put our family first and went above and beyond to make us happy. More

by ana_judith_marquez Verified Customer Verified Customer

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Great service and even better attitude. Honest, patient, and truly focused on helping us find the right car—not just making a sale. Would absolutely work with Michel again Honest, patient, and truly focused on helping us find the right car—not just making a sale. Would absolutely work with Michel again More

by carlosmx1965 Verified Customer Verified Customer

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Working with this Dealership was a pleasure. Michel Woods was outstanding from the moment we stepped on the lot. He was outside and asked how could I help you? We expressed what we were looking Michel Woods was outstanding from the moment we stepped on the lot. He was outside and asked how could I help you? We expressed what we were looking for in regards to a car and also a truck. We (my wife and I) looked at the car she wanted to drive and Michel said lets do it. We negotiated the deal and bought a Buick Enclave Avenir. Once that paper works was complete we started looking at trucks and discussed pricing. Michel told me he would put my name on the truck and to let him know on Monday. On Monday I called him and said I would buy the truck. We completed all transactions on Tuesday. This experience with Tom Clark Auto Park was outstanding and comfortable through the entire process. I would do it again tomorrow. Thanks Michel! More

by clint15 Verified Customer Verified Customer

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