Sales and parts employees have been friendly, but service
has been either unhelpful, condescending, or one sales manager just rude (there was plenty of room around me, but they did not want to walk around me
has been either unhelpful, condescending, or one sales manager just rude (there was plenty of room around me, but they did not want to walk around me so stopped and said excuse me to get me to move out of their path!). And the service manager assigned to me walked the previous customer to their car, but for me after I signed the paper work they just said, "your car is over there, good bye". Will never come back for service.
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by Bob
Verified Customer
Verified Customer
Other Employees Tagged:
Patrick Fiore
Mar 03, 2022 -
Gettel Toyota of Lakewood responded
I am sorry you had such a poor experience. Our service advisors are supposed to walk all of their customers to their cars. If you do want to come back please contact Diane Beimann our Customer Relations Manager at 941-567-1080 and she will schedule you with an advisor that will take good care of you. Ryan Fischer General Manager
Gettel Toyota is very customer service oriented.
Great staff of associates who are friendly. Very
satisfied with the service of my SUV.
Great staff of associates who are friendly. Very
satisfied with the service of my SUV.
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by nanconn53
Verified Customer
Verified Customer
Other Employees Tagged:
Patrick Fiore
Feb 28, 2022 -
Gettel Toyota of Lakewood responded
Thanks for the five star review. We really appreciate your support. Ryan Fischer General Manager
Mar 01, 2022 -
nanconn53 responded
See the attached review.
Courteous efficient friendly what can I say I enjoy
doing business with them.I would continue doing business with them but I saw my car
doing business with them.I would continue doing business with them but I saw my car
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by AROMINE33
Verified Customer
Verified Customer
Feb 28, 2022 -
Gettel Toyota of Lakewood responded
Thanks for the five star review. Ryan Fischer General Manager
Gettel Toyota Lakewood people are wonderful.
My emergency service was seamless. No worries at Gettel!!
My emergency service was seamless. No worries at Gettel!!
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by Donna Burke
Verified Customer
Verified Customer
Feb 18, 2022 -
Gettel Toyota of Lakewood responded
Thanks for the five star review Donna. I am glad Michele was able to take care of your emergency. Ryan Fischer General Manager
Cordial and great service.
Representative was through with the process and how it works. Pleased with my overall experience.
Representative was through with the process and how it works. Pleased with my overall experience.
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by rgsteelers
Verified Customer
Verified Customer
Other Employees Tagged:
Kelby Lawson
Had an emergency tire situation & needed immediate help.
They worked me in & fixed it quickly. By the way, my new RAV4 is great!
They worked me in & fixed it quickly. By the way, my new RAV4 is great!
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by GWDOCKS
Verified Customer
Verified Customer
Other Employees Tagged:
Luigi Compres
Very convenient one stop for all work Picked dealership
Very convenient one stop for all work
Picked dealership to get quality work
Good communication through out visit
Very big bill but well explained
Very convenient one stop for all work
Picked dealership to get quality work
Good communication through out visit
Very big bill but well explained at check out
Michele helped me find old warranty part that was incomplete and she ordered the part for me for a future fix
Received a washed car with detailed explanation of all work done and work needed in future
Explained credit card service charge and credit of the fee-preemptively
I felt confident about the work done by the dealership
Will plan on returning for future maintenance needs
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by cricket235
Verified Customer
Verified Customer
Great Swevice Michelle was exceptional and very Essy to
work with. I got transparently what I needed and very satisfied ... technitians did their job...
work with. I got transparently what I needed and very satisfied ... technitians did their job...
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by BETANCOURTH.FABIO
Verified Customer
Verified Customer