Michelle Folk
Michelle Folk at Thomas Cumberland Subaru

Michelle Folk

Sales Manager

Thomas Cumberland Subaru

10325 Mt Savage Rd NW
Cumberland, MD 21502

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4.6
256 Reviews
4.6

256 Reviews

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256 Reviews of Michelle Folk

September 05, 2024

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Employee Rating

Tamara made this car buying experience easy,she answered all my questions, explained the available warranties and protections,and didn't try to push me into anything I didn't want.I also have to give a shou More

by Mike L.
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Carpenter, Tamara Metz

Sep 10, 2024

Thomas Cumberland Subaru responded

We’re so glad to hear that your car buying experience at Thomas Subaru was positive! It’s our goal to make the process as smooth and stress-free as possible. We’re thrilled to know that Tamara and Kameron provided you with excellent service. Their dedication to ensuring customer satisfaction is truly commendable. Thank you for choosing Thomas Subaru. We hope you enjoy your new 2025 Outback!

August 21, 2024

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Repeat buyer but this go around was horrible. Lost 2nd fob, misplaced reimbursement check and sent title to bank on an outright purchase. And was basically told that’s my problem! More

by Crosstrek 24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jeremy McFarland, Tamara Metz

Sep 03, 2024

Thomas Cumberland Subaru responded

We are truly sorry to hear that your recent experience at Thomas Automotive did not meet your expectations. We value your business and strive to provide exceptional customer service. To address these issues promptly, please contact us at 301-724-6310 so we can investigate these matters further and take appropriate action. We are committed to resolving these issues to your satisfaction. Thank you for your understanding and patience.

August 19, 2024

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Dealer got me exactly what I wanted. Great experience at dealership and all staff was very friendly and helpful. More

by lucask
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Carpenter , David Johns, Kameron

Sep 03, 2024

Thomas Cumberland Subaru responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at Thomas Automotive. Our team strives to provide exceptional customer service and help our customers find the perfect vehicle. We're so glad we could meet your needs. We hope to see you again in the future!

August 06, 2024

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We had a great experience! We worked with Tamara and she was excellent and super sweet! We got our dream car! I would highly recommend Thomas Subaru! We would go back again to More

by wdrichards25
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Tamara Metz

Aug 14, 2024

Thomas Cumberland Subaru responded

We're so happy to hear about your wonderful experience! Tamara is a fantastic team member and we appreciate you taking the time to share your positive feedback. Customer satisfaction is our top priority, and we're thrilled you found your dream car with us!

August 02, 2024

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Patrick helped me through the process of getting into a vehicle and made it very easy for me! This is my second vehicle he has helped me with from Thomas! I highly recommend him to anyone looking to purcha More

by sam2394
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Yoder, Jeremy McFarland

Aug 05, 2024

Thomas Cumberland Subaru responded

Thank you for the kind words about Patrick and Thomas Automotive! We're so glad to hear that he was able to help you get into a new vehicle. He's a great asset to our team and we're lucky to have him. We hope you enjoy your new car!

July 31, 2024

Dealership Rating
Employee Rating

This is my 3rd purchase. 2 used and now a new. All of them have been great! Fast easy experience with sales and finance. If you are looking for a vehicle, be sure to check th More

by cjguthrie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kara Owens , David Johns

Aug 05, 2024

Thomas Cumberland Subaru responded

We're absolutely delighted to know you've had such a great experience with us on all three purchases! Your satisfaction is our top priority. Thank you for choosing Thomas Automotive and for taking the time to share your kind words.

June 14, 2024

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Great customer experience. Patrick Yoder is well versed in all the cars they sell and makes the buying process comfortable. Stop by for a Thomas for an outstanding buying exper More

by Randy Carter
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Patrick Yoder

Jun 17, 2024

Thomas Cumberland Subaru responded

Thank you so much for your fantastic review! We're thrilled to hear that Patrick Yoder made your car buying experience enjoyable. We at Thomas Automotive pride ourselves on providing exceptional customer service, and it means a lot to hear that Patrick lived up to that expectation. We'll be sure to pass your kind words on to Patrick. We hope you're loving your new car!

April 16, 2024

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Wonderful person to deal with. We had a vehicle in mind Tamara pulled up 3 different vehicles to look at found what we wanted. She was great thru the whole process. She kept us inf More

by Kymbob88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tamara Metz

Apr 17, 2024

Thomas Cumberland Subaru responded

Thank you so much for taking the time to leave such a fantastic review! It means a lot to us that you had a positive experience at our dealership. We're thrilled that Tamara was able to find the perfect vehicle for you and that she kept you informed throughout the entire process. We look forward to seeing you again in the future!

February 10, 2024

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Very courteous employees. They all pitch in to get things done. Bronson was very knowledgeable about Subaru products. Thanks everyone! More

by New Outback Owner
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Bronson Mulvey

Feb 12, 2024

Thomas Cumberland Subaru responded

Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team. We appreciate you highlighting Bronson's expertise, and we're proud of our team's collaborative spirit - they truly believe in pitching in to get things done for our customers. We hope to see you again soon!

January 29, 2024

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Employee Rating

It was a pleasure to work with Bronson MULVEY on purchasing my new 2023 Hyundai Santa Fe, he went above and beyond to get me the best deal possible! I will recommend Bronson to anyone I know that wa More

by denmal5661
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Bronson Mulvey

Feb 12, 2024

Thomas Cumberland Subaru responded

Thank you so much for your 5-star review! We strive to provide excellent service and are always happy to hear from our customers.

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