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Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson | Page 2

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
143 Reviews
4.9

143 Reviews

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143 Reviews of Michelle Jackson

November 15, 2025

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Employee Rating

Made an 8:15 AM appointment for an oil change and ended up having to wait 2.5 hrs More

by jasmine_johnson89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Johnson

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Nov 17, 2025

BMW of Owings Mills responded

Thank you for sharing your experience with us, Jasmine. We understand that waiting for an oil change longer than expected can be frustrating. Your feedback is valuable, and we encourage you to reach out to us directly at BMW of Owings Mills so we can discuss your concerns and work towards a better solution in the future. We appreciate your input and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

November 14, 2025

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Employee Rating

When i came in, They were very professional and courteous. I was out in no time. Please bring your car in for your repairs and purchases. More

by jaydeemoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Nov 14, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Jaydee! We appreciate your kind words about the professionalism and courtesy you experienced at BMW of Owings Mills. We’re glad to hear that our team was able to assist you efficiently. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

November 12, 2025

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Employee Rating

Excellent service and great customer service that is detailed oriented and goes the extra mile to explain the service provided. More

by sophiac2223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards , John

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Nov 13, 2025

BMW of Owings Mills responded

Thank you for your fantastic review, Sophia! We're happy to hear that you had an excellent experience with us at BMW of Owings Mills. Our team takes pride in providing detailed and attentive customer service, and it's wonderful to know that this made a positive impact on your visit. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

November 12, 2025

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Employee Rating

This dealership is courteous, well- organized and their communication is spot on. I would recommend BMW Owings Mill. More

by gailszy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Nov 12, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're glad you found BMW of Owings Mills to be courteous and well-organized. Your recommendation means a lot to us. We look forward to welcoming you back in the future. Sincerely, The Team at BMW of Owings Mills

November 03, 2025

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Employee Rating

Work to repair my wife's car was done careful and quite well. In addition, the Service Center took care of the needed interactions with my imnsurance company. Thank you. More

by larrygilbert16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback, Larry! We’re thrilled to hear that the repair work on your wife's car was handled with care and that our Service Center made the process seamless with your insurance company. We appreciate your trust in BMW of Owings Mills and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

November 02, 2025

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Employee Rating

Great service experience as always at BMW of Owings Mills. Thank you Owings Mills Team! More

by Nicatnite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Nov 02, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great service experience at BMW of Owings Mills. Our team works hard to ensure every visit is enjoyable. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

October 31, 2025

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Employee Rating

Derrick and Mark try very hard to accommodate their customers. They are both very polite and engaging. More

by Ger
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Nov 01, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Derrick and Mark provided you with excellent service. At BMW of Owings Mills, we pride ourselves on accommodating our customers with politeness and engagement. We appreciate your support and look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

October 31, 2025

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Employee Rating

Staff was very professional and was able to get me into a new car that day with a good rate. More

by samuel.schlossberg776
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Hess, Daniel Kim, Eric Lowery, Karen Anderson, Howard Mei, Mark Johnson, Derrick Edwards , Daniel Cushner, James Wilder

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Nov 01, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Samuel! We’re thrilled to hear that our team at BMW of Owings Mills was able to assist you in getting into a new car with a great rate. We appreciate your kind words about our professional staff. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

October 24, 2025

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Employee Rating

Excellent work, professional staff, comfortable and hospitable efficient wait time. friendly and knowledgeable staff. Thank you.. I’m trying to figure out every way I can. More

by g.good.gg19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards , Jon

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Oct 25, 2025

BMW of Owings Mills responded

Thank you for your fantastic feedback! We greatly appreciate your kind words about the professional and friendly staff at BMW of Owings Mills. It’s wonderful to hear that you had a comfortable and efficient experience. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 20, 2025

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Employee Rating

My interactions with the service and parts departments have been top-notch, and prices are reasonable. More

by russell.klenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Oct 21, 2025

BMW of Owings Mills responded

Thank you for your feedback, Russell! We're glad to hear that your experiences with our service and parts departments at BMW of Owings Mills have been top-notch and that you found our prices reasonable. We appreciate your support and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

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