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Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson | Page 5

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
143 Reviews
4.9

143 Reviews

Write a Review

143 Reviews of Michelle Jackson

September 26, 2025

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Employee Rating

Always great service. Easy to schedule. No hassle with free loaners. Tech provides walk around video explaining everything they’re inspecting. More

by pmarkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Sep 26, 2025

BMW of Owings Mills responded

Thank you for the wonderful review! We're thrilled to hear that you consistently receive great service at BMW of Owings Mills. Our team strives to make the scheduling process easy and convenient for our customers, and we're glad you appreciate the walk-around video from our technicians. Looking forward to seeing you again on your next visit! Sincerely, The Team at BMW of Owings Mills

September 25, 2025

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Employee Rating

Mark was Professional. Polite and Knowledgeable. He greeted me with a smile and kept me updated. More

by dstrednails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery, Karen Anderson, Mark Johnson

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Sep 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that Mark provided you with a professional and knowledgeable experience at BMW of Owings Mills. Your satisfaction is our priority, and we appreciate you taking the time to share your positive feedback. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 24, 2025

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Employee Rating

They were quite professional and courteous with me from start to finish. I was truly impressed. More

by CFREDCF39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Sep 24, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you had a professional and courteous experience with us at BMW of Owings Mills. Your kind words mean a lot to us. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 18, 2025

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Employee Rating

Fixed my car, friendly service, convenient and always have a loaner . Also only dealer near me that has both body shop along with service center More

by dkcipolla
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson , Rachel

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Sep 18, 2025

BMW of Owings Mills responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our friendly service and that our convenient loaner car option met your needs. At BMW of Owings Mills, we strive to provide comprehensive services, including our body shop and service center, to ensure our customers have everything they need in one place. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

September 15, 2025

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Employee Rating

The dealership staff is always pleasant, knowledgeable, and professional. The service and parts departments are easily accessible. More

by THREATFELIX65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Kim, Karen Anderson, Mark Johnson

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Sep 15, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our staff at BMW of Owings Mills to be pleasant, knowledgeable, and professional. It's great to know that you had a positive experience with our service and parts departments as well. We appreciate your support and look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

September 14, 2025

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Employee Rating

BMW of Owings Mills is both fast and reliable, providing excellent service with professionalism, efficiency, and care. More

by CYPRAIN524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Kim , Daniel Cushner

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Sep 14, 2025

BMW of Owings Mills responded

Thank you so much for your wonderful review, Cyprain! We’re thrilled to hear that you found BMW of Owings Mills to be fast and reliable, and that our team delivered excellent service. Your satisfaction is always our top priority, and we truly appreciate your recognition of our professionalism and efficiency. We look forward to welcoming you back again in the future! Sincerely, The Team at BMW of Owings Mills

September 13, 2025

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Employee Rating

Great service as always! Mark was friendly and kept me informed during my appointment. Northwest BMW! More

by bsl2358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Sep 13, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you received great service at BMW of Owings Mills and that Mark was friendly and kept you informed throughout your appointment. We appreciate your support and hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

September 12, 2025

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Employee Rating

Service appointment given quickly and service completed in a timely manner; shuttle service provided while car was being serviced. Car was washed and cleaned inside, too. More

by virginia89123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Sep 13, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Virginia! We’re delighted to hear that your service appointment was handled efficiently and that you enjoyed our shuttle service. It’s great to know you appreciated the thorough cleaning of your car as well. We look forward to serving you again at BMW of Owings Mills! Sincerely, The Team at BMW of Owings Mills

September 04, 2025

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Employee Rating

BMW of owing mills has Excellent customer service excellent mechanics, Mark and Michelle all the best More

by rodney.bailey516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Sep 04, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Rodney! We're thrilled to hear that you had an excellent experience with our customer service and mechanics, Mark and Michelle. At BMW of Owings Mills, we strive to provide the best service possible, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 03, 2025

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Employee Rating

Mark always provides prompt and acceptable customer service. He’s one of the best there! More

by SHELLI001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Sep 03, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Shelli! We're thrilled to hear that Mark provided you with prompt and acceptable customer service. At BMW of Owings Mills, we strive to deliver the best experience possible, and it's great to know that Mark is recognized for his efforts. Looking forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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