Michelle McMahon

I’m calling it what it is , “SCAM ARTIST”! ! I bought a new CX five in my first oil change was supposed to be free. I went to Koeppel Mazda and they didn’t order it. That should’ve been my fir ! I bought a new CX five in my first oil change was supposed to be free. I went to Koeppel Mazda and they didn’t order it. That should’ve been my first warning sign.. second time was my brake pads were low and they said I needed to change them, but that I also needed to change my rotors , which is also a lie. I change my brake pads without changing rotors, and my brakes are fine.. third time is a charm, I have a broken axle cracked swaybar links, busted strut, and my car only has 28,000 miles. This is supposed to be covered under warranty a warranty Koeppel Mazda refuse to honor. They tried to get me to purchase an extended warranty. I told him that I already had extended warranty they tried for the life of me to convince me that I didn’t have it and wanted to charge me $3200 for the work that needed to be done. That was the straw that broke the camels back took my car back to where I purchased it from (Ramsey’s.) btw great people lo and behold all the work is covered under warranty except the strut. These people at Koeppel can not be trusted. I feel so sorry for all those people they’ve done gotten over on which mass number in the thousands.. BUYER BEWARE!!!! Stay away from this dealership. More

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