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Michelle Whidden
27 Reviews
27 Reviews
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27 Reviews of Michelle Whidden
September 01, 2026
I purchased my 2023 BMW X3 here back in April with 38,000 miles on it. The very day after I drove it off the lot, I noticed a noise every time I came to a stop. I reached out to my sales rep, who told me to miles on it. The very day after I drove it off the lot, I noticed a noise every time I came to a stop. I reached out to my sales rep, who told me to bring it in so they could take a look. At the time of sale, I was assured the brake pads were well within the legal threshold. Fast forward four months and just 2,800 miles later—I only have 40,800 miles on the car because I work very close to home—and I am already having to replace the front brake pads today. There is no way brake pads wear out after just 2,800 miles of light driving; they clearly sold me a vehicle with worn-out brakes despite their promises. To make matters worse, when I texted the sales representative about this issue, I received zero response. This level of customer service and lack of transparency is completely unacceptable. Please double-check every detail and have an independent inspection done before buying from this dealership. Given the lack of response from my salesperson, I am publicly requesting that dealership management reach out to me directly to address this issue and make things right. More
by Fosterwilliam158
Other Employees Tagged: Gabriel
Verified CustomerAugust 26, 2026
My experience at Mazda Westshore was outstanding, thanks to Brooke. From the moment I walked in, she made me feel welcome and took the time to understand exactly what I was looking for. I leased a Mazda Mia to Brooke. From the moment I walked in, she made me feel welcome and took the time to understand exactly what I was looking for. I leased a Mazda Miata MX-5 RF Grand Touring, and Brooke's knowledge of the vehicle was impressive. She patiently explained the features, answered all my questions, and never made me feel pressured at any point during the process. What really stood out was her honesty and transparency during negotiations. Everything was explained clearly, making the entire experience smooth and stress-free. I highly recommend Brooke to anyone looking for a new Mazda. She's a true professional who genuinely puts her customers first. More
by Rfontanez3
Other Employees Tagged: Brooke Due
August 24, 2026
La atención es excelente, solo hubo un comentario del vendedor q no me gustó y fue q si no iba a comprar q no le hiciera perder el tiempo pero compre por q el vendedor original no pudo estar el día de la vendedor q no me gustó y fue q si no iba a comprar q no le hiciera perder el tiempo pero compre por q el vendedor original no pudo estar el día de la compra y el si fue muy muy amable . More
by EDW428
August 20, 2026
Great experience at this dealership! A special thank you to Hektor for being professional, helpful, and patient throughout the entire process. He answered all of my questions, and the te A special thank you to Hektor for being professional, helpful, and patient throughout the entire process. He answered all of my questions, and the team even stayed after working hours to make sure everything was completed. I was able to leave the dealership the very same day with my new car and a great experience. Excellent customer service I highly recommend Hektor and this dealership! More
by maja37305
Other Employees Tagged: Hektor
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