Mick D'Angelo

Supposedly Inspected Vehicle — Problems Almost Immediately I purchased a 2017 GMC Yukon XL Denali from Elk Grove Dodge CDJR for approximately $30,000 and was told the vehicle had been inspected Immediately I purchased a 2017 GMC Yukon XL Denali from Elk Grove Dodge CDJR for approximately $30,000 and was told the vehicle had been inspected. Unfortunately, what happened almost immediately after purchase makes me seriously question how thorough that inspection was. Shortly after purchase, I dealt with suspension/clunking issues, a track bar issue, tire rubbing, running board damage/exposed wiring, an oil leak that ultimately required two repair attempts, significant uneven front tire wear, speedometer calibration issues, and concerns involving the aftermarket lift and suspension. Approximately THREE WEEKS after purchasing the Yukon, I had to replace all four tires after discovering significant uneven shoulder wear on the fronts. The replacement set retails for approximately $2,500. Thankfully, America’s Tire provided excellent customer service and reduced my actual out-of-pocket cost to approximately $1,590 because of certificates I had from tires purchased for my previous vehicle. The dealership that actually sold me the Yukon, however, has decided to contribute $0 toward the tires. I was informed that the tire situation was discussed with Mick, who decided there would be no reimbursement because the front tires measured 4/32 and 5/32 and were still considered “roadworthy.” My issue isn’t simply whether the tires technically met the minimum requirement to remain on the road. It’s how I ended up replacing all four tires approximately three weeks after purchasing a supposedly inspected $30,000 vehicle. The dealership eventually had the Yukon aligned, which I appreciate, but correcting the alignment afterward doesn’t undo the abnormal wear that had already occurred. The speedometer was also off approximately 5–7 MPH when the vehicle was sold to me because of the oversized tires/calibration. I ultimately purchased my own calibration tool to correct it. The dealership contributed toward the tool, but didn’t even cover half of the cost. I didn’t install the lift. I didn’t install the oversized tires. I didn’t create the calibration issue. The dealership sold me the Yukon in this configuration. Between multiple visits, the Yukon has spent approximately 15 DAYS OR MORE back at the dealership. That’s on top of the time I’ve spent bringing it in, picking it up, documenting problems and repeatedly following up. To be fair, they have repaired some issues. The oil leak eventually appears to have been resolved after the second repair, and they had the alignment completed. I appreciate the things they have addressed. But the overall experience matters. Within weeks of purchasing a supposedly inspected ~$30,000 vehicle, I was replacing all four tires. I purchased my own tool to correct the speedometer. The oil leak required two repair attempts. The Yukon has spent approximately 15+ days back at the dealership. After all of that, the decision from Mick regarding the tires is $0 because they were still considered “roadworthy.” If Mick is ultimately making these decisions, I would ask him to consider the entire customer experience, rather than looking at the tire issue in isolation. I understand that used vehicles aren’t perfect, but I did not expect this amount of expense, inconvenience and time at the dealership almost immediately after purchasing a vehicle that was supposedly inspected. I strongly recommend having any used vehicle from this dealership independently inspected before purchasing it, especially if it has aftermarket modifications. Based on my experience, I cannot recommend this dealership. More

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Very helpful. Mick the service manager is great and made sure my vehicle was well taken care of. Mick the service manager is great and made sure my vehicle was well taken care of. More

by HENRY.BATEMAN49 Verified Customer Verified Customer

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The Elk Grove dealership (service department) has been terrible since 2018. I’ve had several instances where the follow through has been subpar. On my recent visit, I informed the service provider (Big Re terrible since 2018. I’ve had several instances where the follow through has been subpar. On my recent visit, I informed the service provider (Big Red) that my bumper was not on correctly. There was no follow through to determine how that happened. I take great care of my vehicle and have never altered the bumper so when I noticed it not flush I let service know and they did nothing to resolve the issue. This is simply not a well-ran department and it’s been that way for a long time. More

by Blair Coates Verified Customer Verified Customer

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The service and communication were terrible. I wouldn’t return to this dealership at all if I didn’t have to go back so they could fix the problem they failed to repair correctly the first time. I wouldn’t return to this dealership at all if I didn’t have to go back so they could fix the problem they failed to repair correctly the first time. As other customers have mentioned, I left my car expecting it to be finished the next day. Five days later, I still hadn’t received a single update, and the advisor never returned any of the many messages I left. More

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Extremely disappointing experience with the service department regarding our 2024 Jeep Wrangler 4xe. We have been dealing with an unresolved sensor issue for nearly 3 months with little communicatio department regarding our 2024 Jeep Wrangler 4xe. We have been dealing with an unresolved sensor issue for nearly 3 months with little communication, follow-up, or urgency from the dealership. During that time, the vehicle ultimately became inoperable due to a radiator failure and had to be towed in at our expense. The dealership later denied warranty coverage by claiming “road debris damage,” yet the documentation and photo evidence provided did not clearly identify a puncture or definitive impact-related failure. Despite repeated requests, no detailed diagnostic evidence or complete technical explanation was provided before reaching that conclusion. What has been most frustrating throughout this process has been: * Lack of consistent communication * Delayed repairs on a brand-new vehicle * Poor follow-up from the service department * Warranty concerns being dismissed without sufficient explanation * Having to escalate matters ourselves just to receive responses At this point, we have been forced to escalate the matter to Stellantis for further review. I strongly encourage anyone bringing their vehicle here for warranty-related concerns to ensure everything is documented in writing and to carefully review all findings provided by the service department. We simply expected transparency, professionalism, and accountability on a new vehicle under warranty. More

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This dealership has subpar service every time I go to take in my vehicle. They lack communication and professionalism to their paying customers. You make a morning appointment (7:30 am) and drop off your take in my vehicle. They lack communication and professionalism to their paying customers. You make a morning appointment (7:30 am) and drop off your vehicle expecting that by mid day or the end of the day they would call you to update you about your vehicle and the issue. They FAIL TO DO SO. I would have to make the phone call and track someone down to get an update. It’s bad service and frustrating to the customer. This happens EVERY TIME. Also, If a service advisor goes on break there should be someone covering for that person. I’ve complained time and time again . I’ve spoken to the manager who seems lazy himself. Seen In his office with his feet up. He should be answering the phones and helping with customers service! I would never buy a Jeep again just because I don’t want to have to deal with bad service every time I go. I even told them to tag my account that I’m going to nail them for bad service if I’m not treated correctly as I will be voicing my complaints! You would think they would listen but they don’t seem to care! I have zero issues at Other dealerships ! Mercedes, Toyota, bmw, and. Audi all top notch service. Send your people over to other dealerships to get an idea of how customers should be treated ! More

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Aaron was fantastic! He made the experience smooth and effortless, we would definitely recommend Aaron! He made the experience smooth and effortless, we would definitely recommend Aaron! More

by the3pals Verified Customer Verified Customer

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They are always very supportive and thorough. I feel listened to and always happy with the service. I feel listened to and always happy with the service. More

by ccain1 Verified Customer Verified Customer

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Had a rough first experience, with no/inconsistent follow up and information sharing. Scheduled appointment with same day return plan, turned into keeping my truck over a weekend and 1/2 of the following we up and information sharing. Scheduled appointment with same day return plan, turned into keeping my truck over a weekend and 1/2 of the following week. Service Manager, really stepped up to make amends and improve my experience. Due to that alone, I’ll give them a second chance. More

by adamostergren Verified Customer Verified Customer

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The Manager, Mick is great…. Our service person, Adrianna is great. However, the cost of maintenance ie: 30k mile service is exorbitant and after some research, I found it was u Our service person, Adrianna is great. However, the cost of maintenance ie: 30k mile service is exorbitant and after some research, I found it was unnecessary. Taking advantage of people, especially elders is really disturbing. More

by sydney44brown Verified Customer Verified Customer

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