Bryan Rossiter

The work that was done seems to be ok service needs to keep the customer informed better and get the coverage of warranty with rental cars taken care of still waiting for contract to get reimbursed for re keep the customer informed better and get the coverage of warranty with rental cars taken care of still waiting for contract to get reimbursed for rental 550 dollars and I understand working with other people doesn't mean failing to get this right fall on the dealership or service writer More

by GRIZLYJR Verified Customer Verified Customer

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Great experience! Everyone was very helpful, and I left pretty quickly. Would definitely go back. Everyone was very helpful, and I left pretty quickly. Would definitely go back. More

by jocelynn.montes Verified Customer Verified Customer

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Manages responses and response times precisely, great communication and people skills, goes the extra mile communication and people skills, goes the extra mile More

by cschaffer23 Verified Customer Verified Customer

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Great service! Bought my car from this dealer. Always come home satisfied feeling like the repairs and maintainance were a fair price and the work was done right Bought my car from this dealer. Always come home satisfied feeling like the repairs and maintainance were a fair price and the work was done right the first time More

by mazdamackeyfamily Verified Customer Verified Customer

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The Elk Grove dealership (service department) has been terrible since 2018. I’ve had several instances where the follow through has been subpar. On my recent visit, I informed the service provider (Big Re terrible since 2018. I’ve had several instances where the follow through has been subpar. On my recent visit, I informed the service provider (Big Red) that my bumper was not on correctly. There was no follow through to determine how that happened. I take great care of my vehicle and have never altered the bumper so when I noticed it not flush I let service know and they did nothing to resolve the issue. This is simply not a well-ran department and it’s been that way for a long time. More

by Blair Coates Verified Customer Verified Customer

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The service and communication were terrible. I wouldn’t return to this dealership at all if I didn’t have to go back so they could fix the problem they failed to repair correctly the first time. I wouldn’t return to this dealership at all if I didn’t have to go back so they could fix the problem they failed to repair correctly the first time. As other customers have mentioned, I left my car expecting it to be finished the next day. Five days later, I still hadn’t received a single update, and the advisor never returned any of the many messages I left. More

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Extremely disappointing experience with the service department regarding our 2024 Jeep Wrangler 4xe. We have been dealing with an unresolved sensor issue for nearly 3 months with little communicatio department regarding our 2024 Jeep Wrangler 4xe. We have been dealing with an unresolved sensor issue for nearly 3 months with little communication, follow-up, or urgency from the dealership. During that time, the vehicle ultimately became inoperable due to a radiator failure and had to be towed in at our expense. The dealership later denied warranty coverage by claiming “road debris damage,” yet the documentation and photo evidence provided did not clearly identify a puncture or definitive impact-related failure. Despite repeated requests, no detailed diagnostic evidence or complete technical explanation was provided before reaching that conclusion. What has been most frustrating throughout this process has been: * Lack of consistent communication * Delayed repairs on a brand-new vehicle * Poor follow-up from the service department * Warranty concerns being dismissed without sufficient explanation * Having to escalate matters ourselves just to receive responses At this point, we have been forced to escalate the matter to Stellantis for further review. I strongly encourage anyone bringing their vehicle here for warranty-related concerns to ensure everything is documented in writing and to carefully review all findings provided by the service department. We simply expected transparency, professionalism, and accountability on a new vehicle under warranty. More

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Great job. Still some things to work out but great people. Will update once work they need to do is complete Still some things to work out but great people. Will update once work they need to do is complete More

by SWRIGS17 Verified Customer Verified Customer

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