Micky Joy
Micky Joy at Volkswagen of Naples

Micky Joy | Page 26

Volkswagen General Manager

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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4.9
268 Reviews
4.9

268 Reviews

Write a Review

268 Reviews of Micky Joy

December 10, 2015

Dealership Rating

Best Car-Buying Experience Ever This dealership and my experience with the sales team has truly blown me away. They are incredibly helpful, fair on price, knowledgeable about all th More

by ecs647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Schutt , Kyle Admire

Dec 14, 2015

Volkswagen of Naples responded

Thank you so much for the 5-Star review! I'm so pleased that we made a great impression. Hopefully we have gained a Volkswagen of Naples fan for life. Enjoy your beautiful new car, and please let us know if there is anything else we can do for you. Best Regards, Mark MacLaughlin - Online Experience Manager

October 23, 2015

Dealership Rating

Best Service around I've been shopping around for a new car (already owned 3 jettas) and looking for a change. I worked with Erin who was amazing with getting me prices a More

by tina.eckert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erin Presley

Oct 26, 2015

Volkswagen of Naples responded

Tina: It's always a pleasure doing business with you, and we'll look forward to your return. I'm so pleased to hear of your fondness for Erin, and towards our dealership. We'll be here when you're ready! Thanks so much for the loyalty over these years. Best Regards, Mark MacLaughlin - Online Experience Manager

September 20, 2015

Dealership Rating

1 plus 1 doesn't equal 2 This dealership plays with the numbers so much that 1 plus 1 equals whayever they want it to equal. They also play on words like your trade is worth $ More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 07, 2015

Volkswagen of Naples responded

Frank: I am sorry you felt that your experience here was less than stellar. That is not acceptable to us and we have made multiple attempts to reach you; coming up empty each time. We strive for 5-Star service every visit, and mandate that everyone on our teams does business in the most transparent way. Client pricing expectations do not always line up with what we are able accomplish. As you can see from previous reviews, 5-Star satisfaction is something we receive more often than not. Again, I apologize that you did not feel 100% satisfied. We have made every effort to gain your business, and we are always here if you'd like to revisit. Best Regards, Mark MacLaughlin - Online Experience Manager

September 15, 2015

Dealership Rating

Fantastic! From start to finish everyone was so accommodating! Felt right at home! Kyle in Sales was super! Couldn't have been any better! The best experience bu More

by Grateful customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Harsh

Sep 15, 2015

Volkswagen of Naples responded

I'm so pleased to hear you had a wonderful experience here at the dealership. Congrats on getting a great car, and a wonderful deal. We'll look forward to earning your loyalty for many years to come. Best Regards, Mark MacLaughlin - Online Experience Manager

August 17, 2015

Dealership Rating

Very Efficient, knowledgeable, courteous, agency with great Our experience of buying a VW Jetta from Rex Manchester & Micky Joy was exceptional. These men went beyond their call of duty to guide us, help us & More

by Willy & Iranthie
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2015

Volkswagen of Naples responded

Willy & Iranthie: I'm so happy that you enjoyed your experience here at the dealership! Rex and Micky are the best, and I have no doubt that they kept you smiling the whole time. Buying a new car should be fun, and I'm so pleased that they made it smooth for you. Enjoy the new Jetta, and please let us know if there is anything else we can do to ensure your loyalty for many more years to come. Happy Driving! Best Regards, Mark MacLaughlin - Online Experience Manager

July 29, 2015

Dealership Rating

Easy does it at VW of Naples Dealing with VW of Naples was calm and easy. Bob Lombardi, John Joseph and VW associates made sure we were satisfied customers. The dealership teamwo More

by MC/RC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jay Roden

Jul 29, 2015

Volkswagen of Naples responded

Calm and easy...that's what it should be about. Thank you for taking a moment to share your thoughts with the DealerRater community. We're so pleased that you enjoyed the whole experience, and we're excited to earn your loyalty for many more years to come. Best Regards, Mark MacLaughlin - Online Experience Manager

July 18, 2015

Dealership Rating

Awesome Lux and Mickey were awsome!! Got there late on Saturday afternoon lux helped me decide what model, and from the test drive to the financial they were More

by Sprocket1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Pierne

Jul 20, 2015

Volkswagen of Naples responded

We really appreciate you allowing us to earn your business, and I hope that we can maintain your loyalty for many years to come. Thank you for taking the time to leave a 5-Star review! Enjoy the car, and please make sure to come see us again soon! Best Regards, Mark MacLaughlin - Online Experience Manager

May 01, 2015

Dealership Rating

What can I say about John Quinn and Volkswagen of Naples Seriously!!!!!!!! I have not bought a new car in ten years and the thoughts of trying to get a new car was horrific but boy was I wrong john Quinn and More

by Juststjac123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erin Presley

May 08, 2015

Volkswagen of Naples responded

We'll make sure to pass along the compliment to John ;) It's great to hear that you enjoyed your time here at the dealership with our entire team. We always aim for 5-stars, and it's always great to hear when we've done a good job delivering the vehicle. Hopefully we have gained your trust and loyalty for many years to come. Enjoy that beautiful new car! Best Regards, Mark MacLaughlin - Online Experience Manager

April 21, 2015

Dealership Rating

VW of Naples delivers the best experience and the best car!! VW of Naples delivers the best experience and the best car! Florida is very fortunate to have VW of Naples. http://www.vwofnaples.com/ What a pleasu More

by Captain America
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Schutt , Joe Oliver, John Joseph (JJ)

Apr 29, 2015

Volkswagen of Naples responded

Barry & Barbara: Thank you so much for the 5-Star fantastic review. We could not be happier that you have chosen to become a member of the Volkswagen of Naples family. I'm so pleased that you enjoyed the interaction with Michael. Working right next to him every day, I can assure you that nothing is more important to Mike than having satisfied internet sales customers. As you saw, we like to do things a little differently than other dealerships, and we're happy when it makes such an impression. Thanks again for the reviews, and the great pictures of you with your new Beetle. We'll work hard over the coming years to maintain your loyalty and trust. Best Regards, Mark MacLaughlin - Online Experience Manager

April 14, 2015

Dealership Rating

Phenomenal From the moment I stepped on the lot I was met with nothing but congeniality and a feeling of ease, Jay was the most professional sales person that I More

by Ndashko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ted Daly, Jay Roden

Apr 14, 2015

Volkswagen of Naples responded

Thank you for the phenomenal rating, and congratulations on your so-to-be college graduate status. I'm so happy to hear that Jay provided you with such exceptional service, and you got a car you love at such a terrific price. Being early in your career, we know that your needs will change over the forthcoming years. I'm glad we'll be your first stop when it's time for the next one! Enjoy the ride, and please come see us again soon. Best Regards, Mark MacLaughlin - Online Experience Manager

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