Miguel was attentive and listened to all my concerns and
remembered to get back with me. He arranged to have my car available for pick up at exactly the perfect time for me to get back to an important appoi
remembered to get back with me. He arranged to have my car available for pick up at exactly the perfect time for me to get back to an important appointment. The transportation home and back was amazing as well. I felt well cared for. Thank you!
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by MARLU_HARRIS
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2023 -
Culver City Mazda responded
Thank you for your business and posting a review. We're happy to read about your great experience in our service department. We'll be sure to pass on your kind words to Miguel. Please let us know if there's anything else we can do for you. We look forward to working with you in the future!
Always great service!
The ride share service to and from home is a great plus!
The ride share service to and from home is a great plus!
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by JOHNNYC
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2023 -
Culver City Mazda responded
We really appreciate your rating and review! We look forward to working with you again in the future!
This was the best service experience I have had in years,
and it was due to positive interactions with Miguel who was polite, even-keeled, communicative, expedient, and reassuring. I can only hope Miguel wi
and it was due to positive interactions with Miguel who was polite, even-keeled, communicative, expedient, and reassuring. I can only hope Miguel will be there the next time I bring my car in for service. He's a service superstar. I had wanted to relay this message to Carl in person, and I hope this written message finds its way to him.
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by KGRIFFIS
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2023 -
Culver City Mazda responded
Thank you for taking the time to share this experience! We're thrilled to hear that Miguel took such wonderful care of you and we'll be sure to let him know how much you appreciate his exceptional service. Thanks for trusting Culver City Mazda with your vehicle and please don't hesitate to reach out if there's anything else we can do for you!
Professional, efficient, courteous employees, clean and
comfortable waiting area, good communication about vehicle, finished right on time. No wait to pay and leave.
comfortable waiting area, good communication about vehicle, finished right on time. No wait to pay and leave.
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by ELINSCHWARTZ1
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2023 -
Culver City Mazda responded
Thank you for your business and posting a review. We're happy to read about your great experience in our service department. We'll be sure to pass on your kind words to our service team. Please let us know if there's anything else we can do for you. We look forward to working with you in the future!
They stayed in contact about my need to schedule the
appt, about the upcoming appt once it was scheduled, and about when to come back and get my car once I dropped it off.
They were polite, professiona
appt, about the upcoming appt once it was scheduled, and about when to come back and get my car once I dropped it off.
They were polite, professional and efficient, while I was at the dealership.
It was generous for them to provide me with a Lyft home.
I just wish that they could narrow the window for them having the car so I could just wait in the dealership for the service to be completed rather than going back home (which takes about a half hour) and returning later (which takes at least a half hour----this is WEST LOS ANGELES/405 FWY TRAFFIC). I dropped my car off at 11:00 a.m. and was called to pick it up at 4:00 p.m. I know they are trying to manage the flow of customers and cars but my entire day was disrupted for a an oil change and tire rotation that couldn't have taken more than 30 minutes. I would rather sit in the showroom and work on my laptop for 3 hours than go home and have to return to the dealership at rush hour. P.S. Because I live further than 4 miles from the dealership, they generously allowed me to use the Lyft service one way. I still had to find a ride, however, for my return trip, which also disrupted that person's day. If I had instead ordered a Lyft, it probably would have cost me at least $20.00 to obtain the "free" service provided under my maintenance contract. The next closest Mazda dealership is 50 miles from my home.
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by DRLISAWOLF
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mario Cordova
, The girl who arranged the Lyft was excellent, also.
Apr 17, 2023 -
Culver City Mazda responded
Thank you for taking the time to share this experience! We're thrilled to hear that your car was taken care of and youre staying safe on the roads. I understand your complaints on the wait, it can be difficult with traffic and because we are the only Mazda dealership in the area. We truly thank you for choosing us to do your business with! We would love for you to stay in our customer lounge next time! For most customers it is more convenient to leave and come back later, but we will be happy to accomodate you if you wish to stay! Again, thanks for trusting Culver City Mazda with your vehicle and please don't hesitate to reach out if there's anything else we can do for you!
Miguel, my service provider was very courteous and
professional. He explained everything that was going to be done to my vehicle including a complimentary car wash. The service was done by the time pr
professional. He explained everything that was going to be done to my vehicle including a complimentary car wash. The service was done by the time promised.
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by DCALLICOATTE
Verified Customer
Verified Customer
Apr 03, 2023 -
Culver City Mazda responded
Thank you for taking the time to share this experience! We're thrilled to hear that Miguel took such wonderful care of you and we'll be sure to let him know how much you appreciate his exceptional service. Thanks for trusting us with your vehicle and please don't hesitate to reach out if there's anything else we can do for you!
They are great and professional.
Excellent communication and a video breakdown to show you what’s up!
Excellent communication and a video breakdown to show you what’s up!
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by irfan2
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2023 -
Culver City Mazda responded
Thank you for taking the time to share this experience! We're thrilled to hear that the service video made worked for you! Thanks for trusting Culver City Mazda with your vehicle and please don't hesitate to reach out if there's anything else we can do for you!
Miguel crushed it.
Service was fast, and everything was communicated well and effectively. My go to service center.
Service was fast, and everything was communicated well and effectively. My go to service center.
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by MIERZWIAK24
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2023 -
Culver City Mazda responded
Thank you for taking the time to share this experience! We're thrilled to hear that you were taken care of so well. Thanks for trusting us with your vehicle and please don't hesitate to reach out if there's anything else we can do for you!
Miguel did an excellent job of taking care of our car and
saved us some money.
saved us some money.
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by WILSONTOMJ
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2023 -
Culver City Mazda responded
We appreciate you trusting Miguel with your needs! Take care and please don't hesitate to reach out if we can be of assistance again in the future!
Well-maintained office and attentive to customers, prompt
& quality service, ty to mike & the techinicians who services my vehicle.
& quality service, ty to mike & the techinicians who services my vehicle.
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by THINGSIAVAILED
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2023 -
Culver City Mazda responded
We are so happy we had the chance to meet you, and help you out with your service! We'll let Mike know about your wonderful review!