Miguel Lara | Page 3

Great experience . Awesome customer service. They were very helpful, and I was driven my new car in less time than I expected I will definitely buy from toyota north . Awesome customer service. They were very helpful, and I was driven my new car in less time than I expected I will definitely buy from toyota north Miami again. More

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Awful It has taken me a while to wrote this review, because I thought they would address what happened to me there: 1. Went for Auto Butler and when I go It has taken me a while to wrote this review, because I thought they would address what happened to me there: 1. Went for Auto Butler and when I got home my car was full of this black tar or grease !! Called spoke to Wendy she explained that the machine was broken and that I wasn't the only person complaing. It cost me $80 to have my car detailed somewhere else. Have never gone back for auto butler. Waste of my money 2. Went in with a tire that was loosing air. They returned my car and said that the was nothing wrong. I insisted that I was facing to put air in the tire every 2 days. They assured me that they had removed the tire and placed in under water and that it was fine. I got home and discovered that this was a lie, that they had never removed the tire, and I know this because I put tie wraps on my tires and then I paint them with a solved paint to match the hubcap and that sane tie wrap was still in the tire. Called them and complained they apologized and said that a manager would call me back. Antionne alled me and apologized, he said to bring the car on and to send him. Went in the next day asked asked for Antionne, he apologized and admitted that they had in fact lied to me. He took my car and said he would repair the tire ASAP. While waiting for the car I decided to buy a Car Perfume. The Cashier asked me if I wanted a receipt and I said no it was not necessary. I put the Car Perfume in my purse and after a while I decided to go out to the show room to look around. This is when I was stopped by one if the men that work in the Parts Dept who told me that I needed to pay for the Car Perfume before going anywhere. I explained that I had in fact paid. That's when right then and there in the middle of the waiting area he made me opens purse and when he saw that I had the car perfume and raised his voice and asked for the receipt, I told me that I had told the Cashier that I didn't want a receipt, that it was only a $6 item. He proceeded to insinuate that if I didn't have a receipt then "I didn't pay for it". By now everyone is aware of what is happening and are looking at me like I'm a thief!! I walked to the front of the Cashiers line and asked her to please give me a receipt because I was being accused of stealing !! She did do and I walked the receipt of the guy and told me that I didn't appreciate being accused of being a thief. I went looking for Antionne and told him what had just happened. I was onviouksy very upset and crying. He apologized and had me wait in office until my car was ready. Before I left he said that someone would call me to go over what happened. I got a call from Wendy who said that she had reviewed the cameras and was appalled at what had happened and how it had been handled. She said she was going to speak to management to make sure this never happens again to another customer and she would call me and would "make this up to me" she said that she knew and understood that what ever they did it would never compensate me for their lies and most of all the humiliation that they had caused me. But that she would do her best to make it up to me. It has been over 5 months since this happened and I never heard fro anyone there again!! They simply don't care about their customers. More

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Rude customer service I made an appointment for service for an oil change...I didn't wanted to wait while my car was in service, so I decided to take the free shuttle servi I made an appointment for service for an oil change...I didn't wanted to wait while my car was in service, so I decided to take the free shuttle service, James (the shuttle driver was excellent he got to my house really fast). The Service manager (Miguel) told me that when my car was going to be ready, he would call me, and that it would last around 1:45 min. After almost 4 hrs, I decided to call him to check on my car. He tells me(with an attitude and slightly rude)that he called and left me a voicemail. If I really had in fact received that call and voicemail, i wouldn't be calling to check on my car. I ALWAYS take my car to this dealer for service, and the last time, they assigned with this same guy (Miguel Lara) and both times, my experience has not been really pleasant (I just didn't took the time to write a review, but since this time is the same situation, I decided to say something) Overall, i think this is a good dealer, but they need to train their service managers to offer a better customer service. More

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