Miguel Palma

The original sales person and finance person I talked to were not available the day a came back to purchase my vehicle. The original two were nice enough, the person I had an appointment with to finalize th were not available the day a came back to purchase my vehicle. The original two were nice enough, the person I had an appointment with to finalize the purchase, was too busy to help us. Erica stepped in, and basically ignored us for 2 hours. All I had to do was pay and sign papers so I could go home. I had a 2 hour drive ahead of me. They decided to literally help everyone else in the store before giving me anything else to sign. I stress again, I had an appointment scheduled. I never even saw anyone from finance until it was time to hand over the money. They had to be reminded several times about things like, I owed them money for making an extra set of keys, that we had already put cash down to hold the vehicle and it was to be applied to our cash down, and that I need to plates off my trade in. They took 2 hours to take money and sign papers then sent us home (after dark)and I found out the headlights weren't working and had to go straight to a parts store to buy new bulbs. We were at the dealership till closing so they left before I realized the lights weren't working and I couldn't go back. I am so xxxxxx at this whole experience. More

by CDELANEY9909 Verified Customer Verified Customer

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I came in for a vehicle that was listed at a very good price. When I came in to buy the vehicle I didn’t even negotiate on the price, but I didn’t want a service warranty contract. I was told that I could price. When I came in to buy the vehicle I didn’t even negotiate on the price, but I didn’t want a service warranty contract. I was told that I could not buy the vehicle if I did not buy a service warranty contract with the vehicle and the lowest they would go on the service warranty. Contract price was $2999. The sales manager came and notified me of this so I asked to speak to his manager because it’s not legal to make a service contract warranty mandatory. He said he was the head manager, and I found out that he was not. Due to deceptive pricing, sales, and a lack of integrity from the sales department I decided to not move forward with the purchase. I recommend that the dealership not list vehicle vehicles for prices that they’re not willing to sell them for just to bait customers in for sales. The Lead sales manager said that he was part of the family of the owner of the company, in order to encourage me to not reach out to the owner and let him know of the sales practices I encountered. My sales agent Miguel, did the best he could but was under very poor management, and given the pressure that he’s put under to engage in these deceptive practices that leadership is obviously pressuring him to engage in I feel he did a wonderful job under the circumstances. More

by CopelandRandal Verified Customer Verified Customer

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It was the best car buying experience in my life. Miguel was very professional!!. Helped my family get into the right vehicle. We will be purchasing all our vehicles here. Could not be more pleased. Miguel was very professional!!. Helped my family get into the right vehicle. We will be purchasing all our vehicles here. Could not be more pleased. More

by Klunde1973 Verified Customer Verified Customer

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The entire service is excellent, the information is good, and I'm happy to have bought my car at that dealership. I recommend it. and I'm happy to have bought my car at that dealership. I recommend it. More

by rigomedina043 Verified Customer Verified Customer

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They treat there customers amazing and will make sure you find what your are looking for and Erica is an amazing person she treats you like if you were her friend find what your are looking for and Erica is an amazing person she treats you like if you were her friend More

by Monique Quezada Verified Customer Verified Customer

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They have a good service and honest people . Like their service . Affordable prices. Great dealers Like their service . Affordable prices. Great dealers More

by giseledimulu12 Verified Customer Verified Customer

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The whole experience was great! Erica is amazing !! I will gladly and proudly tell all my friends and family that is my car lot now! Quick, and simply... pick, drove, paperwork... t Erica is amazing !! I will gladly and proudly tell all my friends and family that is my car lot now! Quick, and simply... pick, drove, paperwork... take home ! That's how smooth my experience was ! I'm extremely happy ! More

by Taz.herrera Verified Customer Verified Customer

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Great place for cars excellent employees Erica Gallegos was amazing from the start to the finish was amazing from the start to the finish More

by mezafidel544 Verified Customer Verified Customer

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Lack of follow through and poor customer service Whole experience from customer service stand point wasn't good experience from customer service stand point wasn't good More

by Gooberzz2013 Verified Customer Verified Customer

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These people went out of their way to make sure I had as close to the exact vehicle I wanted close to the exact vehicle I wanted More

by bellington.school Verified Customer Verified Customer

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