Mike Adams | Page 11

Great visit from the time we pulled up James was there to great us friendly as usual. Our service was quick got to talk to Adam about the 2025 Tahoe I've been looking at. great us friendly as usual. Our service was quick got to talk to Adam about the 2025 Tahoe I've been looking at. More

by JLAND1968 Verified Customer Verified Customer

Report | Print

Lynn Layton’s service department is always courteous and professional. Got me in and taken care of in no time without having an appointment. professional. Got me in and taken care of in no time without having an appointment. More

by DKERBY Verified Customer Verified Customer

Report | Print

I have three recommendations that are needed to improve service: 1. Ability to track ordered parts status. I can order a part from an auto parts store and have status of its shipping and delivery date. service: 1. Ability to track ordered parts status. I can order a part from an auto parts store and have status of its shipping and delivery date. Chevrolet/GM cannot. They had no idea when or if the needed part for my vehicle would arrive. 2. Follow up work should get immediate attention. When I received my repaired vehicle, a collateral issue had occurred - it was 3 days (Friday afternoon to Wednesday noon) before it was even looked at. Once looked at, the resolution was quick. I found this unacceptable - making a customer wait another half week to correct and error they induced. 3. The Service Manager should care to contact a customer if requested. I had a question my service rep said should be answered by the Service Manager. He was to get the Manager to call me. It didn't happen. I waited a day and called the Manager. Never heard from him. More

by RLH Verified Customer Verified Customer

Report | Print

I took my car in for an oil change and asked them to check for any vibrations. After the inspection, they called me saying I had damage to my muffler, which didn’t make sense. They charged me $150 for l check for any vibrations. After the inspection, they called me saying I had damage to my muffler, which didn’t make sense. They charged me $150 for labor, but when I took my car to a muffler shop, they confirmed the muffler was fine. I then took it to another mechanic, and the issue turned out to be the transmission mount. I paid $150 for nothing, as they didn’t diagnose the problem correctly. More

by abubaker Verified Customer Verified Customer

Report | Print

Quick service done with care. I appreciate their help and confidence that things are being done correctly. I appreciate their help and confidence that things are being done correctly. More

by APRIL Campbell Verified Customer Verified Customer

Report | Print

It was quick and efficient. They communicated very well. It was a great experience. I would highly recommend. They communicated very well. It was a great experience. I would highly recommend. More

by HASTINGS.KNOX Verified Customer Verified Customer

Report | Print

I could not have had a better experience. I had driven to Alabama from Michigan when my check engine light went on. I called the dealership and they took me right in with a quick diagnosis. I I had driven to Alabama from Michigan when my check engine light went on. I called the dealership and they took me right in with a quick diagnosis. I left my vehicle and by the next noon was informed it had been fixed . We also received a ride from the courtesy driver to our accommodations. The communication was superb and I so appreciated the efficiency and care I received! More

by Deb Fahr Verified Customer Verified Customer

Report | Print

I guess it had to be done but I was mad about the situation . I very much appreciated Mike Adam’s he was great to.work with. I just don’t know if your technicians have the ability to diagnose problem situation . I very much appreciated Mike Adam’s he was great to.work with. I just don’t know if your technicians have the ability to diagnose problems or if they install parts until it works. The first estimate I got was for $477 and the final bill was $1426. Mike had been in touch and had kept me informed about it but it was still upsetting. I had been talking with Joel Cessa about a new Colorado I had planned on purchasing one but I decided against it after all those problems. More

by none23 Verified Customer Verified Customer

Report | Print

The dealership is great. The service department is very friendly and eager to help out. This makes for a very enjoyable experience. The service department is very friendly and eager to help out. This makes for a very enjoyable experience. More

by KAYSOUTH Verified Customer Verified Customer

Report | Print

Drop off and pick up went smooth and easy for my scheduled servicing on my 2025 Silverado. scheduled servicing on my 2025 Silverado. More

by JAMAVALANCHE26 Verified Customer Verified Customer

Report | Print