Mike Amarando | Page 12

I've known this dealership since 1958 and it has continued to grow but it has never lost it's professionalism and hometown feeling. Mike has been very gracious and his manager Don have been carrying continued to grow but it has never lost it's professionalism and hometown feeling. Mike has been very gracious and his manager Don have been carrying out the Lester Glenn tradition.... More

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THIS WAS OUR FIRST BUY FROM LESTER GLENN AND MIKE MADE IT VERY PLEASANT.VERY FRIENDLY HE GOT THE PRICE AND COLOR JUST LIKE I WANTED.I WILL TELL ALL MY FRIENDS TO BUY THERE, VERY PLEASANT.VERY FRIENDLY HE GOT THE PRICE AND COLOR JUST LIKE I WANTED.I WILL TELL ALL MY FRIENDS TO BUY THERE, More

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This is the second time dealing with the associates at Lester Glen GMC. They still hold the bench mark for customer service. Mike Amarando was great when we purchased our vehicle and he still is helping Lester Glen GMC. They still hold the bench mark for customer service. Mike Amarando was great when we purchased our vehicle and he still is helping us out. Ray PEtito assisted us during our second visit, he was extremely professional and answered all our questions. Great job by the technicinians who performed the work as well. Paul More

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Dear Mr. Kraushaar, I wanted to reach out to you to Dear Mr. Kraushaar, I wanted to reach out to you to compliment your entire staff at Lester Glenn. I had the opportunity to purchase a vehicle las Dear Mr. Kraushaar, I wanted to reach out to you to compliment your entire staff at Lester Glenn. I had the opportunity to purchase a vehicle last evening from Michael Amarando. From my original contact with Elyse Crawford in your internet sales group to working with Michael on the sale of the vehicle; everything was a wonderful experience. Purchasing a car is a big investment and particularly something I don’t like to do. I don’t like going into a car dealership and “playing the game”. The experience that I had at Lester Glenn was anything but that and everyone made myself and my young family feel so comfortable. Michael is a professional and pleasure to work with. It was late in the day yesterday when we decided to purchase the vehicle. It was a true team effort to see everyone help out from getting the car ready for us to take home, securing the financing and everyone in the office helping each other to get the deal done. WOW – you don’t see that everywhere and what a breath of fresh air to see such a remarkable company. I wish I had everyone’s names that were involved in helping last night, but everyone was wonderful. I can tell you that you have a world class team at the GMC dealership and your entire company. We have recently just moved to the area and this was our first experience to Lester Glenn. I’m happy to say that we will be a Lester Glenn customer for life. Thank you for instilling the art of customer service and good old fashioned team work in all of your employees. It really shows and goes along way. More

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Copy of letter sent to owner: September 26, 2011 Copy of letter sent to owner: September 26, 2011 Adam Kraushaar Owner Lester Glenn Auto Group Mr. Kraushaar, I wanted to let you Copy of letter sent to owner: September 26, 2011 Adam Kraushaar Owner Lester Glenn Auto Group Mr. Kraushaar, I wanted to let you know that my wife and I are extremely satisfied with our recent purchase from your dealership. The 2012 GMC Acadia SLT 1 is the perfect fit for my wife and she has yet to stop telling me how happy she is with her new vehicle. More importantly I feel the need to tell you about your Salesman, Sales Manager, and Finance Manager. Michael Amarando is one of the nicest and proficient salesmen I have met. He was very patient and knowledgeable while answering the many questions we had about the vehicle, the purchase and trade in process. Michael made all the appropriate arrangements and calls that created a tranquil environment during the sale. After explaining a specific vehicle’s component, he would always ask if we understood before moving to the next item. Michael demonstrated well-oriented professional knowledge while maintaining high standards of ethics. Matt Siderio added to an already satisfying situation. He provided the right amount direction and created an enthusiastic environment. Matt showed honesty towards my wife and I that made us feel we were being taken care of. James Berry’s character and demeanor displayed a high level of personal integrity. He set an atmosphere that made my wife and I feel at ease during the finance process and provided us with definite, positive assistance throughout. Mr. Kraushaar, your sales group created an experience that will definitely bring my wife and I back to Lester Glen and we will be recommending others. Thank you, Paul and Deb Rauch More

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Mike, my sales associate was excellent. No pressure. No BS. Very accommodating and helpful. He did not misrepresent anything and was a pleasure to work with. He followed up as promised on all questions. BS. Very accommodating and helpful. He did not misrepresent anything and was a pleasure to work with. He followed up as promised on all questions. He quoted me a fair price for the vehicle without any haggling. It was a good experience buying from Lester Glenn Buick. More

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We gave this dealership high ratings, because of the knowledge of cars and friendly atmosphere. Michael did the best to work with our budget. He was not pushy and spoke to us with respect. No nonsense l knowledge of cars and friendly atmosphere. Michael did the best to work with our budget. He was not pushy and spoke to us with respect. No nonsense like we did experience in other dealerships. We drove from Bayonne and it was worth the drive, because of Michael we will be customers for life!!!! More

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